Director Clinical Operations

Montefiore Health System; New York (NY); On-site; USD 129,000 - 161,000; Full time

Job summary

Montefiore Health System seeks a Director of Clinical Operations for the OB/GYN department. This executive will oversee clinical and operational aspects across six pillars, driving patient access, experience, quality, safety, and staff wellness.

The role leads NPs, CNMs, and nursing support, ensures regulatory compliance, and mentors nursing leadership. Strong performance in data-informed decisions is essential in this patient-centered, multi-site environment.

Qualifications

• Bachelor's degree in Nursing is required; Master's degree preferred.
• 7-9 years of clinical OBGYN experience required.
• 4-6 years in a leadership role preferred.
• New York State RN license required; BLS required.

Responsibilities

• Lead the design and governance of standardized clinical and administrative workflows across OB/GYN sites.
• Oversee NP/CNM panel management and balanced workloads.
• Monitor patient experience data to drive improvement in satisfaction scores.
• Ensure care coordination across prenatal to postpartum and gynecologic care.
• Lead regulatory, accreditation, and certification activities for the department.
• Develop mentorship and retention programs for departmental staff.
• Drive expansion of signature programs like Pregnancy Home Initiative.

Skills

Leadership

Operations management

Patient experience

Regulatory compliance

Staff development

Cross-functional collaboration

Education

Bachelor's degree in Nursing

Master's degree in Nursing

New York State RN license

Tools

EMR systems

Performance dashboards

Job description

City/State Bronx, New York

Grant Funded No

Department OBGYN - Finance

Work Shift Day

Work Days MON-FRI

Scheduled Hours 8:30 AM-5 PM

Scheduled Daily Hours 7.5 HOURS

Pay Range $128,800.00-$161,000.00

The Director of Clinical Operations is the operational steward of the Department of Obstetrics & Gynecology's six strategic pillars. Every priority, initiative, and accountability within this role is anchored to Patient Access, Patient Experience, Quality & Safety, Operational Excellence, and Staff & Provider wellness.

The Director of Clinical Operations (DCO) is a senior clinical and administrative leader responsible for the comprehensive operational oversight of the Department of Obstetrics & Gynecology at Montefiore Health System. The DCO provides direct leadership to all Nurse Practitioners (NPs), Certified Nurse Midwives (CNMs), and exercises operational authority over all nursing support services through the direct management of the Assistant Director of Nursing including RN's, LPNs and PCT's. Working in close partnership with the Division Directors, CDA's and Director of Finance & Operations, the DCO drives a high-performing, patient-centered care environment rooted in clinical excellence, data-informed decision-making, and continuous improvement. This leader champions the expansion and sustainability of signature programs — including the Pregnancy Home Initiative — and ensures the department maintains the highest standards of regulatory compliance, accreditation, and certification, including The Joint Commission and all specialty-specific quality designations.

Job Responsibilities

• Lead the design, implementation, and governance of standardized clinical and administrative workflows across all OB/GYN practice sites and care settings
• Oversee end-to-end panel management for all NPs and CNMs, ensuring appropriate panel size, patient attribution, and balanced caseloads that maximize access while protecting care quality and provider sustainability
• Monitor and act upon patient experience data (Press Ganey, CAHPS, and internal surveys) to drive sustained improvement in satisfaction scores
• Ensure care coordination workflows are seamless across the prenatal-to-postpartum and gynecologic care
• continuum, minimizing fragmentation and communication gaps
• Serve as the departmental operational leader for all regulatory, accreditation, and certification activities
• Create structured recognition, career development, and retention programs that reinforce a sense of purpose and belonging for all departmental staff
• Serve as the operational lead for the Pregnancy Home Initiative and other signature departmental programs — driving program fidelity, expansion, outcome measurement, and sustainability
• Identify opportunities to develop and launch new service lines, care models, and programs in collaboration with physician and APP leadership that address unmet patient needs and advance Montefiore's OB/GYN
• Define, track, and report a comprehensive set of departmental KPIs aligned to the six strategic pillars, including clinical quality, access, productivity, experience, and financial performance
• Recruit, onboard, and retain high-performing NPs, CNMs, and nursing leaders; build a diverse, mission aligned workforce
• Lead, coach, and develop the Assistant Director of Nursing to ensure strong operational oversight of nursing support staff across all sites

Education

• Bachelors degree in Nursing Required; Masters degree in Nursing preferred
• 7-9 years clinical experience in OBGYN Required
• 4-6 years leadership experience preferred
• New York State License as a Registered Nurse Required
• BLS Required

Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.