Sr Client Delivery Analyst

Apex Fintech Solutions; New York (NY); Hybrid; USD 90,640 - 113,300; Full time

Benefits offered by this job

Healthcare benefits (medical, dental,

PTO

401k match

Parental leave

HSA contribution match

Calm app subscription

Tuition reimbursement

Hybrid work schedule

Job summary

Apex Fintech Solutions is seeking a Senior Client Delivery Analyst to own the end-to-end onboarding of fintech clients, ensuring regulatory compliance and high-quality client experiences. You will coordinate across sales, onboarding, and platform partners to keep stakeholders informed and resolve blockers quickly.

Ideal candidates bring 5+ years in client onboarding within financial services, strong project management, and the ability to manage multi-vendor projects with FINRA licensing

Qualifications

• Bachelor’s degree in business administration, finance, or a related field (or equivalent work experience) required.
• FINRA SIE and Series 99 License(s) required (or willingness to obtain).

Responsibilities

• Lead the onboarding process for fintech firms, educating and answering their questions, communicating timelines, identifying blockers and escalating with stakeholders when necessary, resulting in quick resolution and absence of ambiguity.
• Establish and maintain strong relationships with clients, sales, relationship management, service and the internal onboarding teams so that all stakeholders are aware of where new clients are in their onboarding journey.
• Guide and support clients through the onboarding process utilizing knowledge of firms’ expectations for onboarding with new custodians creating trust and confidence with Apex.
• Liaise with key platform partners (Orion, Advyzon, Docupace, AdvisorArch, etc.) on shared onboarding processes eliminating risk and delays for firms as they onboard.
• Coordinate with the Apex onboarding team and platform partners’ teams, ensuring technical setup is flawless.
• Develop and maintain an "at-a-glance" dashboard to provide the Onboarding leadership teams with up-to-date information on the onboarding journey of every client.

Skills

Project management

Relationship building

Communication

Technical acumen

Education

Bachelor’s degree in business administration/finance

FINRA SIE & Series 99 license

Job description

Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to financial markets for all.

Apex's robust suite of fintech software supports clients such as Stash, Betterment, SoFi, Webull, and eToro, among many others; collectively, Apex powers access to the stock market for over 22+ million end customers.

Apex is changing how the securities industry operates by reinventing the status quo, digitizing and democratizing systems so that everyone has an opportunity to invest. Our offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila are home to over 1,000 employees.

Awards

• Best Places to Work 2026, 2025, 2024, 2023 - Presented by BuiltIn
• WealthTech of the Year 2025 - Presented by US FinTech Awards
• The World’s Top 250 Fintech Companies 2024 - Presented by CNBC

About This Role

The Senior Client Delivery Analyst is a detail-oriented, proactive, and customer-focused professional with expertise in onboarding fintech clients in the financial services industry. The role oversees the end-to-end onboarding process for new clients, ensuring compliance with regulatory standards and industry best practices while delivering exceptional client experiences.

Key Responsibilities

• Lead the onboarding process for fintech firms, educating and answering their questions, communicating timelines, identifying blockers and escalating with stakeholders when necessary, resulting in quick resolution and absence of ambiguity.
• Establish and maintain strong relationships with clients, sales, relationship management, service and the internal onboarding teams so that all stakeholders are aware of where new clients are in their onboarding journey.
• Guide and support clients through the onboarding process utilizing knowledge of firms’ expectations for onboarding with new custodians creating trust and confidence with Apex.
• Liaise with key platform partners (Orion, Advyzon, Docupace, AdvisorArch, etc.) on shared onboarding processes eliminating risk and delays for firms as they onboard.
• Coordinate with the Apex onboarding team and platform partners’ teams, ensuring technical setup is flawless.
• Develop and maintain an "at-a-glance" dashboard to provide the Onboarding leadership teams with up-to-date information on the onboarding journey of every client.

Education and Experience

• Bachelor’s degree in business administration, finance, or a related field (or equivalent work experience) required.
• 5+ years of experience in client onboarding in a financial services or broker-dealer environment.
• Deep knowledge of fintech firms’ onboarding expectations with new custodians and a proven track record of successful firm transitions.
• Experience managing complex projects involving multiple technology vendors.
• FINRA SIE and Series 99 License(s) required (or willingness to obtain).

Preferred Qualifications

• Experience leading teams is preferred.
• Series 7 preferred.

Knowledge, Skills, and Abilities

• Excellent project management, organizational, and communication skills – attention to detail is a must.
• Strong relationship-building skills, with the ability to establish trust and credibility with clients and internal teams.
• Exceptional communication and interpersonal skills.
• Technical acumen and ability to quickly learn new technologies.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Rewards

We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.

Salary Range

$90,640 – $113,300. The annual base salary range for this position is noted above. Exact compensation offered may vary depending on job-related knowledge, skills, experience, and office location.

EEO Statement

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability Statement

Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.