Senior Director, Patient Access (Onsite- WI)

Ensemble Health Partners; United States; On-site; USD 102,000 - 137,000; Full time

Benefits offered by this job

Bonus incentives

Paid certifications

Tuition reimbursement

Comprehensive benefits

Career advancement

Job summary

Ensemble Health Partners seeks a strategic leader to oversee on-site Patient Access within a hospital market. You will provide vision, direction, and operational oversight for the team, aligning staffing, funding and processes to deliver patient access excellence.

This role emphasizes collaboration with site leaders, recruitment, coaching, budget management, and cross-training. The company offers growth, certifications, and a culture focused on customer obsession, innovation, and measurable

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years of leadership experience.
• 5+ years of Patient Access experience; hospital-based experience preferred.
• Experience in healthcare provider finance operations or similar service environment.
• Financial and project management experience.
• Experience setting strategies aimed at increasing associate engagement.
• Strong communication, organizational, interpersonal, and customer service skills.
• Able to work in a fast-paced environment.
• May be required to perform other job-related duties as requested.
• Demonstrated advanced usage of AI and management of teams using AI.

Responsibilities

• Provides vision, leadership and oversight for on-site Patient Access staff in a hospital/market.
• Directs hiring and training for leadership and patient access staff.
• Manages the budget.
• Travel/ rounding to other facilities within the market is required.

Skills

Leadership

Communication

Project management

Financial operations

AI management

Team management

Education

Bachelor's degree or equivalent

Job description

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

Career Opportunity Offerings

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement

The Opportunity

This position pays between $101,600 - $137,100 based on experience

By embodying our core purpose of customer obsession, driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

Job Responsibilities

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
• Provides vision, leadership and operational oversight for on-site Patient Access staff within a specific hospital or market.
• Will provide direction to all admitting and registration teams across all entry points.
• This includes establishing positive, collaborative relationships with operational leaders at these specific sites or markets.
• Organizes functions through establishing clear accountabilities, delegation of duties and appropriate departmentalization without creating silos.
• Develops and maintains an effective, visible and well-respected team by selecting, evaluating, coaching and managing the performance of qualified professionals.
• Negotiates and recruits with other department managers the need for cross training and support in their areas as necessary.
• Promotes team-building relationships in all areas of responsibility.
• Works in a collaborative manner with all managers/team leaders to ensure a successful and compliant revenue cycle process.
• Accountable for a comprehensive and effective communication strategy within the facility and/or market that promotes Employee Engagement, which includes enhanced employee productivity and morale.
• Communication style should promote a common understanding of the facility / market, vision, strategy and accountabilities.
• Promotes a culture of two-way communications and creates opportunities for staff participation.
• Staff should have regular assessments and educational opportunities.
• Determines appropriate staffing levels, monitors compensation and strengthens recruiting and retention process.
• Directs hiring and training for leadership and patient access staff.
• Manages the budget.
• May be required to perform other job-related duties as requested.
• Travel/ rounding to other facilities within the market is required.

Experience

• Bachelor’s degree or equivalent work experience
• 5 + years of leadership experience
• 5+ years of Patient Access experience; hospital based experience preferred
• Experience in healthcare provider finance operations or similar service environment required
• Financial and project management experience
• Experience setting strategies aimed at increasing associate engagement
• Flexible and can be available/work outside of regular business hours when needed
• Strong communication, organizational, interpersonal, and customer service skills required
• Able to work in a fast-paced environment
• May be required to perform other job-related duties as requested
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

Certifications

• CRCR certification required within first 9 months of hire
• CHAM preferred

Join an award-winning company

• Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
• Energage Top Workplaces USA 2022-2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified 2023-2024

Benefits

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Innovation Work-Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive.

Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [e-mail].

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

We believe that our core values of trust, integrity, loyalty and service married with the belief that our work is worthwhile helps us build and sustain sincere relationships with our associates and clients.

If you are a passionate, dedicated and experienced revenue cycle, consulting or finance professional and seek career and personal growth, we would love to hear from you. We believe we foster an environment where talented individuals can excel and shine. Our team believes that people are the most important part of our success and that when we take care of our people, they pay it forward by providing our clients with excellent results and world-class service.