Director, Client Success (R-19760)

Dun & Bradstreet; Florham Park (NJ); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Generous paid time off

Parental leave (up to 16 weeks)

Education assistance

401k with company match

Health, dental & vision insurance

Job summary

Dun & Bradstreet in Florham Park, NJ is seeking a Senior Client Success leader to oversee post-sale programs, drive adoption of our analytics platform, and secure renewals. You will lead a high‑performing client success team, develop strategic accounts, and collaborate with product, sales, and support to deliver measurable ROI for clients.

The role requires 7–10 years of enterprise client management experience, strong communication, and a proven track record in building trusted advisor

Qualifications

• 7 to 10 years of post-sale client management leading a team and portfolio of high-touch accounts
• Experience leading client-facing programs focused on measurable business outcomes and value
• Have technical acumen to connect clients’ business goals with product capabilities
• Highly articulate with excellent business communication and presentation skills
• Experience working with cross-functional teams (Product, Sales, Support, Ops)
• Shows ownership mindset and proactive problem solving
• Continuous growth mindset and willingness to learn through programs and mentors

Responsibilities

• Effectively lead customer success teams to achieve satisfaction, programmatic, business, and strategic goals
• Build and maintain a high performing team through hiring, goal setting, rewards, and performance management
• Become a trusted advisor to client organizations, deepening relationships with stakeholders and ensuring ROI with our platform
• Utilize data to enhance team performance and drive product adoption across the client base
• Set high expectations to meet and exceed targets through structured and agile processes
• Advocate for customers with C-level and VP stakeholders to ensure long-term success
• Lead from the front with servant leadership and proactive account engagement
• Collaborate with executive leadership to prioritize customer success initiatives

Skills

Client management

Leadership

Communication skills

Analytical thinking

Cross-functional collaboration

Education

Bachelor's degree

Master's preferred

Tools

MS Office (Excel, PowerPoint, Word)

Job description

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us!

The Client Success Management function is responsible for retaining existing business and drive sales growth through client adoption of Company products and services. Specialize in using deep industry, business processes and product expertise to increase product adoption and utilization. Post-sale client point of contact accountable for value driven engagements across the customer retention lifecycle resulting in client renewals. May handle escalations and coordinate across other functional areas of the Company.

• Effectively lead customer success team(s) to achieve customer satisfaction, programmatic, business, and strategic goals
• Build and maintain a high performing team through effective hiring, goal setting, rewards, team building and performance management activities
• Become a trusted advisor to client organizations, deepening relationships with key stakeholders and ensuring they achieve measurable success and ROI with our platform
• Utilize data to enhance team performance, build compelling business cases, and drive product adoption across the client base
• Set high expectations for your team, driving them to meet and exceed operational targets through structured and agile processes
• Serve as a strong advocate for our customers, building lasting relationships with C-level and VP stakeholders to ensure their long-term success
• Lead from the front, balancing servant leadership with a proactive, vocal approach to account engagement
• Collaborate with executive leadership to prioritize customer success initiatives

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us!

The Client Success Management function is responsible for retaining existing business and drive sales growth through client adoption of Company products and services. Specialize in using deep industry, business processes and product expertise to increase product adoption and utilization. Post-sale client point of contact accountable for value driven engagements across the customer retention lifecycle resulting in client renewals. May handle escalations and coordinate across other functional areas of the Company.

Essential Key Responsibilities

• Effectively lead customer success team(s) to achieve customer satisfaction, programmatic, business, and strategic goals
• Build and maintain a high performing team through effective hiring, goal setting, rewards, team building and performance management activities
• Become a trusted advisor to client organizations, deepening relationships with key stakeholders and ensuring they achieve measurable success and ROI with our platform
• Utilize data to enhance team performance, build compelling business cases, and drive product adoption across the client base
• Set high expectations for your team, driving them to meet and exceed operational targets through structured and agile processes
• Serve as a strong advocate for our customers, building lasting relationships with C-level and VP stakeholders to ensure their long-term success
• Lead from the front, balancing servant leadership with a proactive, vocal approach to account engagement
• Collaborate with executive leadership to prioritize customer success initiatives

Education and Experience

• 7 to 10 years of experience
• Bachelor's Required,Master's Preferred

Additional Skills and/or Certifications

• Minimum of seven (7) years in a post-sale client management experience leading a team and portfolio of high-touch enterprise and/or strategic accounts
• Experience leading client facing programs that focus on delivering measurable business outcomes and value; Understands the criticality of operational excellence
• Has technical acumen to understand and connect the clients’ business goals with our product abilities
• Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment
• Experience in working with complex, multi-divisional, multi-geographical customers
• Experience working with cross-functional teams (Product, Sales, Support, Ops)
• A bias for action
• Possesses excellent MS-Excel, MS-PowerPoint and MS-Word skills
• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs

Benefits We Offer

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leaveafter one year of employment.
• Paid sick timeto care for yourselfor family members.
• Education assistanceand extensive training resources.
• Do GoodProgram: Paid volunteer days&donation matching.
• Competitive401k with company matching.
• Health & wellness benefits, including discounted Wellhubmembership rates.
• Medical, dental&vision insurancefor you,spouse/partner&dependents.

Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.

Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to [e-mail] to let us know the nature of your accommodation request and your contact information.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please visit https://bit.ly/3LMn4CQ.