Director, Clinical Research Operations & Strategy

NYU Langone Hospitals; New York (NY); On-site; USD 152,000 - 175,000; Full time

Benefits offered by this job

Benefits and wellness package

Job summary

NYU Grossman School of Medicine seeks a Director of Business Operations to lead performance management and process improvement for clinical research operations and sponsored projects. You will supervise a program manager and collaborate with CRO/SRO units and OSR leadership to design dashboards, implement new workflows, and enhance efficiency.

A Bachelor's degree with 10+ years in research administration or operations is required; a Master's and Lean Six Sigma/PM certifications are preferred.

Qualifications

• Bachelor's degree in business administration, healthcare administration, public administration, life sciences, or related field.
• 10+ years of progressively responsible experience in research administration, clinical research operations, or sponsored projects administration in an academic medical center, research-intensive university, or large health system.
• Experience in business operations, performance management, process improvement, and project/program management in a complex, matrixed environment.
• Strong analytical skills and proficiency with data analysis, dashboards, and reporting tools.
• Excellent interpersonal, communication, and organizational skills, with the ability to work effectively with leadership, faculty, and administrative partners.

Responsibilities

• Lead and develop a business operations team focused on performance improvement, analytics, and project management in support of clinical and sponsored research.
• Monitor and assess operational performance across supported units using KPIs, dashboards, and analytic reports aligned with OSR strategic priorities.
• Lead strategic operational initiatives and business process reengineering across the clinical and sponsored research lifecycles (e.g., study start-up, contracting, budgeting, award set-up, post-award), including workflow redesign, system optimization, and implementation of new business processes and tools.
• Manage a program management function to oversee cross-functional initiatives and ensure timely, high-quality execution.
• Design and implement resource management tools to assess workload, staffing needs, and capacity, and review staffing and resource requests in collaboration with OSR leadership and finance.
• Serve as a key liaison to departmental administrators, investigators, and central offices, ensuring clear communication of operational expectations, process changes, and performance results.
• Partner with MCIT to optimize systems that support clinical and sponsored research operations.
• Contribute to development and maintenance of operational SOPs and guidance documents governing business processes in the research enterprise.

Skills

Analytical skills

Data analysis

Dashboards

Reporting tools

Project management

Communication

Organizational skills

Education

Bachelor's degree in business administration

Bachelor's degree in healthcare administration

Bachelor's degree in public administration

Bachelor's degree in life sciences

Master's degree (MBA, MHA, MPA)

Tools

Lean Six Sigma training

PMP certification

Job description

NYU Grossman School of Medicine seeks a Director of Business Operations to lead performance management and process improvement for clinical research operations and sponsored projects. You will supervise a program manager and collaborate with CRO/SRO units and OSR leadership to design dashboards, implement new workflows, and enhance efficiency.

A Bachelor's degree with 10+ years in research administration or operations is required; a Master's and Lean Six Sigma/PM certifications are preferred.