Bilingual Insurance Customer Support Associate - Spanish-English - Remote USA

TTEC; Austin (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Bilingual Insurance Customer Support Associate, where you'll play a vital role in enhancing customer experiences in the healthcare insurance sector. This remote position offers the chance to support brokers and customers alike, addressing their needs throughout the insurance lifecycle. With a focus on problem-solving and customer engagement, you'll contribute to a supportive and inclusive culture. Enjoy a competitive hourly wage, performance bonuses, and a commitment to your professional growth through training and development opportunities. This role is perfect for those passionate about making a difference in customer service.

Benefits

PTO

Tuition Reimbursement

Health and Wellness Incentives

Career Development Support

Inclusive Culture

Qualifications

• At least 1 year of customer service experience.
• Bilingual in English and Spanish is required.

Responsibilities

• Identify and resolve complex issues related to insurance benefits and claims.
• Provide exceptional support to brokers and promote healthcare products.

Skills

Customer Service Experience

Problem-Solving Skills

Bilingual (Spanish-English)

Computer Proficiency

Education

High School Diploma or Equivalent

Tools

Smartphone or Compatible Device

Headset (preferably wired USB)

Job description

Bilingual Insurance Customer Support Associate - Spanish-English - Remote USA

Join to apply for the Bilingual Insurance Customer Support Associate - Spanish-English - Remote USA role at TTEC.

As a Bilingual Insurance Customer Support Associate working remotely, you’ll help bring humanity to business by supporting external brokers and customers in our healthcare insurance services. Your primary responsibilities include educating, supporting, and updating brokers throughout the insurance lifecycle, resolving issues related to benefits, claims, enrollment, and billing, and providing concierge-level support to brokers who sell our products.

Responsibilities include:

1. Identifying and resolving complex Broker, Group, or Member issues related to insurance benefits, claims, enrollment, and billing.
2. Building rapport and confidence with external brokers to promote our healthcare insurance products.
3. Providing exceptional support to brokers, aiding in their sales efforts.

Qualifications:

• At least 1 year of customer service experience.
• High school diploma or equivalent.
• Problem-solving skills for mid-to-high level customer issues.
• Computer proficiency.
• Bilingual in English and Spanish.
• High-speed internet (>15 Mbps).
• Headset (preferably wired USB; Bluetooth not recommended).
• Smartphone or compatible device for daily log-in (iOS or Android).

What We Offer:

• Supportive career development environment.
• Inclusive culture promoting community engagement.
• Base wage of $17/hour plus performance bonuses.
• Benefits such as PTO, tuition reimbursement, health and wellness incentives. More info at https://www.ttecjobs.com/en/us-employee-benefits.

Additional Details:

Training and ongoing support are provided, including free courses for career growth. You’ll report to a Team Lead and play a key role in customer experience success.

About TTEC: Since 1982, we’ve been dedicated to creating positive customer experiences through humanity and technology, serving iconic and fast-growing brands worldwide. We are committed to diversity and equal opportunity employment.