Director, Change Management Strategy

Ladders; United States; Remote; USD 155,000 - 287,000; Full time

Benefits offered by this job

Medical / Dental / Vision / Wellness

Paid Time Off / Holidays

Incentive Compensation

401K with company match

Life and Disability Insurance

Tuition Reimbursement

Employee Referral Bonus

Job summary

Ladders is seeking a Director of Change Management Strategy to lead the enterprise-wide change management program within the Healthcare space. This remote role will shape governance, repeatable methods, and tools to drive readiness and adoption across the organization.

You will partner with cross-functional teams to translate strategy into practical execution and measurable outcomes. The role emphasizes building scalable frameworks and collaborates with product releases, operational initiatives,

Qualifications

• BA/BS degree or equivalent.
• 10 years of related experience.
• 8 years of supervisory experience.
• Strong understanding of healthcare, PBM, payer, or pharmacy operations.
• Experience building or improving enterprise change management capabilities.
• Ability to translate strategy into practical methods and tools.

Responsibilities

• Design and evolve the enterprise change management framework and methodologies.
• Define standard change approaches for product and platform releases.
• Create a change tiering model based on program complexity and stakeholder impact.
• Implement a phase-gate process for project readiness assessments.
• Establish routines for change intake, impact assessment, and governance.
• Develop reusable frameworks for stakeholder engagement and training strategies.
• Build an enterprise change scorecard connecting performance metrics.

Skills

Change management

Stakeholder engagement

Leadership

Communication

Education

BA/BS degree or equivalent

Tools

PMP or PM certification

Job description

For our client, we are seeking a Director, Change Management Strategy to join the team of a leader in the Healthcare space.

This role will shape and scale the enterprise change management approach across a complex healthcare environment, ensuring programs, product releases, and operational initiatives are supported by clear governance and repeatable methods. The director will partner closely with cross-functional stakeholders to improve readiness, stakeholder alignment, and adoption across the organization. This position will also build practical tools and frameworks that translate change strategy into consistent execution and measurable outcomes.

Location: Remote

Compensation: $155,380 – $287,451 annually

Responsibilities

• Design and evolve the enterprise change management framework and methodologies
• Define standard change approaches for product and platform releases
• Create a change tiering model based on program complexity and stakeholder impact
• Implement a phase-gate process for project readiness assessments
• Establish routines for change intake, impact assessment, and governance
• Develop reusable frameworks for stakeholder engagement and training strategies
• Build an enterprise change scorecard connecting performance metrics

Qualifications

• BA/BS degree or equivalent
• 10 years of related experience
• 8 years of supervisory experience
• Strong understanding of healthcare, PBM, payer, or pharmacy operations
• Experience building or improving enterprise change management capabilities
• Ability to translate strategy into practical methods and tools
• PMP or other project management certification preferred

Benefits

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.