Director, Clinical Applications — Epic & Procedural Solutions

nshs; Skokie (IL); Hybrid; USD 103,000 - 160,000; Full time

Job summary

Endeavor Health is seeking a Director, Clinical Applications to oversee the operation, optimization, and lifecycle management of Epic and related systems across Lab and Perioperative Services. You will guide upgrades, testing, and implementation, while partnering with stakeholders to improve patient and user experience.

This hybrid, full-time role in Warrenville or Skokie requires strong leadership, 5+ years in healthcare IT, and a proven ability to drive strategic roadmaps and cross-functional

Qualifications

• Five+ years of experience managing processes, applications, or systems in a healthcare setting or related industries.
• Three+ years of leadership experience as defined as essential to the role.

Responsibilities

• Owns operational performance and support for the assigned applications portfolio, ensuring system stability, timely issue resolution, and effective change management.
• Directs day-to-day application support operations, including incident management, escalations, on-call coverage, and change control processes.
• Provides direction for solution implementation and optimization projects as needed, including planning, technical setup, building, testing, training, and deployment.
• Establishes and monitors performance metrics (e.g., uptime, ticket resolution time, user satisfaction) to drive continuous improvement in application support.
• Establishes relationships with domain leaders to understand strategic business needs and user requirements; translates business requirements into specifications that support ease of business operations.
• Leads or participates in governance committees to collaborate with key stakeholders on priority and workload management.
• Manages ongoing vendor relationships to ensure systems and solutions continue to meet or exceed the needs of Endeavor Health, including performance against support agreements.
• Mentor direct reports through oversight of activities such as capital and operating budgets, policy and procedure development and maintenance, talent management and acquisition, sustaining relationships with operational stakeholders, governance activities, and other duties as assigned.

Skills

Leadership

Healthcare IT experience

Strategic planning

Education

Bachelor's degree in technology or related field

Tools

Epic Beaker

Epic Optime

Job description

Endeavor Health is seeking a Director, Clinical Applications to oversee the operation, optimization, and lifecycle management of Epic and related systems across Lab and Perioperative Services. You will guide upgrades, testing, and implementation, while partnering with stakeholders to improve patient and user experience.

This hybrid, full-time role in Warrenville or Skokie requires strong leadership, 5+ years in healthcare IT, and a proven ability to drive strategic roadmaps and cross-functional