Director, Card & Merchant

Jobtailor; Colorado; On-site; USD 150,000 - 200,000; Full time

Job summary

FNBO Card and Merchant Services is seeking a Director to own the full sales and account management lifecycle. You will drive new customer acquisition, revenue growth, and retention while leading a dual-purpose team of Card Specialists.

You will partner with senior leadership to align strategy, coach and develop staff, recruit top talent, and ensure flawless onboarding and documentation for all products. Travel may be required.

Qualifications

• Bachelor’s Degree preferred (Finance, Business or related field).
• 7+ years in account management or related field, with at least 5 years in leadership.
• Strong knowledge of Commercial Payments products (Treasury, Card, Merchant, Global Banking).
• Excellent communication, negotiation and interpersonal skills.
• Strategic thinker able to develop and execute business plans.
• CRM software proficiency and other relevant tools.
• Results-focused with drive to exceed targets.
• Analytical skills and attention to detail.
• Project management experience.
• Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Owns full sales and account management lifecycle for Commercial Card and Merchant Services.
• Drive new customer acquisition, spend, revenue growth, and retention.
• Lead dual-function Card Specialist team (sales and account management).
• Partner with leadership to align strategy with goals.
• Coach and develop team; recruit top talent; maintain expertise.
• Generate leads and align business development plans with objectives.
• Provide detailed sales performance reporting to partners.
• Ensure flawless onboarding and new customer setups for all products.

Skills

Commercial Payments

Account Management Leadership

CRM Software Proficiency

Strategic Business Planning

Project Management Experience

Education

Bachelor’s Degree

Tools

CRM Software

Job description

• The Director, FNBO Card and Merchant owns the full sales and account management lifecycle for FNBO's proprietary Commercial Card program and Merchant Services.


• Driving new customer acquisition, spend and revenue growth, and account retention.


• Lead a dual-purpose team of FNBO Card Specialists who handle both sales and account management.


• Partners with senior leadership and cross-functional teams to align strategy with organizational goals.


• Coaches and develops the team, recruits top talent, and maintains deep expertise in FNBO's Commercial Card and Merchant Services solutions.


• Generates lead volume and collaborates with leadership teams to ensure business development plans align with strategic objectives.


• Provides detailed communication and reporting on sales performance to internal and external partners.


• Coaches and develops the team to accurately complete all sales paperwork and documentation.


• Ensures flawless execution of new customer setups and onboarding for all products.

Requirements

• Bachelor’s Degree preferred (Finance, Business or other related field of study)


• Minimum 7+ years relevant experience working in account management or related field, with at least 5 years in a leadership role.


• Strong knowledge and experience with Commercial Payments products (Treasury, Card, Merchant, Global Banking)


• Excellent communication, negotiation, and interpersonal skills.


• Strategic thinker with the ability to develop and execute effective business plans.


• Proficiency in CRM software and other relevant tools.


• Results-oriented mindset with a focus on driving business growth and exceeding targets.


• Strong analytical skills and attention to detail.


• Project management experience.


• Ability to thrive in a fast-paced, dynamic work environment.


• Commitment to continuous learning and professional development.


• Willingness to travel for client meetings or team events.

Core Competencies

Demonstrates expertise in Commercial Payments products and account management, with a strong focus on driving customer acquisition and revenue growth. Proven leadership in coaching teams, developing strategic business plans, and executing effective sales strategies.

Highest-signal resume keywords

• Commercial Payments Expertise


• Account Management Leadership


• CRM Software Proficiency


• Strategic Business Planning


• Project Management Experience

ATS Optimization Keywords

Hard Skills

• Commercial Payments


• Account Management


• Sales Performance Reporting


• Business Development


• Customer Onboarding


• Analytical Skills


• Negotiation Skills


• Detail Orientation


• Results-Oriented Mindset


• Team Development

Soft Skills

• Excellent Communication


• Interpersonal Skills


• Strategic Thinking

Industry Keywords

• Commercial Card Program


• Merchant Services


• Customer Acquisition


• Revenue Growth


• Lead Generation

Tools & Technologies

• CRM Software