Director, Client Services & Housing Programs

Socket.dev; Uniontown (Fayette County); On-site; USD 70,000 - 100,000; Full time

Job summary

Socket.dev seeks a Director of Client Services to lead our client-focused programs serving individuals and families experiencing homelessness and recovery challenges. You will oversee shelter, housing, and independent living services, ensuring compliance and quality across all operations.

The role requires strong leadership, strategic planning, and collaboration with government and community partners to advance outcomes and uphold the organization’s mission.

Qualifications

• Bachelor's degree in Social Work, Human Services, Psychology, Counseling, or related field required.
• Master's degree preferred.
• Minimum five years of progressively responsible experience in human services, homelessness services, behavioral health, housing programs, or related fields.
• Minimum three years of supervisory or management experience.
• Experience with program licensing, compliance, and quality assurance preferred.
• Experience working with vulnerable populations, including individuals experiencing homelessness, recovery challenges, and youth transitioning from foster care.

Responsibilities

• Provide leadership and oversight for client services, including emergency shelter, transitional housing, permanent supportive housing, recovery housing, and independent living services.
• Ensure programs operate effectively and consistently with organizational policies, contractual requirements, and licensing standards.
• Monitor program outcomes and implement quality improvement initiatives.
• Participate in strategic planning and program development.
• Directly supervise case managers, program coordinators, and other professional service staff.
• Conduct regular supervision meetings, performance evaluations, and professional development activities.
• Promote accountability, teamwork, and excellence in service delivery.
• Assist with recruitment, onboarding, and retention of professional staff.
• Ensure compliance with all applicable licensing, accreditation, grant, and regulatory requirements.
• Maintain program policies, procedures, and documentation standards.
• Conduct case file reviews and quality assurance audits.
• Coordinate program monitoring visits, inspections, and audits.
• Ensure clients receive comprehensive assessments, service planning, referrals, and case management.
• Oversee service delivery and assist with complex client situations when needed.
• Monitor client outcomes and ensure services are trauma-informed, strengths-based, and person-centered.
• Promote ethical and professional standards in all client interactions.
• Recommend training to strengthen staff competencies
• Serve as a liaison with government agencies, social service providers, healthcare organizations, schools, recovery providers, and community partners.
• Develop and maintain collaborative relationships that enhance services and referral networks.
• Represent the organization at community meetings, coalitions, and professional forums.
• Assist in grant implementation, reporting, and outcome tracking.
• Prepare reports for executive leadership, funders, and the Board of Directors as requested.
• Participate in budget planning and resource allocation for program operations.
• Support organizational initiatives and special projects as assigned.
• Provide leadership in managing crisis situations during off hours and on weekends (Depending on the situation this may mean in-person or remotely)
• Resolve and/or de-escalate grievances between clients/staff.

Skills

Leadership

Communication

Data analysis

Partnerships

Program management

Staff supervision

Strategic planning

Education

Bachelor's degree in Social Work, Human Services, Psychology, Counseling, or related field

Master's degree preferred

Job description

Socket.dev seeks a Director of Client Services to lead our client-focused programs serving individuals and families experiencing homelessness and recovery challenges. You will oversee shelter, housing, and independent living services, ensuring compliance and quality across all operations.

The role requires strong leadership, strategic planning, and collaboration with government and community partners to advance outcomes and uphold the organization’s mission.