Director, Clinical Excellence & Patient Experience

Covenant Health; Knoxville (TN); On-site; USD 150,000 - 230,000; Full time

Job summary

Fort Sanders Regional Medical Center, part of Covenant Health, seeks a Director of Clinical Effectiveness and Patient Experience to lead Clinical Quality, Patient Safety, and Regulatory Compliance across acute and psychiatric care. This executive role directs strategic initiatives, mentors medical staff leaders, and ensures alignment of resources with Covenant Health’s five pillars.

The director partners with senior leadership to drive quality improvement, risk management, licensing compliance,

Qualifications

• Master’s degree required in business or clinical field.
• 8–10 years managerial experience in medical-related field.
• Licensure not required.

Responsibilities

• Oversee clinical quality, patient safety, and regulatory compliance.
• Develop strategic initiatives for clinical effectiveness and quality improvement.
• Mentor clinical leaders and strengthen physician relationships.
• Align goals with people, quality, growth, service and finance pillars.
• Coach staff to improve patient experience outcomes.
• Collaborate with executive leadership on JTE goals and analytics.

Skills

Clinical quality

Regulatory compliance

Healthcare operations

Education

Master’s Degree in Business or clinical field

Job description

Fort Sanders Regional Medical Center, part of Covenant Health, seeks a Director of Clinical Effectiveness and Patient Experience to lead Clinical Quality, Patient Safety, and Regulatory Compliance across acute and psychiatric care. This executive role directs strategic initiatives, mentors medical staff leaders, and ensures alignment of resources with Covenant Health’s five pillars.

The director partners with senior leadership to drive quality improvement, risk management, licensing compliance,