Sr Client Delivery Analyst

PEAK6; New York (NY); On-site; USD 90,640 - 113,300; Full time

Benefits offered by this job

Healthcare benefits

PTO

401k match

Parental leave

HSA contribution

Calm app subscription

Tuition reimbursement

Job summary

Apex Fintech Solutions is seeking a Senior Client Delivery Analyst to lead the onboarding of fintech clients, ensuring compliant, smooth transitions to our platform and services. You will oversee the end-to-end process, support a team of onboarding specialists, and serve as the main liaison between clients and internal teams.

The role emphasizes establishing relationships with clients and internal stakeholders, coordinating with platform partners, and delivering timely, accurate onboarding

Qualifications

• Bachelor's degree in business administration, finance, or related field.
• 5+ years in client onboarding in financial services or broker-dealer environments.
• Deep knowledge of fintech onboarding with custodians; successful firm transitions.
• Experience managing complex multi-vendor projects.
• FINRA SIE and Series 99 licenses required (or willingness to obtain).

Responsibilities

• Lead onboarding for fintech firms, educate clients, set timelines, identify blockers, and escalate as needed.
• Maintain relationships with clients, sales, and onboarding teams; track client progress.
• Guide clients through onboarding with custodians to build trust and confidence in Apex.
• Coordinate with platform partners to streamline onboarding processes and minimize delays.
• Ensure flawless technical setup with Apex and partner teams.
• Develop and maintain an at-a-glance onboarding dashboard for leadership.

Skills

Project management

Relationship-building

Communication

Organizational skills

Leadership

Education

Bachelor's degree in business administration/finance or related field

FINRA SIE

Series 99 License

Tools

Orion

Advyzon

Docupace

AdvisorArch

Job description

About This Role

The Senior Client Delivery Analyst is a detail-oriented, proactive, and customer-focused individual, requiring a seasoned professional with expertise in onboarding fintech clients in the financial services industry. As the Senior Client Delivery Analyst, you will oversee the end-to-end onboarding process for new clients, ensuring compliance with regulatory standards and industry best practices while delivering exceptional client experiences. You will support a team of onboarding specialists, streamline processes, and serve as a key liaison between internal teams and clients during the transition to our platform and services.

Key Responsibilities

• Lead the onboarding process for fintech firms, educating and answering their questions, communicating timelines, identifying blockers and escalating with stakeholders when necessary, resulting in quick resolution and absence of ambiguity.
• Establish and maintain strong relationships with clients, sales, relationship management, service and internal onboarding teams so that all stakeholders are aware where new clients are in their onboarding journey.
• Guide and support clients through the onboarding process utilizing knowledge of firms’ expectations for onboarding with new custodians creating trust and confidence with Apex.
• Liaise with key platform partners (Orion, Advyzon, Docupace, AdvisorArch, etc) on shared onboarding processes eliminating risk and delays for firms as they onboard.
• Coordinate with the Apex onboarding team, and platform partners’ teams, to ensure technical setup is flawless.
• Develop and maintain an at-a-glance dashboard to provide the Onboarding leadership teams with up-to-date information on the onboarding journey of every client.

Education and Experience

• Bachelor’s degree in business administration, finance, or a related field (or equivalent work experience) required.
• 5+ years of experience in client onboarding in a financial services or broker-dealer environments.
• Deep knowledge of fintech firms' onboarding expectations with new custodians and a proven track record of successful firm transitions.
• Experience managing complex projects involving multiple technology vendors.
• FINRA SIE and Series 99 License(s) required (or willingness to obtain).

Preferred Qualifications

• Experience leading teams is preferred.
• Series 7 preferred.

Knowledge, Skills, and Abilities

• Excellent project management, organizational and communication skills – attention to detail is a must.
• Strong relationship-building skills, with the ability to establish trust and credibility with clients and internal teams.
• Exceptional communication and interpersonal skills.
• Technical acumen and ability to quickly learn new technologies.

Our Rewards

We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits.

Salary Range

$90,640 – $113,300 (annual base salary range).

EEO Statement

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability Statement

Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.