Director, Claims

Marsh Agency; Melville (NY); Hybrid; USD 170,000 - 360,000; Full time

Benefits offered by this job

Hybrid work

Tuition reimbursement

Professional development opportunities

Stock purchase program

Generous time off

Volunteer time off

Job summary

Marsh McLennan Agency seeks a Director of Claims in the New York area to deliver comprehensive claims-related client services and act as a risk manager for clients within the Business Insurance Division.

You will lead strategic claims reviews, coordinate with Loss Information Unit, and work with the service team to verify coverage and trigger protections. Extensive experience in real estate/construction claims is preferred.

Qualifications

• 8+ years of experience in insurance claims and loss analysis, preferably in Real Estate/Construction.
• Ability to communicate with all levels of internal and external colleagues, including leadership and client representatives.

Responsibilities

• Lead strategic claims review meetings with clients.
• Follow up on first party claims to conclusion; assist in adjustments.
• Determine loss information needs and coordinate with Loss Information Unit.
• Review loss runs for accuracy and any changes.
• For coverage questions, consult with General Counsel and review denials of coverage.
• Verify coverage with service teams to ensure applicable coverage is triggered.
• Obtain status reports on claims from insurance carriers.
• Collaborate with teams to ensure efficient claims workflows.

Skills

8+ years exp

Insurance claims

Loss analysis

Real Estate industry

Construction industry

Communication skills

Education

Bachelor’s degree in Insurance/Risk Management

Job description

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Director of Claims with our team here at Marsh Agency.

Marsh Agency provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life:

As a Director of Claims within our Business Insurance Division, you will be responsible for delivering comprehensive claims related client services, serving as both a consultative partner and risk manager for clients. In addition, the role involves strategic planning, integration of non-departmental staff activity into workflows and responsibility for the overall success of the office’s book of business.

• Managing strategic claims review meetings with clients.
• Follow up on all first party claims to conclusion, including assistance in the adjustment process.
• Determining the loss information needs for each account and coordinating with the Loss Information Unit so that these needs will be met.
• Reviewing loss runs received both for accuracy and to identify any changes requiring follow-up.
• For claims where coverage is questionable, seek out all potential sources of coverage and consult with General Counsel where necessary. Denials of coverage and assertion of rights letters must be reviewed with the General Counsel when received.
• Work in tandem with service team to verify coverage and ensure any and all coverage that is applicable is triggered in the event of a loss.
• Obtain status reports on claims from insurance carriers as necessary.
• Work in tandem with service team to verify coverage and ensure any and all coverage that is applicable is triggered in the event of a loss.

What You Need To Have

• 8+ years of relevant industry experience with insurance claims and loss analysis ideally within the Real Estate and Construction industries
• Ability to effectively communicate with all levels of internal and external colleagues including Producers, internal leadership and senior level client representatives.

Preferred But Not Required

• Bachelor’s degree in Insurance, Risk Management or other related discipline
• Knowledge of loss strategies related to environmental remediation, vehicle operations, property inspection, fire prevention, general liability, etc.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable Benefits

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [e-mail].

#MMAE

The applicable base salary range for this role is $169,800 to $359,500.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.