Head of Caddie Operations & Guest Experience

Bandon Dunes Golf Resort; Nekoosa (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

Sand Valley LLC is seeking a Director of Caddie Services to lead the daily coordination of caddie operations across its six golf courses, forecast demand, and supervise caddie supervisors, junior caddies, and administrative staff.

The role partners with Golf Operations to raise service standards, respond to guest needs, and enhance the overall guest experience through professional interactions while mentoring the team to deliver exceptional hospitality.

Qualifications

• Minimum five years of management or supervisory experience in golf operations, hospitality, or related service fields.
• Demonstrated ability to lead and develop teams, manage seasonal staffing, and deliver exceptional guest service.
• Experience with scheduling, forecasting, training, performance management, and operational accountability.
• Strong communication, organization, problem-solving, and computer skills, including spreadsheets and scheduling systems.
• Willingness to work early mornings, evenings, weekends, holidays, and peak-season periods.
• Valid driver’s license and driving record meeting standards.

Responsibilities

• Oversee daily caddie operations across all six courses and forecast demand.
• Coordinate recruitment, onboarding, and assignments for caddie staff and junior caddies.
• Maintain scheduling systems, contractor records, and contingency plans for weather and peak demand.
• Set service expectations and coach supervisors, junior caddies, and administrative staff.
• Foster a positive, inclusive environment and monitor guest feedback for continuous improvements.

Skills

Management experience

Team leadership

Staff scheduling

Forecasting

Guest service

Communication

Problem solving

Driving license

Education

Bachelor's degree in hospitality or related field

Tools

Scheduling software

Spreadsheets

Email systems

Job description

Sand Valley LLC is seeking a Director of Caddie Services to lead the daily coordination of caddie operations across its six golf courses, forecast demand, and supervise caddie supervisors, junior caddies, and administrative staff.

The role partners with Golf Operations to raise service standards, respond to guest needs, and enhance the overall guest experience through professional interactions while mentoring the team to deliver exceptional hospitality.