Director, Client Delivery

Jobtailor; New York (NY); On-site; USD 150,000 - 230,000; Full time

Job summary

Apex seeks a seasoned leader to head Client Onboarding, guiding strategy, execution, and governance for institutional clients in a complex financial services setting.

You will mentor a high-performance onboarding team, manage stakeholder relationships, and oversee integrations with fintech platforms while driving process improvements and ensuring regulatory compliance.

Qualifications

• Bachelor’s degree in business administration, finance, or related field; advanced degree or relevant certifications preferred.
• 10+ years of experience in client onboarding, relationship management, or implementation roles within financial services or brokerage environments.
• 5+ years of experience as a people manager.
• Deep knowledge of brokerage firm onboarding requirements, custodian transitions, and complex project management involving multiple technology vendors.
• FINRA SIE and Series 7 required within 6 months of initial employment; Series 24 License required within 12 months of initial employment.

Responsibilities

• Develop and execute an onboarding strategy aligned with business objectives and best practices.
• Lead, mentor, and manage Client Onboarding team to deliver exceptional service.
• Serve as senior point of contact for onboarding, providing executive-level guidance and escalation management.
• Build strategic relationships with clients, sales, and internal onboarding teams to ensure transparency.
• Oversee partnerships and integrations with leading fintech platforms and address onboarding barriers.
• Drive operational excellence through process improvements and data accuracy initiatives.
• Provide regular reporting and executive dashboards on pipeline activity and onboarding status.
• Ensure compliance with regulatory requirements, internal controls, and industry standards.

Skills

Client Onboarding

Relationship Management

Operational Excellence

Process Improvement

Quality Assurance

Data Accuracy

Executive Reporting

Pipeline Activity Management

Integration Management

Risk Management

Education

Bachelor’s degree in business administration, finance, or related field

Advanced degree or relevant certifications preferred

FINRA SIE

Series 7

Series 24

Job description

• Develop and execute a comprehensive onboarding strategy for clients, ensuring alignment with Apex’s business objectives and industry best practices.
• Lead, mentor, and manage members of the Client Onboarding team, fostering a high-performance culture focused on delivering exceptional service to institutional clients.
• Serve as the senior point of contact for client firms during onboarding, providing executive-level support, guidance, and escalation management to resolve complex issues efficiently.
• Build and maintain strategic relationships with clients, sales, relationship managers, service organizations, and internal onboarding teams to provide transparency and clarity throughout the onboarding journey.
• Oversee critical partnerships and integrations with leading financial technology platforms, proactively addressing risks and removing barriers to timely onboarding.
• Drive operational excellence by identifying process improvements, managing quality assurance initiatives, and leveraging technology to enhance workflow efficiency and data accuracy.
• Provide regular reporting and executive dashboards to senior management, offering insights into pipeline activity, onboarding status, and client experience metrics.
• Ensure compliance with regulatory requirements, internal controls, and industry standards in all onboarding operations.

Requirements

• Bachelor’s degree in business administration, finance, or related field; advanced degree or relevant certifications preferred.
• 10+ years of experience in client onboarding, relationship management, or implementation roles within financial services or brokerage environments.
• 5+ years of experience as a people manager.
• Deep knowledge of brokerage firm onboarding requirements, custodian transitions, and complex project management involving multiple technology vendors.
• FINRA SIE and Series 7 required within 6 months of initial employment; Series 24 License required within 12 months of initial employment.

Core Competencies

Demonstrates expertise in client onboarding strategy development, relationship management, and operational excellence within financial services. Proficient in managing teams, ensuring compliance, and leveraging technology to enhance onboarding processes.

Highest-signal resume keywords

• Client Onboarding Strategy Development
• Team Leadership and Mentoring
• Brokerage Firm Onboarding Requirements
• FINRA SIE and Series 7 Certification
• Complex Project Management

ATS Optimization Keywords

Hard Skills

• Client Onboarding
• Relationship Management
• Operational Excellence
• Process Improvement
• Quality Assurance
• Data Accuracy
• Executive Reporting
• Pipeline Activity Management
• Integration Management
• Risk Management

Soft Skills

• High-Performance Culture Development
• Executive-Level Support
• Communication
• Problem Solving
• Collaboration

Certifications & Qualifications

• FINRA SIE
• Series 7
• Series 24

Industry Keywords

• Financial Services
• Brokerage
• Custodian Transitions
• Regulatory Compliance
• Internal Controls

Tools & Technologies

• Financial Technology Platforms