Client Service Associate, Employee Health & Benefits

Marsh McLennan; Saddle Brook (NJ); On-site; USD 65,000 - 120,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) match

Tuition reimbursement

Generous paid time-off

Job summary

Marsh McLennan Agency in Saddle Brook, NJ is seeking a Client Service Associate on the Employee Health & Benefits team to deliver outstanding client service and apply employee benefit expertise to help clients meet long-term goals. You will work with sales professionals, consultants, and carrier partners to support renewal, implementation, and open enrollment.

You will coordinate data, respond to inquiries, maintain vendor relationships, and uphold HIPAA and welfare compliance standards while

Qualifications

• Experience with employee benefits including medical, dental, life and disability.
• Knowledge of Health & Welfare compliance (HIPAA, FMLA, COBRA, ACA).
• Ability to present to professionals at each client.

Responsibilities

• Assist with coordination and execution of project plans and client presentations.
• Support renewal, RFP, and implementation processes for client projects.
• Pull and analyze benchmark survey data for client plans and summarize findings.
• Develop and maintain vendor relationships.
• Coordinate renewal processes, census data, and ERISA Wrap documents.
• Respond to client inquiries via email or phone.
• Review plan design for accuracy and discrepancies.
• Assist with open enrollment communications and vendor coordination.

Skills

Excellent communication

Collaborative

Client service experience

Integrity

Accountability

Education

Life & Health Licensure or commitment

Job description

Company:

Marsh McLennan Agency

Description:

Client Service Associate, Employee Health & Benefits

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 15,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Client Service Associate.

Marsh Agency provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With over 300 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh Agency (NYSE: MRSH).

A day in the life.

As an Client Service Associate on the Employee Health & Benefits team, you’ll work closely with Marsh Agency clients to deliver exceptional customer service.You will provide employee benefit expertise to help clients understand how insurance solutions can enable them to achieve their long-term strategies. In this role, you will collaborate with sales professionals, Consultants, and insurance carrier partners to grow the success of the team and the client.

• Assist with all aspects of coordination, development and execution of Project plans and periodic presentations for clients
• Support the RFP process, renewal and implementation processes for client projects
• Pull and analyze benchmark survey data for client plans, summarize and validate reviewed information
• Develop and maintain strong vendor relationships
• Identify and understand negotiable elements of underwriting calculations for all lines of coverage.
• Manage post-implementation process for all lines of insurance coverage for a client
• Coordinate renewal process, census data, Schedule A requests and ERISA Wrap documents
• Respond to client inquiries through email, phone calls or other requests of information
• Review plans for design accuracy and discrepancies
• Conduct initial research for client projects and works with vendors in coordinating information and preparing presentations
• Assist with open enrollment communications and other employee related communications
• Coordinate billing and claim issues between client and vendor

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Prior experience working with employee benefits and knowledge of various lines of insurance coverage; medical, dental, life, STD, LTD, design, rate structures, etc.
• Excellent communication skills, both written and verbal, as well as the ability to present to a range of professionals at each client
• Knowledge of Health & Welfare compliance (i.e. HIPAA, FMLA, COBRA, 5500, ACA, DOL, etc.)
• Life & Health Licensure or commitment to achieving within 6 months of start date
• Ability to work effectively and collaboratively with all levels of internal staff & management, external clients, prospects and vendors
• Shared commitment to company values; Integrity, Collaboration Passion, Innovation, Accountability

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrated opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Medical, dental and vision plans
• 401(k) match after one year
• Contribute toward student loan debt
• Generous paid time-off programs ensure you have time to recharge including vacation

days, personal days, sick days, holidays, volunteer day, and days for learning & development

• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at Marsh Agency, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

• https://www.instagram.com/lifeatmma/
• https://www.facebook.com/LifeatMMA
• https://twitter.com/LifeatMMA
• https://www.linkedin.com/company/marsh-mclennan-agency/

Who _ you _ are is who _ we _ are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh Agency and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.

#MMAEHB

The applicable base salary range for this role is $64,700 to $120,400.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.