Director, Client Strategy and Account Management

Everly Health; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a strategic Director of Client Strategy and Account Management to lead a dynamic team. This pivotal role involves managing key enterprise partnerships with major diagnostic labs and national payers, ensuring operational excellence while aligning client goals with innovative solutions. You will drive revenue growth through upselling and cross-selling, develop strategic account plans, and foster long-term relationships with senior stakeholders. The ideal candidate will possess extensive experience in healthcare, exceptional leadership skills, and a client-centric approach to sales, making a significant impact in a rapidly evolving industry.

Qualifications

• 15+ years in healthcare with 10+ years in leadership roles.
• Proven success in managing strategic accounts with diagnostic labs.

Responsibilities

• Lead Account Managers to ensure client satisfaction and growth.
• Develop strategic account plans and enhance client value.

Skills

Strategic Account Management

Client Relationship Management

Healthcare Operations Knowledge

Data Analysis

Leadership Skills

Communication Skills

Education

Bachelor’s degree in Business or Healthcare Administration

MBA or advanced degree

Tools

Salesforce

Tableau

Job description

We are seeking a strategic and dynamic Director of Client Strategy and Account Management to lead a team of Account Managers while being responsible for the strategy for Everly Health’s top enterprise partnerships. These include major diagnostic labs and national payers. This role will be instrumental in managing and expanding these high-impact relationships, ensuring operational excellence, and aligning client goals with Everly Health’s innovative diagnostic and virtual care solutions.

Key Responsibilities

1. Lead a team of Account Managers, fostering a high-performance culture focused on client satisfaction and growth. Drive continuous improvement aligned with key retention and growth KPIs. Proactively analyze client business needs and the evolving healthcare landscape to identify future opportunities and challenges.
2. Develop and execute strategic account plans for top-tier, strategic, growth, status, streamline, and new clients, aligning Everly Health’s offerings with client objectives. Develop a deep understanding of client business goals, market pressures, and strategic priorities. Grow strategic accounts by building new net products and supporting sales in acquiring new logos.
3. Serve as the primary executive contact for key accounts, building and maintaining strong, long-term relationships with senior stakeholders.
4. Represent the voice of the client internally to prioritize and execute initiatives, build new client relationships, and assess market sizing for growth strategies.
5. Collaborate cross-functionally with teams (Product, Operations, Clinical, Legal) to ensure seamless service delivery and client success. Advocate for client needs to influence product development and service enhancements.
6. Drive revenue growth through upselling and cross-selling within existing accounts. Develop strategies to enhance client value and strengthen partnerships, increasing client lifetime value and retention. Manage complex enterprise sales cycles, initiate client engagements, and build a robust sales pipeline.
7. Apply a strategic, client-centric approach to sales, tailoring solutions to healthcare and life sciences organizations. Stay current on market conditions, competitor strategies, and industry trends.
8. Monitor account performance metrics, prepare reports, and utilize data-driven insights to identify improvement areas and proactively offer solutions.
9. Identify and mitigate risks to client satisfaction and retention, addressing issues proactively. Establish communication strategies to maintain ongoing engagement and prevent concerns from escalating.
10. Stay informed about industry trends, regulatory changes, and the competitive landscape to guide strategic decisions. Advise clients on potential impacts and strategies.
11. Develop and execute client retention strategies to foster loyalty and long-term partnerships. Establish effective communication channels and governance structures for client management.
12. Synthesize insights on business trends, risks, and growth opportunities, working closely with clients to adapt to changing conditions and resolve complex challenges, ensuring high customer satisfaction.

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, or related field; MBA or advanced degree preferred.
• Minimum of 15 years in healthcare, with at least 10 years in leadership roles.
• Proven success in managing and expanding strategic accounts, especially with diagnostic labs and health plans.
• Strong knowledge of healthcare operations, payer-provider dynamics, and diagnostic services.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to analyze complex data to inform decision-making and strategy.
• Proficiency in CRM tools (e.g., Salesforce), data visualization (e.g., Tableau), and emerging AI technologies.
• Willingness to travel as needed for client meetings and industry events.