Director, Client Strategy and Account Management

Everlywell; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

An innovative firm is seeking a dynamic Director of Client Strategy and Account Management to lead a talented team while managing high-impact enterprise partnerships. This role is crucial for driving revenue growth and ensuring client satisfaction through strategic account management and collaboration with internal teams. The ideal candidate will possess extensive experience in healthcare, exceptional leadership skills, and a deep understanding of the healthcare landscape. If you're ready to make a significant impact in a fast-paced environment, this opportunity is perfect for you.

Benefits

Health Insurance

401(k) Plan

Flexible Working Hours

Professional Development Opportunities

Remote Work Options

Paid Time Off

Wellness Programs

Qualifications

• 15+ years in healthcare with 10+ years in leadership roles.
• Proven success in managing strategic accounts with diagnostic labs.

Responsibilities

• Lead a team of Account Managers to enhance client satisfaction.
• Develop strategic account plans tailored to client objectives.

Skills

Strategic Account Management

Client Relationship Building

Healthcare Operations Knowledge

Data Analysis

Leadership

Communication Skills

Education

Bachelor’s degree in Business

MBA or advanced degree

Tools

Salesforce

Tableau

Job description

We are seeking a strategic and dynamic Director of Client Strategy and Account Management to lead a team of Account Managers while being responsible for the strategy for Everly Health’s top enterprise partnerships. These include major diagnostic labs and national payers. This role will be instrumental in managing and expanding these high-impact relationships, ensuring operational excellence, and aligning client goals with Everly Health’s innovative diagnostic and virtual care solutions.

Key Responsibilities

1. Lead a team of Account Managers, fostering a high-performance culture focused on client satisfaction and growth. Drive continuous improvement aligned with key retention and growth KPIs. Proactively analyze client business needs and the evolving healthcare landscape to identify future opportunities and challenges.
2. Develop and execute strategic account plans for top-tier clients, strategic clients, growth clients, status clients, streamline clients, and aligning Everly Health’s offerings with client objectives. Develop a deep understanding of client business goals, market pressures, and strategic priorities. Grow strategic accounts by building new net products to sell and support sales in acquiring new logos with client management.
3. Serve as the primary executive contact for key accounts, building and maintaining strong, long-term relationships with senior stakeholders.
4. Act as the voice of the client for internal prioritization and decision-making as we build new relationships with clients and assess market sizing for growth strategy.
5. Collaborate cross-functionally with internal teams (e.g., Product, Operations, Clinical, Legal) to ensure seamless service delivery and client success. Advocate for client needs within Everly Health to influence product development and service enhancements.
6. Drive revenue growth through upselling and cross-selling within existing accounts. Develop strategies to enhance client value and strengthen partnerships, leading to increased lifetime value and retention. Manage complex enterprise sales cycles, initiate direct engagement, secure meetings, and build a strong sales pipeline.
7. Apply a strategic, client-centric approach to sales activities, tailoring solutions to healthcare and life sciences organizations. Maintain current knowledge of payer, provider, biotech, and healthcare services markets, industry trends, and competitive landscape.
8. Monitor account performance metrics, prepare and present reports to leadership and clients. Use data-driven insights to identify improvement areas and proactively offer solutions.
9. Identify and mitigate risks to client satisfaction and retention. Address issues proactively and establish communication strategies for ongoing engagement.
10. Stay informed about industry trends, regulatory changes, and competitors to inform strategic decisions. Advise clients on potential impacts and strategies.
11. Develop and implement client retention strategies to foster loyalty and long-term partnerships. Establish effective communication channels and governance structures for client management.
12. Synthesize insights on business trends, risks, and growth opportunities. Work closely with clients to understand their evolving needs and resolve complex challenges, ensuring high customer satisfaction.

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, or a related field; MBA or advanced degree preferred.
• Minimum of 15 years of experience in healthcare, with at least 10 years in leadership roles.
• Proven success in managing and growing strategic accounts, especially with diagnostic labs and health plans.
• Strong understanding of healthcare operations, payer-provider dynamics, and diagnostic services.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to analyze complex data for decision-making and strategy.
• Proficiency with CRM tools (e.g., Salesforce), data visualization platforms (e.g., Tableau), and emerging AI technologies.
• Willingness to travel as needed for client meetings and industry events.