Director, Client Solutions Leadership

The Hilb Group; United States; Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Medical, Dental, Vision

FSA/HSA plans

401(k) with company match

Generous PTO

Life Insurance

Long-Term and Short-Term Disability

Job summary

The Hilb Group is seeking a motivated Director, Client Solutions Leadership to join our team in a hybrid role across Orlando, Tampa, Winter Park, Clearwater, or West Palm Beach, FL. The position leads placement strategy, market access, and client solutions, reporting to executive leadership.

The ideal candidate has 10+ years in FL marketing leadership and 10+ years insurance industry experience, with a 2-20 license.

Qualifications

• 10+ years in FL marketing leadership.
• 10+ years insurance industry experience.
• 2-20 license required.
• College preferred but not required.

Responsibilities

• Develop and implement a comprehensive placement strategy aligned with growth goals.
• Lead initiatives to improve market access and placement efficiency.
• Monitor carrier performance and placement trends to maximize client satisfaction and profitability.
• Build relationships with carriers, wholesalers, MGAs, and underwriting partners.
• Provide guidance for account placements and lead strategic planning sessions.
• Collaborate with leadership and teams to secure optimal coverage solutions.
• Review difficult-to-place risks and recommend market strategies.
• Ensure compliance with carrier requirements and regulatory standards.

Skills

Leadership

Strategic thinking

Communication

Market knowledge

Education

College preferred but not required

Job description

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Director, Client Solutions Leadership to join our team. This position will report to our agency located in either Orlando, FL, Tampa, FL, Winter Park, FL, Clearwater, FL, or W est Palm Beach , FL. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, is able to work well with a team, and adapts quickly to change. This is a hybrid position.Responsibilities:Develop and implement a comprehensive placement strategy aligned with organizational growth goals and incentives.Evaluate market conditions, carrier appetites, and emerging insurance products to identify opportunities for clients and producersLead initiatives to improve market access, carrier diversification, and placement efficiency.Monitor product performance and placement trends to maximize retention, profitability, and client satisfaction.Build and maintain strong relationships with insurance carriers, wholesalers, MGAs, and underwriting partners.Serve as the primary escalation point for complex placement issues and market challenges.Represent the organization during carrier meetings and strategic planning sessions.Provide guidance and support for account placements.Collaborate with platform executive team, producers, sales leads, line of business leads, account executives, and placement specialists to secure optimal coverage solutions.Review and evaluate difficult-to-place risks and recommend market strategies.Ensure compliance with carrier requirements, underwriting guidelines, and regulatory standards.Support sales teams with market intelligence, product expertise, and competitive positioning.Partner with leadership to develop strategies for revenue growth and enhanced client offerings.Participate in large account pursuits and key prospect presentations.Lead, mentor, and develop placement professionals and market specialists.Foster a culture of collaboration, accountability, and continuous improvement.Support succession planning and talent development within the placement functionAnalyze placement metrics, carrier performance, hit ratios, revenue trends, and profitability.Develop executive-level reporting and recommendations for leadership.Utilize data to identify opportunities for operational improvements and strategic growth.Monitor carrier concentration and market utilization to ensure balanced relationships.Key Performance Indicators (KPIs):Placement success ratioCarrier retention and engagementGrowth in strategic carrier partnershipsRevenue and profitability improvementTeam performance and developmentOperational efficiency and placement turnaround timesRequired Qualifications:10+ years in FL marketing leadership10+ years insurance industry experience.2-20 license requiredCollege preferred but not requiredComprehensive written and verbal communication skillsHigh energy and enthusiasmStrong interpersonal, motivation, and leadership skillsWillingness to self-direct and work independently.Benefits:Company Paid Life Insurance, Long-Term and Short-Term Disability.Medical, Dental, Vision and FSA/HSA plans.401(k) with company match.Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.Generous PTO.An awesome team of professionals!The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.