Director, Caddie Services — Lead Elite Guest Experience

Sand Valley; Nekoosa (WI); Presencial; USD 90.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Golf Privileges

Retail & Restaurant Discounts

Team Member Meal Program

Uniform Benefit

Employee Assistance Program

Descripción de la vacante

Sand Valley LLC is seeking a Director of Caddie Services to oversee caddie operations across all six courses and forecast demand. You will coordinate independent contractor assignments and lead supervisors, junior caddies, and administrative staff to deliver exceptional guest experiences.

The role partners with Golf Operations and other departments to elevate service, mentor staff, and drive operational excellence while maintaining a positive, inclusive work environment.

Formación

• Five years or more of supervisory or management experience in hospitality, recreation, or golf operations.
• Ability to lead diverse teams and deliver exceptional guest service.
• Experience with scheduling, forecasting, training, and performance management.

Responsabilidades

• Oversee daily caddie operations across all six courses; forecast demand and coordinate contractor availability.
• Recruit, onboard, train, and assign junior caddies and supervisors; maintain records.
• Set service standards and monitor guest feedback; partner with golf operations for improvements.

Conocimientos

Management experience

Team leadership

Forecasting

Scheduling

Guest service

Communication

Educación

Bachelor’s degree in hospitality, business, sports management, golf management, or related field

Herramientas

Spreadsheets

Scheduling systems

Descripción del empleo

Sand Valley LLC is seeking a Director of Caddie Services to oversee caddie operations across all six courses and forecast demand. You will coordinate independent contractor assignments and lead supervisors, junior caddies, and administrative staff to deliver exceptional guest experiences.

The role partners with Golf Operations and other departments to elevate service, mentor staff, and drive operational excellence while maintaining a positive, inclusive work environment.