Director, Client Onboarding & Implementation (Onsite NYC)

Socket.dev; New York (NY); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Free lunches and dinners

Job summary

Rebar, building the next-generation operating system for HVAC, electrical, and plumbing suppliers, seeks a Director of Implementation & Onboarding to scale client onboarding and drive value. You’ll lead a team of Implementation Managers, partner with CS, Product, Sales, and Engineering to create repeatable processes, and manage enterprise and SMB onboarding at scale, including on-site travel monthly.

This full-time onsite NYC role emphasizes operational rigor, measurable outcomes, and a hands-on

Responsibilities

• Own and scale the end to end implementation and onboarding function
• Build repeatable workflows, playbooks, trainings, and systems while supporting highly custom client implementations: White glove enterprise + SMB onboardings at scale
• Define and operationalize onboarding across areas like organizational setup, workflow design, product configuration, and user training
• Lead and grow a rapidly expanding team of onsite and remote Implementation Managers across various construction verticals
• Coach domain experts and translate their knowledge into scalable processes
• Partner with Sales and CS on handoffs and implementation scoping
• Work closely with Product and Engineering to identify friction points and influence the roadmap
• Drive time to value, product adoption / usage, implementation efficiency, and consistency across all accounts
• Establish key metrics, forecasting, and operational visibility across implementations
• Deliver scalable training and enablement across virtual and onsite environments
• Act as an escalation point for complex or high priority client implementations
• Travel onsite once per month to support and elevate client onboarding and implementation
• Designing and rolling out a new onboarding playbook for enterprise clients
• Reviewing implementation pipelines and identifying bottlenecks
• Partnering with Product on recurring implementation blockers
• Coaching team members on managing complex client rollouts with new API and custom workflow requirements
• Jumping into a high stakes client onboarding to ensure a successful kickoff
• This is a full-time onsite role based in NYC's Flatiron District, with a high-performing team and impactful client outcomes.

Job description

Rebar, building the next-generation operating system for HVAC, electrical, and plumbing suppliers, seeks a Director of Implementation & Onboarding to scale client onboarding and drive value. You’ll lead a team of Implementation Managers, partner with CS, Product, Sales, and Engineering to create repeatable processes, and manage enterprise and SMB onboarding at scale, including on-site travel monthly.

This full-time onsite NYC role emphasizes operational rigor, measurable outcomes, and a hands-on