Lead, Customer Success - Strategy & Operations

Remote Jobs; United States; Remote; USD 119,000 - 140,000; Full time

Job summary

A leading health technology company is seeking a Customer Success Manager to define and drive strategies for key accounts. This role involves assessing customer health, leading initiatives, and cultivating relationships with C-suite executives. The ideal candidate will have at least 4 years of relevant experience in customer success or management consulting, particularly in healthcare. The company offers a collaborative environment, unlimited PTO, and comprehensive benefits.

Benefits

Unlimited PTO

Comprehensive medical, dental, and vision benefits

Annual performance-based bonus

Equity grant

Career development opportunities

Qualifications

• At least 4 years of relevant experience in customer success or similar roles.
• Prior experience in healthcare is required.

Responsibilities

• Define and drive the Customer Success strategy for key accounts.
• Lead cross-functional initiatives impacting customer outcomes.
• Cultivate strategic relationships with client stakeholders.

Skills

Analytical Skills

Communication

Project Management

Job description

Employer Industry: Health Technology

Why consider this job opportunity:
- Salary up to $140,000
- Eligible for an annual performance-based bonus and equity grant
- Unlimited PTO and Universal Paid Family Leave
- Comprehensive medical, dental, and vision benefits
- Opportunities for career development, including training and an internal mobility program
- A collaborative and inclusive work environment with a focus on diversity

What to Expect (Job Responsibilities):
- Define and drive the overarching Customer Success strategy for a portfolio of key accounts
- Proactively assess and elevate customer health, diagnosing barriers to success and implementing data-driven strategies
- Lead cross-functional initiatives that impact customer outcomes and drive value realization
- Partner with the Growth team to develop renewal strategies and identify upsell opportunities
- Cultivate strategic relationships with client stakeholders, including C-suite executives

What is Required (Qualifications):
- At least 4 years of relevant experience in management consulting, customer success, account management, or similar roles in health tech or value-based care
- Prior experience in healthcare is required
- Strong analytical skills and attention to detail
- Exceptional communication skills with the ability to articulate problems and solutions
- Experience in prioritization and project management

How to Stand Out (Preferred Qualifications):
- Familiarity with value-based care principles
- Experience managing complex client relationships with a focus on data-driven outcomes
- Ability to navigate internal and external complexities effectively

#HealthTech #CustomerSuccess #ValueBasedCare #CareerGrowth #DiversityInTech

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."