Director, Client Operations | Remote, USA

Optiv; Kansas City (KS); Remote; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Director of Client Operations to enhance sales productivity and effectiveness. This pivotal role involves leading a high-performing team, optimizing processes, and ensuring a world-class client experience. The successful candidate will drive strategic initiatives, implement enabling technologies, and foster collaboration across departments. With a focus on continuous improvement, this position offers the opportunity to make a significant impact within a dynamic and supportive work environment. Join a company committed to diversity and professional development while enjoying the flexibility of remote work.

Benefits

Commitment to Diversity, Equity, and Inclusion

Work/life balance

Professional development resources

Engagement in complex projects

Volunteer opportunities

Remote work technology and support

Qualifications

• 8-10+ years of experience in sales or operations required.
• 5+ years managing sales or operations teams is essential.
• Experience with CRM systems, especially Salesforce.

Responsibilities

• Drive productivity and effectiveness of the sales organization.
• Lead execution of pricing strategies to maximize profitability.
• Manage, mentor, and lead the COS team.

Skills

Sales Management

Operations Management

Process Improvement

Change Management

Collaboration Skills

Communication Skills

CRM Systems

Database Management

Proactive Approach

Tools

Salesforce

MS Office

Job description

This position can be hired remotely anywhere within the U.S.

The Director of Client Operations is responsible for driving the overall productivity and effectiveness of the sales organization, leading a high-performing team, delivering a world-class client experience, and driving continuous improvement in how Optiv does business. The role involves analysis, planning, reporting, process optimization, pricing, sales training, compensation, financing, mergers and acquisitions, business system strategy, and other operational functions as needed. Additionally, this position manages some combination of new business, renewal, or services support teams, as well as analysts and sales trainers.

How you'll make an impact

• Ownership of Business Systems Strategy
• Serve as a key business representative partnering with IT for governance, backlog prioritization, and UAT
• Translate company priorities into actionable strategic plans for operations teams and measure results
• Lead execution of pricing strategies to maximize profitability
• Drive continuous improvement of processes, systems, and training
• Establish principles for automation, system changes, and deployment of new systems
• Develop business cases, ROI statements, and cost-benefit analyses as needed
• Act as an early adopter of new sales tools and operational processes
• Create executive reporting packs and communication cadences for key initiatives
• Establish business rhythms, reports, and metrics to measure and improve sales performance
• Organize financial modeling and statistical analysis for the Sales department
• Act as an audit point for forecasting, pipeline, and opportunity reviews
• Provide independent assessments on the health of sales commitments, pipeline, and individual reps
• Implement enabling technologies including Salesforce.com
• Coordinate sales forecasting, planning, and budgeting processes
• Support equitable quota assignment
• Identify and drive sales process improvements and new policies
• Address ongoing learning gaps and develop training plans
• Manage, mentor, and lead the COS team
• Partner with operations to improve efficiency across departments
• Provide support for sales questions and escalations
• Contribute to ad hoc projects

What we're looking for

• 8-10+ years of experience in sales or operations
• 5+ years managing sales or operations teams
• Strong collaborative skills across departments
• Proactive, self-motivated with minimal supervision
• Excellent communication and organizational skills
• Experience with process improvement and change management
• Strong work ethic and responsibility
• Motivated and adaptable in a fast-paced environment
• Experience with CRM systems, especially Salesforce
• Proficient in database management and MS Office
• Flexible to work extended hours and travel as needed

What you can expect from Optiv

• Commitment to Diversity, Equity, and Inclusion
• Work/life balance
• Professional development resources
• Engagement in complex projects
• Volunteer opportunities through "Optiv Chips In"
• Remote work technology and support

EEO Statement

Optiv is an equal opportunity employer, considering all qualified applicants without discrimination. We respect your privacy; by applying, you consent to our collection and use of your information as detailed in our Applicant Privacy Notice. You may unsubscribe from job notifications at any time.