Client Manager - Business Insurance

Marsh; Des Moines (IA); Hybrid; USD 53,000 - 98,000; Full time

Benefits offered by this job

Hybrid work

Tuition reimbursement

401K savings

Stock purchase opportunities

Health benefits

Job summary

Marsh in Des Moines, IA is hiring a Client Manager – Business Insurance to oversee a diverse book of business, coordinate marketing, prepare proposals, bind coverage, and maintain policy documentation.

You will serve as the primary contact for clients, build strong carrier relationships, assess risk programs, and collaborate with Producers to align on client activities. A high school diploma and 3+ years in commercial lines insurance are expected.

Qualifications

• 3+ years of experience in customer service, underwriting, or commercial lines insurance.
• Familiarity with insurance markets, binding authority and underwriting guidelines.
• Detail-oriented with strong organizational and time management skills.
• Good interpersonal skills and ability to work under pressure.

Responsibilities

• Manage client accounts, ensure timely service and high satisfaction, coordinate marketing and proposals.
• Provide administrative support and assist clients with insurance needs.
• Oversee servicing of a diverse book of business and maintain policy docs.
• Gather submission info for marketing and ensure alignment with client needs.
• Prepare and present insurance proposals and bind coverage as required.
• Support marketing/placement of new and renewal business; prepare pre-renewal packets.

Skills

Customer service

Time management

Interpersonal skills

Analytical skills

Team collaboration

Education

High school diploma or equivalent

Some college or higher education

Property/Casualty license or ability to attain

Tools

Microsoft Office

Job description

Client Manager – Business Insurance

Our not-so-secret sauce.Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Manager at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

• The Client Manager is responsible for managing client accounts, ensuring timely service delivery, and enhancing customer satisfaction. This role involves coordinating the marketing process, preparing proposals, binding coverage, and maintaining accurate policy documentation.
• The Client Manager will also provide administrative support, assist clients with their insurance needs, and collaborate with team members to drive agency goals.
• Oversee the servicing of a diverse book of business, ensuring accuracy, proper handling, and appropriate distribution of policies, endorsements, and other requests from clients and colleagues.
• Direct the gathering and preparation of submission information for the marketing process, including applications and schedules, and ensure alignment with client needs and agency capabilities.
• Prepare and present comprehensive insurance proposals, binding coverage in accordance with agency guidelines, and ensuring accuracy in policy documentation.
• Assist with the marketing and placement of new and renewal business, including preparing pre-renewal information packets, obtaining loss runs, and finalizing proposal summaries.
• Serve as the primary point of contact for identified clients, responding promptly to requests and overseeing the preparation of necessary documents.
• Build and maintain strong, strategic relationships with clients and carriers, enhancing client loyalty and satisfaction.
• Conduct thorough assessments of clients’ business risk programs, identifying exposures and providing strategic recommendations for coverage enhancements.
• Emphasize risk management when reviewing renewal policies and endorsements, providing risk management advice directly to policyholders.
• Work closely with Producers and cross-functional teams to ensure alignment on client activities and strategic initiatives.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• High school diploma or equivalent, required.
• 3+ years of experience working in customer service, underwriting, commercial lines insurance for a carrier or broker preferred.
• Familiarity with insurance company markets, binding authority, and underwriting guidelines preferred.
• Must be detailed with excellent organizational and time management skills.
• Good interpersonal skills and a high sense of urgency.
• Proficiency in Microsoft office applications required.
• Must have the ability to work under pressure and multi-task.
• Ability to work well in a team environment, maintain a positive work atmosphere, and develop healthy relationships internally and externally.
• Strong analytical skills with the ability to negotiate quotations, evaluate client needs, and develop innovative business solutions.
• Property/Casualty license or ability to attain is required.

These additional qualifications are a plus, but not required to apply:

• AAI, CIC, CISR, or CRIS designation preferred.
• Some college or higher education.
• Sagitta & Epic Experience.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

• Generous time off, including personal and volunteering.
• Tuition reimbursement and professional development opportunities.
• Hybrid work.
• Charitable contribution match programs.
• Stock purchase opportunities.

Candidates residing in one of the following states will be considered: Missouri, Kansas, Iowa, Nebraska, South Dakota, North Dakota, Minnesota, Wisconsin, Michigan.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

The applicable base salary range for this role is $52,600 to $98,000. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Applications will be accepted until:December 31, 2026