Director I Client Delivery

Ensemble Health Partners; Connecticut; Hybrid; USD 130,000 - 170,000; Full time

Job summary

Ensemble Health Partners seeks a seasoned revenue cycle leader to drive day‑to‑day client operations across patient access, HIM, and patient financial services. The role focuses on implementing policies, optimizing cash flow, and delivering measurable client results while managing outsourced vendors and in‑house teams.

The position requires executive communication, strong leadership, and the ability to travel up to 75% to client sites.

Qualifications

• Experience leading revenue cycle programs and client operations.
• Ability to develop and implement policies and initiatives for acute or physician revenue cycle activities.
• Strong communication skills with executive-level stakeholders.

Responsibilities

• Lead day-to-day client operations and drive program results.
• Partner with CFO and client leadership to support analysis and reporting.
• Communicate payer policy changes and regulatory updates to clients.
• Facilitate monthly client meetings to review performance and opportunities.
• Coach and develop teams to improve revenue cycle performance.

Skills

Leadership

Executive communication

AI usage

Relationship building

Travel readiness

Education

Bachelor's degree or equivalent experience

Tools

PowerPoint

Excel

Word

Outlook

Teams

Job description

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

Job Summary

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. The Director is responsible for day to day client operations and the planning, development, and implementation of policies, objectives and initiatives for acute or physician revenue cycle activities including outsourced vendors, clients and in-house functional areas of Patient Access (including but not limited to Patient Scheduling, Pre-Access/Registration, Registration Admissions, and Financial Counseling), Health Information Management (including but not limited to Site Medical Records management, Release of Information, Transcription), and Patient Financial Services (including but not limited to Billing, Charge Master/Revenue Integrity, Insurance Follow-Up, Customer Service, Cash Posting, Denials Management, Payment Variance, and Collections). This position reviews and implements systematic approaches to maximize revenue and cash flow and to ensure results are consistently delivered. As the face of Ensemble, this person is responsible for forming and nurturing relationships with the client and meeting client performance expectations through influence and direction of client and Ensemble operations. This position is required to communicate organizational values and positive leadership to all associates within the organization. Position is responsible for <$1B net revenue or <5 facilities under management.

Job Competencies

• Leadership Decision Making – Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to an action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable. Drives results.
• Coaching & Building Talent – Achieves results through other leaders by empowering them and providing feedback, instruction and development (coaching the coach) to develop their own associates; plans and supports the growth of individual skills and abilities in preparation for their next role (building bench); focuses on retention of high performers.
• Delegation – Successfully shares authority and responsibilities with others to move decision making and accountability downward through the organization while accomplishing strategic priorities; maintains personal ownership of outcomes without excessive involvement.
• Leading Teams – Inspires and sustains team unity and engagement by developing, motivating, and guiding the team to achieve results together through productive relationships and work.
• Executive Communication – Clearly and succinctly conveys information and ideas; communicates in a focused and compelling way that captures and holds others’ attention (appropriate, impactful, and clear).
• Program/Project Management – Demonstrates high accountability and responsibility for projects and programs from inception through completion/implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results.

Essential Job Functions

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
• Articulates in writing plans with client deliverables, timelines, outcomes, and actions.
• Monitors bad debt and identifies process issues/improvements in areas such as registration, upfront collections, Medicaid eligibility.
• Identifies gaps in client support/performance and proposes solutions (e.g., technology, services, processes) to drive performance improvement.
• Has strong interpersonal skills and proven ability to build relationships and organization alignment, influence decisions, engage onsite operational teams and drive results.
• Participates and leads program level meetings with program stakeholders.
• Works closely with CFO and other client leadership to support analysis, reporting and service line development.
• Acts as Client Revenue Cycle expert and ensures prompt communication of emerging changes related to payer policies, contracting, regulatory updates and compliance requirements.
• Assists client leadership in understanding revenue cycle processes, metrics, tools, and reports.
• Facilitates monthly client meeting to review the revenue cycle operations performance and opportunities for improvement, strategic initiatives, partnership opportunities and escalated client support needs.
• Promptly escalates operational and/or client concerns to Ensemble leadership.

Employment Qualifications

• Legally Required License / Certification (Ex: MD, RN, LPN, etc.) ONE CERTIFICATION PER FIELD Ensemble Required License / Certification (Ex: CRCR) ONE CERTIFICATION PER FIELD CRCR Or other approved job relevant certification.

Desired Work Experience

• Job Experience: People Leadership Experience 3 to 5 Years.
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Desired Education

• Preferred Area of Study: Bachelors Degree or Equivalent Experience Business Other

Desired Knowledge, Skills and Abilities

• Demonstrates high proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, Teams.
• Demonstrates emotional intelligence while recognizing the needs of others.
• Ability to coach and develop others.
• Uses data to make informed decisions.
• Comfortably works with executives at all levels.
• Exhibits executive presence.
• Achieves results through effective leadership.
• Ability to travel at least 75% of the time.
• Must be willing to relocate or reside in the Stamford, CT greater area.

Working Conditions

• Required Long Distance or Air Travel Yes
• Required Travel to Various Work Locations by Car Yes
• General Office Environment or Work From Home Yes
• Clinical Environment - (Exposure to common hazards present in a healthcare facility including but not limited to; blood and other infectious materials, latex products, physical altercations and verbal abuse, high noise levels, and bright lights) No

Physical Requirements

• Physical Demand Task Frequency Lifting/ Carrying 50 lbs or less Rarely
• Lifting/ Carrying 51 lbs or more Never
• Push/ Pull 50 lbs or less Rarely
• Push/ Pull 51 lbs or more Never
• Stoop, Kneel Never
• Crawling Never
• Climbing Never
• Balance Never
• Bending Rarely
• Manual Dexterity ( Hand / Eye Coordination) Frequently
• Perform Shift Work Never
• Repetitive Hand / Arm Movement Frequently
• Work Position Task Frequency Sitting Frequently
• Walking Occasionally
• Standing Occasionally

Awards & Recognition

• Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
• Energage Top Workplaces USA 2022-2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified 2023-2024
• Innovation Work-Life Flexibility Leadership Purpose + Values

Culture & Environment

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive.

A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Equal Employment Opportunity

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.

Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

If you require accommodation in the application process, please contact [e-mail].

Contact Information

If you are a passionate, dedicated and experienced revenue cycle, consulting or finance professional and seek career and personal growth, we would love to hear from you. We believe we foster an environment where talented individuals can excel and shine. Our team believes that people are the most important part of our success and that when we take care of our people, they pay it forward by providing our clients with excellent results and world-class service.