Client Success Manager

EHE Health; New York (NY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Professional development reimbursement

Gym reimbursement

Job summary

EHE Health is seeking a strategic Client Success Manager to oversee client accounts and deliver seamless wellbeing initiatives. The ideal candidate will lead program implementations, develop account plans, and ensure client satisfaction and retention. Strong communication and analytical skills are essential for success in this role.

This position offers a competitive salary and comprehensive benefits, including healthcare coverage, a 401(k) plan, and professional development reimbursement.

Qualifications

• Proven experience as an Account Manager or in a similar role.
• Strong understanding of complex client solutions to enhance experience.
• Passion for health and wellbeing with a commitment to improve lives.

Responsibilities

• Manage day-to-day operations of assigned accounts.
• Develop and execute account plans to meet client goals.
• Lead implementation of EHE programs with stakeholders.

Skills

Communication skills

Interpersonal skills

Analytical skills

Problem-solving skills

Time management

Client engagement

Computer skills

Education

Bachelor’s degree in business or healthcare administration

Tools

PowerPoint

Excel

Job description

Who we are:

EHE Health is the leading national preventive healthcare provider network partnering with mid- and large-sized employers to help their employees and dependents stay healthy by screening and diagnosing health risks through comprehensive exams, allowing for early intervention. Named by Fortune Magazine and Great Place to Work® as one of the Best Workplaces in healthcare, EHE Health is headquartered in New York City and has over 200 health clinics and practices across the U.S., staffed by a network of curated primary care physicians and clinicians.

EHE Health is the leading national preventive healthcare provider network partnering with mid- and large-sized employers to help their employees and dependents stay healthy by screening and diagnosing health risks through comprehensive exams, allowing for early intervention. Named by Fortune Magazine and Great Place to Work® as one of the Best Workplaces in healthcare, EHE Health is headquartered in New York City and has over 200 health clinics and practices across the U.S., staffed by a network of curated primary care physicians and clinicians.

EHE Health was recently acquired by Consello Capital, the private equity arm of Consello. This transformative partnership leverages Consello’s proven expertise in scaling high-growth ventures and its extensive network of industry leaders. Together, EHE Health and Consello will unlock unprecedented opportunities to accelerate EHE Health’s mission of revolutionizing preventive care.

We’re seeking a strategic Client Success Manager to serve as the primary day-to-day contact for a portfolio of client accounts, overseeing all deliverables and ensuring seamless execution of wellbeing initiatives that support each client’s health management goals.

The Client Success Manager will develop and execute account plans to meet client goals and ensure satisfaction and retention. These may include, but are not limited to, driving engagement in prevention activities which are ultimately aimed to reduce healthcare costs, improve employee morale, and improve retention and overall wellbeing. Ideal candidates are passionate about wellbeing, client engagement, data analysis and preventive health. We need individuals who are solution-focused and adept at overcoming obstacles in a fast-paced, agile, dynamic environment.

• Lead the transparent and successful implementation of EHE program


• Work with stakeholders (internal and external) to further develop the EHE program to meet overall needs of the client


• Establish reporting requirements and report delivery


• Manage the day-to-day operations of assigned accounts and coordinate with internal departments to ensure that client needs are met


• Be accountable for satisfaction and retention of clients


• Work strategically with clients in the planning, development, implementation and management of wellbeing initiatives based on analytic insights


• Identify opportunities to embed wellbeing into the environment and culture in new ways and recommend engagement tactics to increase program participation

Who we are:

EHE Health is the leading national preventive healthcare provider network partnering with mid- and large-sized employers to help their employees and dependents stay healthy by screening and diagnosing health risks through comprehensive exams, allowing for early intervention. Named by Fortune Magazine and Great Place to Work® as one of the Best Workplaces in healthcare, EHE Health is headquartered in New York City and has over 200 health clinics and practices across the U.S., staffed by a network of curated primary care physicians and clinicians.

EHE Health was recently acquired by Consello Capital, the private equity arm of Consello. This transformative partnership leverages Consello’s proven expertise in scaling high-growth ventures and its extensive network of industry leaders. Together, EHE Health and Consello will unlock unprecedented opportunities to accelerate EHE Health’s mission of revolutionizing preventive care.

What we’re looking for

We’re seeking a strategic Client Success Manager to serve as the primary day-to-day contact for a portfolio of client accounts, overseeing all deliverables and ensuring seamless execution of wellbeing initiatives that support each client’s health management goals.

The Client Success Manager will develop and execute account plans to meet client goals and ensure satisfaction and retention. These may include, but are not limited to, driving engagement in prevention activities which are ultimately aimed to reduce healthcare costs, improve employee morale, and improve retention and overall wellbeing. Ideal candidates are passionate about wellbeing, client engagement, data analysis and preventive health. We need individuals who are solution-focused and adept at overcoming obstacles in a fast-paced, agile, dynamic environment.

In this role, you will:

• Lead the transparent and successful implementation of EHE program


• Work with stakeholders (internal and external) to further develop the EHE program to meet overall needs of the client


• Establish reporting requirements and report delivery


• Manage the day-to-day operations of assigned accounts and coordinate with internal departments to ensure that client needs are met


• Be accountable for satisfaction and retention of clients


• Work strategically with clients in the planning, development, implementation and management of wellbeing initiatives based on analytic insights


• Identify opportunities to embed wellbeing into the environment and culture in new ways and recommend engagement tactics to increase program participation

What the role requires:

• Bachelor’s degree in business, healthcare administration or a related field


• Proven experience as an Account Manager or in a similar role


• Strong communication and interpersonal skills with the ability to develop and maintain positive relationships with clients and internal stakeholders


• Ability to understand and articulate complex concepts and solutions to maximize the client and patient experience


• Strong analytical and problem-solving skills


• Excellent time management and organizational skills to manage multiple priorities


• Consultative disposition and constructive curiosity into all facets of a client’s business


• Overall passion for health and wellbeing with a genuine commitment to represent a product that improves the lives of its users


• Skilled at fostering strong client relationships and prioritizing key accounts


• Strong computer and software application skills including PowerPoint and Excel


• Ability to travel up to 20%

What we offer:

• Competitive salary


• Medical, dental, vision, life, and disability insurance


• Employer-matched 401(k) plan


• Professional development reimbursement


• Employee access to our preventive exam and services


• Gym reimbursement/Fitness bonus

The salary range for this role is $80,000 - $110,000 and is determined by a number of factors including the candidate's experience, qualifications and skills.

EHE is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees.