Director, Client Services - Manufacturing Sales Services Division

demandDrive; Waltham (MA); Hybrid; USD 110,000 - 115,000; Full time

Benefits offered by this job

Remote or hybrid work model

Annual salary + bonus

Health coverage and wellness benefits

Paid time off and holidays

Company laptop and tech stack provided

Job summary

demandDrive is seeking a proven client services leader to oversee and scale the Manufacturing Sales Services Division. This Director will manage delivery, ensure client success from onboarding through execution, and build teams and processes for exceptional outcomes.

The role partners with executive leadership to shape the future of our client services offering, drive KPIs like satisfaction and retention, and optimize reporting and automation for margin improvements.

Qualifications

• 10+ years of progressive experience in client services, sales operations, or service delivery leadership, ideally in B2B or agency environments.
• 5+ years of experience in industrial manufacturing across multiple industries.
• Proven success managing client-facing teams and scaling service delivery organizations.
• Strong track record of improving processes and delivering measurable client outcomes.
• Excellent leadership, communication, and relationship management skills.
• Data-driven mindset with experience developing and interpreting client performance reports.

Responsibilities

• Oversee the launch of new client engagements, ensuring smooth transitions from sales to service delivery.
• Utilize industry experience to serve as an executive sponsor for key accounts, building and maintaining strong client relationships.
• Lead, mentor, and grow client-facing delivery teams responsible for executing sales services programs.
• Establish performance goals and accountability standards across the division.
• Evaluate and enhance client launch materials, reporting frameworks, and communication templates.
• Drive improvements in weekly and monthly reporting to deliver clarity, insight, and consistency.
• Identify opportunities for automation, scalability, and margin improvement.
• Partner with executive leadership to define the long-term vision and strategy for Sales Services.
• Track division KPIs, including client satisfaction, retention, and financial performance.
• Recommend new processes, technologies, or service enhancements that strengthen delivery and results.

Skills

Client services leadership

Sales operations

Team management

Process improvement

Data-driven reporting

Relationship management

Executive sponsorship

Job description

About the Company

demandDrive is a growth-focused go-to-market agency that helps B2B organizations accelerate pipeline and revenue through integrated sales, marketing, and revenue operations solutions. We partner with companies ranging from emerging businesses to enterprise brands to design and execute customized programs that align strategy, technology, and execution across the full customer journey. Our services include sales development, demand generation, digital marketing, website development, CRM optimization, and GTM systems support - all built to deliver measurable business outcomes. At our core, we combine smart technology, data-driven processes, and talented people to help clients grow faster and operate more efficiently.

About the Position

demandDrive is seeking a proven client services leader to oversee and scale our Manufacturing Sales Services Division. The Director of Client Services will be responsible for managing the delivery of sales services, ensuring client success from onboarding through execution, and developing the processes and teams that enable exceptional client outcomes. This highly visible role will collaborate closely with executive leadership and cross‑functional teams to shape the future of demandDrive’s client services offering.

Key Responsibilities

• Client Onboarding & Success
  • Oversee the launch of new client engagements, ensuring smooth transitions from sales to service delivery.
  • Utilize industry experience to serve as an executive sponsor for key accounts, building and maintaining strong client relationships.
• Division Leadership & Team Management
  • Lead, mentor, and grow client‑facing delivery teams responsible for executing sales services programs.
  • Establish performance goals and accountability standards across the division.
• Process Improvement & Operational Excellence
  • Evaluate and enhance client launch materials, reporting frameworks, and communication templates.
  • Drive improvements in weekly and monthly reporting to deliver clarity, insight, and consistency.
  • Identify opportunities for automation, scalability, and margin improvement.
• Strategic Impact
  • Partner with executive leadership to define the long‑term vision and strategy for Sales Services.
  • Track division KPIs, including client satisfaction, retention, and financial performance.
  • Recommend new processes, technologies, or service enhancements that strengthen delivery and results.

Required Skills and Qualifications

• 10+ years of progressive experience in client services, sales operations, or service delivery leadership, ideally in B2B or agency environments.
• 5+ years of experience in industrial manufacturing across multiple industries.
• Proven success managing client‑facing teams and scaling service delivery organizations.
• Strong track record of improving processes and delivering measurable client outcomes.
• Excellent leadership, communication, and relationship management skills.
• Data‑driven mindset with experience developing and interpreting client performance reports.
• Ability to thrive in a high‑growth, fast‑paced environment with evolving client needs.

This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based on the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.

Compensation & Benefits

• Remote or hybrid work model (depending on proximity to HQ in Waltham, MA – must reside in the U.S.).
• Annual salary + bonus (salary range: $110,000 – $115,000).
• Health coverage and other health & wellness benefits via BCBS, vision care, dental coverage (Delta Dental), paid paternity & maternity leave, life & disability insurance, 401(k) matching.
• Paid time‑off and 14 paid holidays.
• Positive team culture.
• Company laptop, full tech stack, tools, and other resources provided by demandDrive.