Clinical IT Operations Analyst

Radiology Partners; United States; Remote; USD 77,000 - 116,000; Full time

Benefits offered by this job

Competitive Benefits package

Compensation Reviews

Flexible Remote Schedules

Generous PTO and holidays

Great Place to Work certification

Job summary

Mosaic Clinical Technologies recruits for a senior incident response role to independently assess and resolve issues across the MosaicOS platform, applying AI-assisted tools and structured diagnostic methods.

You will collaborate with incident command during major events, monitor system health, and communicate clearly with clinical and operations stakeholders while supporting continuous improvement through runbooks and documentation.

Qualifications

• Experience in technical support, incident response, or IT operations within healthcare IT or SaaS environments.
• Ability to triage and resolve complex, time-sensitive issues with incomplete information.
• Knowledge of radiology or clinical workflows; familiarity with PACS, RIS or similar platforms preferred.
• Strong written and verbal communication across technical and non-technical audiences.
• Experience with ITIL Incident/Major Incident/Problem Management and escalation processes.
• Comfort in 24/7 shift-based or on-call environments and critical evaluation of AI analyses.

Responsibilities

• Independently assess incident severity and clinical impact, troubleshoot Mosaic platform components, contain issues, and resolve incidents with AI-assisted tools.
• Collaborate with incident command during high-severity events, provide timely updates and clear next steps.
• Monitor system health and dashboards; identify risks and recurring issues; support shift handoffs.
• Apply radiology knowledge to assess patient care impact and communicate with clinical/operational stakeholders.
• Maintain incident records and contribute to runbooks, knowledge bases, and post-incident reviews.
• Work with Response peers, engineering, product, and clinical operations; participate in on-call rotations and up to 15% travel.

Skills

Incident Response

Major Incident Mgmt

Proactive Monitoring

Clinical Workflows

Documentation & CI

Operational Readiness

Job description

Who We Are And What We Do

Mosaic Clinical Technologies™ is pioneering a new imaging paradigm - shifting radiology from reactive diagnostics to proactive, decision-driven care. Through our AI-native platform, MosaicOS™, we unite fragmented technologies into a single, intelligent ecosystem designed to help clinical teams work faster, think smarter and deliver better care.

Who We Are And What We Do

Built cloud-native and designed for continuous iteration, MosaicOS™ is engineered to solve the industry’s most pressing challenges. Our platform expands clinical capacity, improves diagnostic quality by combining human expertise with AI, and turns operational complexity into strategic advantage through seamless integration or replacement of legacy imaging systems. Every AI tool within MosaicOS™ is validated across tens of millions of exams to ensure safe, reliable and meaningful clinical impact. With a ransomware-resistant design and built-in redundancy, our platform is designed to ensure continuity of care and protect both patients and operations. Mosaic Clinical Technologies™ is building technology that evolves with clinicians to advance clinical excellence and improve patient outcomes. If you’re passionate about shaping the future of medical imaging, join us!

Position Summary

• Incident Response & Resolution: Independently assess incident severity and clinical impact, troubleshoot Mosaic platform components and integrations, contain issues, and resolve incidents using structured diagnostic methods and AI-assisted tools.
• Major Incident Participation & Escalation: Collaborate with incident command during high-severity events, provide timely technical updates, recognize when additional support is needed, and elevate with clear context, impact, and recommended next steps.
• Proactive Monitoring & Risk Identification: Monitor system health, alerts, and operational dashboards; identify emerging risks and recurring issues; and support effective shift handoffs and follow-up.
• Clinical Workflows & Customer Communication: Apply knowledge of radiology and clinical workflows to assess potential patient care impacts, manage customer expectations, and communicate clearly and appropriately with clinical and operational stakeholders.
• Documentation & Continuous Improvement: Maintain accurate incident records, resolutions, and lessons learned; use AI-assisted documentation tools responsibly; and contribute to runbooks, knowledge articles, troubleshooting guides, and post-incident reviews.
• Operational Readiness & Collaboration: Partner with Response peers, leadership, engineering, product, and clinical operations teams to resolve incidents and improve service quality; maintain shift readiness and participate in on-call rotations as needed, including evening and overnight coverage and up to 15% travel.

Desired Professional Skills And Experience

• Technical Support & Incident Response: Experience in technical support, incident response, or IT operations within healthcare IT, clinical technology, or complex SaaS environments.
• Troubleshooting & Independent Judgment: Ability to independently triage and resolve complex, time-sensitive technical issues with incomplete information, using sound judgment when standard procedures are insufficient.
• Clinical Technology Knowledge: Working knowledge of radiology or clinical workflows, with familiarity with PACS, RIS, or similar clinical platforms preferred.
• Communication & Incident Management: Strong written and verbal communication skills across technical and non-technical audiences, with familiarity with ITIL Incident, Major Incident, and Problem Management frameworks and structured escalation processes.
• Accountability, AI & Operational Readiness: Demonstrated ownership and follow-through, comfort working in 24/7 shift-based or on-call environments, and ability to evaluate AI-generated analysis critically to support informed troubleshooting and resolution decisions.

Why Mosaic Clinical Technologies

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

Compensation

The salary range for this position is $77,200.00-$115,700.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).

Mosaic Clinical Technologies is an equal opportunity employer. MCT is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

CCPA Notice: When you submit a job application or resume, you are providing Mosaic Clinical Technologies with the following categories of personal information that the Company will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.

Mosaic Clinical Technologies participates in E-verify.

Beware Of Fraudulent Messages

Mosaic Clinical Technologies or Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in "@radpartners.com." If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email [e-mail] to notify our team.