Principal, Enterprise Contact Strategy

Ladders; United States; Remote; USD 150,000 - 206,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Disability insurance

Life insurance

Wellness programs

Job summary

Ladders is seeking a Principal, Enterprise Contact Strategy to shape and execute an integrated enterprise contact program in a remote setting. You will translate legal and compliance guidance into practical actions and align multiple stakeholders in a matrixed organization.

The ideal candidate has 5+ years leading complex programs, excels at executive communications, and can turn ambiguity into clear decisions for senior leadership.

Qualifications

• Bachelor's degree in marketing, business, technology, operations, healthcare administration, or a related field.
• 5+ years leading complex enterprise programs or transformation initiatives in a matrixed organization.
• Proven ability to operate proactively with limited direction and structure ambiguous work.
• Exceptional skills in influencing senior leaders and driving commitments without direct authority.
• Advanced executive communication skills, particularly in creating concise, decision-oriented presentations.
• Experience translating regulatory and compliance requirements into actionable business processes.
• Strong program leadership skills, including roadmap development and cross-functional delivery.

Responsibilities

• Own the integrated capture and consent agenda from strategy through execution.
• Translate legal and compliance guidance into clear implementation plans.
• Frame options and recommendations for senior leaders, emphasizing customer value and compliance.
• Identify emerging needs and delivery risks early, recommending paths forward.
• Lead a complex matrix of partners across various departments to shape and advance work through influence.
• Establish integrated workplans and maintain momentum through disciplined follow-up.
• Create high-quality presentations and updates for senior leaders, simplifying complex topics.

Skills

Executive communication

Influencing senior leaders

Program leadership

Matrixed organization experience

Regulatory compliance translation

Roadmap development

Cross-functional delivery

Education

Bachelor's degree

Job description

For our client, we are seeking a Principal, Enterprise Contact Strategy to join the team of a leader in the Healthcare space.

This role will guide an integrated enterprise contact strategy from planning through execution, ensuring legal, compliance, and customer considerations are translated into practical action. The position requires strong executive communication, disciplined program leadership, and the ability to align complex stakeholders around clear decisions and priorities in a matrixed environment.

The right candidate will help shape work across departments, identify risks early, and keep multiple workstreams moving with momentum and clarity. This is a highly influential role for someone who can turn ambiguity into structure and deliver concise, decision-ready recommendations for senior leadership.

Location: Remote

Compensation: $150,000 – $206,300 annually

Responsibilities

• Own the integrated capture and consent agenda from strategy through execution.
• Translate legal and compliance guidance into clear implementation plans.
• Frame options and recommendations for senior leaders, emphasizing customer value and compliance.
• Identify emerging needs and delivery risks early, recommending paths forward.
• Lead a complex matrix of partners across various departments to shape and advance work through influence.
• Establish integrated workplans and maintain momentum through disciplined follow-up.
• Create high-quality presentations and updates for senior leaders, simplifying complex topics.

Qualifications

• Bachelor's degree in marketing, business, technology, operations, healthcare administration, or a related field.
• 5+ years leading complex enterprise programs or transformation initiatives in a matrixed organization.
• Proven ability to operate proactively with limited direction and structure ambiguous work.
• Exceptional skills in influencing senior leaders and driving commitments without direct authority.
• Advanced executive communication skills, particularly in creating concise, decision-oriented presentations.
• Experience translating regulatory and compliance requirements into actionable business processes.
• Strong program leadership skills, including roadmap development and cross-functional delivery.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, including personal holidays and parental leave.
• Short-term and long-term disability insurance.
• Life insurance and additional wellness opportunities.

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.