Director, Client Success

Carnegie; United States; Remote; USD 95,000 - 105,000; Full time

Job summary

Carnegie is seeking a Director of Client Success to own revenue across a portfolio of partner institutions. You will grow relationships with senior leaders, identify opportunities tied to their priorities, and bring data-driven solutions that deliver outcomes.

Responsibilities include building account strategies, developing pipeline, leading deals from discovery to close, and forecasting with cross-functional teams.

Qualifications

• Bachelor’s degree is required.
• 5+ years in B2B sales, consulting, or higher education marketing/enrollment.
• Track record of meeting or exceeding revenue targets.
• Experience building pipeline and expanding existing client relationships.
• Strong sales skills and experience in both new business and account expansion.
• Ability to earn trust with senior leaders in complex organizations.
• Strategic mindset that links client challenges to practical solutions.
• Strong organization and discipline in pipeline management and forecasting.
• Self-directed and accountable with a focus on outcomes.
• Clear communication and a collaborative, partnership-minded approach.

Responsibilities

• Own a portfolio of partner institutions, including retention, expansion, and long-term growth.
• Build and run account strategies that find opportunities and align our solutions with each institution’s goals.
• Build pipeline across new and existing accounts with thoughtful, research-based outreach.
• Lead opportunities from discovery through close, including solution design and moving deals forward.
• Keep pipeline data accurate, manage risk early, and deliver reliable forecasts.

Skills

B2B sales experience

Revenue targets

Pipeline building

Sales skills

Trust with senior leaders

Strategic mindset

Forecasting

Self-driven

Communication

Travel within New England

Education

Bachelor’s degree

Job description

Director, Client Success

Location

Remote

About the Role

The Director, Client Success drives revenue by growing existing partner relationships and opening new ones. You are the main revenue owner for a set of institutions. You build trust with senior leaders, spot opportunities tied to their priorities, and bring solutions that deliver good outcomes. You sell with discipline and use data to guide your choices, balancing new pipeline, deal progress, and long-term account growth.

What You’ll Own

• Revenue & Account Growth
  • Own a portfolio of partner institutions, including retention, expansion, and long-term growth
  • Build and run account strategies that find opportunities, strengthen executive relationships, and match our solutions to each institution’s goals
• Pipeline & Opportunity Development
  • Build pipeline across new and existing accounts with thoughtful, research-based outreach
  • Use institutional insights, market signals, and campaign engagement to start conversations and build momentum
• Sales Execution & Deal Leadership
  • Lead opportunities from first conversation through close, including discovery, solution design, and moving deals forward
  • Work with teams across Carnegie to deliver strong, integrated proposals that fit client needs
• Strategic Account Planning
  • Keep a clear view of each account’s landscape, including risks, opportunities, and moments where engagement can speed up results
  • Combine outreach, sequencing, and in-person engagement to deepen relationships and expand our impact
• Data-Informed Selling & Forecasting
  • Keep pipeline data accurate, manage risk early, and deliver reliable forecasts
  • Turn data, intent signals, and marketing engagement into clear priorities and measurable progress

What You Bring

• Bachelor’s degree required
• 5+ years of experience in B2B sales, consulting, or higher education marketing/enrollment
• A track record of meeting or exceeding revenue targets
• Experience building pipeline and expanding existing client relationships
• Strong sales skills, with success in both new business and account expansion
• Ability to earn trust with senior leaders in complex organizations
• A strategic mindset that connects client challenges to practical solutions
• Strong organization, with discipline in pipeline management and forecasting
• Self-directed and accountable, with a steady focus on outcomes
• Clear communication and a collaborative, partnership-minded approach
• This position supports the New England territory, so candidates must reside within a reasonable driving distance of the region and be able to travel throughout the New England area as needed.

Why This Role

Growth at Carnegie depends on strong relationships with our partner institutions. In this role, you will be the person who builds them. You will own the revenue for your portfolio, shape how we grow with each client, and help leaders at those institutions reach their goals. Your work will have a direct, visible effect on Carnegie’s growth.

Compensation

The base salary range for this role is $95,000–$105,000. This role also includes a commission structure as part of total compensation. Your offer will reflect the experience, skills, and qualifications you bring.

About Carnegie

For more than 30 years, Carnegie has been a leader and innovator in higher education marketing and enrollment strategy, offering groundbreaking services in the areas of Research, Strategy, Digital Marketing, Lead Generation, Slate Optimization, Student Search, Website Development, and Creative that generate authentic connections.

Carnegie is an equal-opportunity employer.