Director Partnership Success

Ensemble Health Partners; Longview (TX); Hybrid; USD 111,000 - 167,000; Full time

Benefits offered by this job

Benefits package

Culture & growth

Professional development

Incentive programs

Job summary

Ensemble Health Partners seeks a Partnership Success Director to lead day-to-day client operations for revenue cycle programs across acute or physician groups. You will build relations with clients, guide implementation, and ensure performance against agreed metrics.

This role requires 3–5 years in healthcare revenue cycle leadership, executive communication, onsite collaboration, and willingness to travel up to 75%. The company offers comprehensive benefits and growth opportunities.

Qualifications

• Experience leading healthcare revenue cycle in complex, client-facing environments.
• Ability to build relationships, influence decisions, and drive results on-site.
• Executive-level communication skills for client and board interactions.
• Experience leveraging AI to improve processes.
• Willingness to travel at least 75%.

Responsibilities

• Oversee day-to-day client operations and policy objectives for revenue cycle activities.
• Build client relationships, influence operations, ensure results.
• Lead program-level meetings with stakeholders and CFO/client leadership.
• Communicate payer policy changes and compliance requirements.
• Support leadership with metrics, reporting, and service line development.

Skills

Revenue cycle leadership

Client relationship management

Executive communication

AI in workflow

Travel readiness

Education

Bachelor's degree

Job description

The Opportunity:

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

Responsibilities

• The Partnership Success Director is responsible for day-to-day client operations and the planning, development, and implementation of policies, objectives, and initiatives for acute or physician revenue cycle activities.
• This role forms and nurtures relationships with clients, influences and directs operations, and ensures results are consistently delivered.
• The Director communicates organizational values and positive leadership to all associates and is accountable for client performance expectations.
• Position is responsible for <$1B net revenue or <5 facilities under management.
• Articulate plans with client deliverables, timelines, outcomes, and actions, and monitor bad debt and process improvements in key areas.
• Identifies gaps in client support or performance and proposes solutions to drive improvement.
• Builds relationships and organizational alignment, influences decisions, and engages onsite operational teams to drive results.
• Participates and leads program-level meetings with stakeholders, working closely with CFO and client leadership to support analysis, reporting, and service line development.
• Acts as a revenue cycle expert, ensuring prompt communication of changes related to payer policies, contracting, regulatory updates, and compliance requirements.
• Assists client leadership in understanding revenue cycle processes, metrics, tools, and reports.
• Facilitates monthly client meetings to review operations performance, strategic initiatives, partnership opportunities, and escalated support needs.

Your Profile:

• Bachelor's Degree or equivalent experience Minimum 3 -5 years experience leading healthcare revenue cycle in complex, client‑facing environments Proven ability to build relationships and organization alignment, influence decisions, engage on‑site operational teams and drive results.
• Minimum 3 - 5 years of people leadership experience Proven ability to lead and influence multi‑level teams in onsite and matrixed environments Executive‑level communication skills with the ability to present complex information clearly Experience partnering directly with client executives and Boards Ability to lead initiatives with minimal oversight Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI Ability to travel at least 75% of the time

What Success Looks Like at Ensemble

Clients consistently achieve targeted financial and operational outcomes Revenue cycle operations are stable, compliant, and continuously improving Teams are engaged, developed, and accountable to performance standards Client relationships are trusted, transparent, and durable Risks and issues are identified early and resolved effectively

Ensemble Health Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

Pay Range for this role is $111K - $167K

This posting addresses state specific requirements to provide pay transparency.

Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive.

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well‑being programs.
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.

Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.