Director Client Delivery

Ensemble Health Partners; Kentucky; Hybrid; USD 111,000 - 167,000; Full time

Benefits offered by this job

Tuition reimbursement

Professional certification support

Incentive programs

Job summary

Ensemble Health Partners is seeking a Partnership Success Director to lead day-to-day client operations and drive revenue cycle initiatives for acute or physician groups in the United States. You will partner with client executives, influence on-site teams, and ensure ongoing performance and improvements across multiple facilities and accounts.

The role requires 3–5 years of healthcare revenue cycle leadership, strong executive communication, and travel up to 75%.

Qualifications

• Bachelor's Degree or equivalent experience.
• 3–5 years leading healthcare revenue cycle in complex, client-facing environments.
• 3–5 years of people leadership experience.
• Executive-level communication skills with the ability to present complex information clearly.
• Experience partnering directly with client executives and Boards.
• Ability to lead initiatives with minimal oversight.
• Demonstrated advanced usage of AI to lean into process and technology improvements.

Responsibilities

• Oversee day-to-day client operations and the planning, development, and implementation of policies for revenue cycle activities.
• Build and nurture client relationships; influence decisions and align on-site teams to drive results.
• Communicate organizational values and provide positive leadership to associates.
• Monitor performance metrics, bad debt, and process improvements; address gaps with solutions.
• Lead program-level meetings with stakeholders; collaborate with CFO and client leadership.
• Facilitate monthly client reviews of operations, performance, and strategic initiatives.

Skills

Relationship building

People leadership

Executive communication

Client facing

AI in operations

Travel - 75%

Healthcare revenue cycle

Education

Bachelor's or equivalent experience

Job description

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity

The Partnership Success Director is responsible for day-to-day client operations and the planning, development, and implementation of policies, objectives, and initiatives for acute or physician revenue cycle activities. This role forms and nurtures relationships with clients, influences and directs operations, and ensures results are consistently delivered. The Director communicates organizational values and positive leadership to all associates and is accountable for client performance expectations. Position is responsible for <$1B net revenue or <5 facilities under management. Articulate plans with client deliverables, timelines, outcomes, and actions, and monitor bad debt and process improvements in key areas. Identifies gaps in client support or performance and proposes solutions to drive improvement. Builds relationships and organizational alignment, influences decisions, and engages onsite operational teams to drive results. Participates and leads program-level meetings with stakeholders, working closely with CFO and client leadership to support analysis, reporting, and service line development. Acts as a revenue cycle expert, ensuring prompt communication of changes related to payer policies, contracting, regulatory updates, and compliance requirements. Assists client leadership in understanding revenue cycle processes, metrics, tools, and reports. Facilitates monthly client meetings to review operations performance, strategic initiatives, partnership opportunities, and escalated support needs.

Your Profile

Bachelor's Degree or equivalent experience Minimum 3 -5 years experience leading healthcare revenue cycle in complex, client‑facing environments Proven ability to build relationships and organization alignment, influence decisions, engage on-site operational teams and drive results. Minimum 3 - 5 years of people leadership experience Proven ability to lead and influence multi‑level teams in onsite and matrixed environments Executive‑level communication skills with the ability to present complex information clearly Experience partnering directly with client executives and Boards Ability to lead initiatives with minimal oversight Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI Ability to travel at least 75% of the time

What Success Looks Like at Ensemble

Clients consistently achieve targeted financial and operational outcomes Revenue cycle operations are stable, compliant, and continuously improving Teams are engaged, developed, and accountable to performance standards Client relationships are trusted, transparent, and durable Risks and issues are identified early and resolved effectively

Ensemble Health Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

Pay Range for this role is $111K - $167K

Join an award-winning company

• Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
• Energage Top Workplaces USA 2022-2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified 2023-2024

Benefits

Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

Culture

Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

EEO/DEI Statement

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [e-mail].

Ensemble firmly believes in pay transparency and the data that drives pay parallel departments and positions.

If you are a passionate, dedicated and experienced revenue cycle, consulting or finance professional and seek career and personal growth, we would love to hear from you. We believe we foster an environment where talented individuals can excel and shine. Our team believes that people are the most important part of our success and that when we take care of our people, they pay it forward by providing our clients with excellent results and world-class service.