Director, Client Success

ehe; New York (NY); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision, life and dis­

Employer-matched 401(k) plan

Professional development stipend

Employee access to preventive exam and

Monthly fitness benefit/reimbursement

Job summary

EHE Health, a national preventive healthcare network headquartered in New York, seeks a Director, Client Success to lead a portfolio of key client relationships, ensure successful onboarding, implement programs, and drive measurable outcomes.

You will mentor Client Success Managers, partner with Sales and cross-functional teams, analyze performance data, and identify risks and opportunities to improve retention and growth.

Qualifications

• Bachelor’s degree in Business, Communications, Marketing, Management, or a related field preferred.
• 7+ years of experience in client success, account management, consulting, or professional services.
• Demonstrated experience managing complex client relationships and a portfolio of accounts.
• Proven people‑leadership experience, including coaching and developing client‑facing team members.
• Strong consultative mindset with the ability to translate client needs into actionable solutions.
• Experience partnering cross‑functionally in a matrixed organization.
• Strong analytical skills with the ability to synthesize data into clear client‑ready insights.
• Advanced proficiency in Excel and PowerPoint, including data‑driven presentations.
• Passion for health and wellbeing, with a genuine commitment to improving client outcomes.
• Ability to travel up to 20–30%

Responsibilities

• Establish and maintain strong, trusted relationships with client stakeholders across multiple accounts
• Own the successful onboarding, implementation, and ongoing delivery of EHE programs for assigned clients
• Lead, mentor, and develop Client Success Managers to achieve retention, satisfaction, and growth targets
• Drive client satisfaction, retention, and renewal readiness across the portfolio
• Support account expansion and growth opportunities in partnership with Sales and Client Success leadership
• Collaborate closely with Operations, Marketing, Clinical, Product, and other internal teams to adapt and optimize programs to meet client needs
• Analyze client performance data and deliver clear, actionable reporting and insights
• Proactively identify risks and opportunities, ensuring timely issue resolution and a high-quality client experience
• Maintain a strong working knowledge of preventive health trends, client success best practices, and market dynamics

Skills

People leadership

Analytical skills

Cross-functional collaboration

Consultative mindset

Travel readiness

Education

Bachelor’s degree in Business, Communications, Marketing, Management, or related field

Tools

Excel

PowerPoint

Job description

Who we are:

EHE Health is the leading national preventive healthcare provider network partnering with mid- and large-sized employers to help their employees and dependents stay healthy by screening and diagnosing health risks through comprehensive exams, allowing for early intervention. Named by Fortune Magazine and Great Place to Work® as one of the Best Workplaces in healthcare, EHE Health is headquartered in New York City and has over 200 health clinics and practices across the U.S., staffed by a network of curated primary care physicians and clinicians.

EHE Health was recently acquired by Consello Capital, the private equity arm of Consello. This transformative partnership leverages Consello’s proven expertise in scaling high-growth ventures and its extensive network of industry leaders. Together, EHE Health and Consello will unlock unprecedented opportunities to accelerate EHE Health’s mission of revolutionizing preventive care.

What we’re looking for:

We’re seeking a driven Director, Client Success to lead and grow a portfolio of key client relationships, ensuring strong execution, measurable outcomes, and long‑term retention. This role partners closely with other Client Success leaders to deliver EHE’s preventive health value while helping clients improve employee health, productivity, and healthcare cost management.

The Director, Client Success, will own day‑to‑day client strategy and execution for a defined book of business, supporting renewals and growth initiatives while coordinating internal teams to deliver exceptional client outcomes.

In this role, you will:

• Establish and maintain strong, trusted relationships with client stakeholders across multiple accounts
• Own the successful onboarding, implementation, and ongoing delivery of EHE programs for assigned clients
• Lead, mentor, and develop Client Success Managers to achieve retention, satisfaction, and growth targets
• Drive client satisfaction, retention, and renewal readiness across the portfolio
• Support account expansion and growth opportunities in partnership with Sales and Client Success leadership
• Collaborate closely with Operations, Marketing, Clinical, Product, and other internal teams to adapt and optimize programs to meet client needs
• Analyze client performance data and deliver clear, actionable reporting and insights
• Proactively identify risks and opportunities, ensuring timely issue resolution and a high-quality client experience
• Maintain a strong working knowledge of preventive health trends, client success best practices, and market dynamics

What the role requires:

• Bachelor’s degree in Business, Communications, Marketing, Management, or a related field preferred
• 7+ years of experience in client success, account management, consulting, or professional services
• Demonstrated experience managing complex client relationships and a portfolio of accounts
• Proven people‑leadership experience, including coaching and developing client‑facing team members
• Strong consultative mindset with the ability to translate client needs into actionable solutions
• Experience partnering cross‑functionally in a matrixed organization
• Strong analytical skills with the ability to synthesize data into clear client‑ready insights
• Advanced proficiency in Excel and PowerPoint, including data‑driven presentations
• Passion for health and wellbeing, with a genuine commitment to improving client outcomes
• Ability to travel up to 20–30%

What we offer:

• Competitive salary
• Medical, dental, vision, life and disability insurance
• Employer-matched 401(k) plan
• Professional developmentstipend
• Employee access to our preventive exam and services
• Monthly fitness benefit/reimbursement

The salary range for this role is $100,000 - $130,000 and is determined by a number of factors including the candidate’s experience, qualifications and skills.

EHE is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees.