Caddie Operations Director - Lead Guest Experience

Sand Valley; Wisconsin; On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Golf Privileges

Retail & Restaurant Discounts

Team Member Meal Program

Uniform Benefit

Employee Assistance Program

Job summary

Sand Valley is seeking a Director of Caddie Services to lead and coordinate caddie operations across six courses. You will forecast demand, manage independent contractor assignments, and supervise caddie supervisors, junior caddies, and administrative staff.

You will partner with Golf Operations and other departments to raise service standards, respond to guest needs, and drive operational improvements while mentoring a service‑minded team focused on hospitality and memorable experiences.

Qualifications

• Five years or more of supervisory or management experience in a service operation.
• Proven ability to lead and develop teams; manage staffing across seasons.
• Experience with scheduling, forecasting, training, and performance management.
• Strong communication, organization, problem-solving, and computer skills.
• Willingness to work early mornings, evenings, weekends, and holidays; valid driver’s license.

Responsibilities

• Oversee daily caddie operations across all six courses and forecast demand.
• Coordinate contractor availability, loops, tee times, and supervisor coverage.
• Recruit, onboard, train, and retain junior caddies and staff.
• Maintain scheduling systems, communications, evaluations, and records.
• Collaborate with golf shops, reservations, and events to ensure coverage and guest satisfaction.

Skills

Management experience

Leadership

Staff scheduling

Guest service

Communication

Problem solving

Computer skills

Driver's license

Education

Bachelor’s degree in hospitality or related field

Tools

Scheduling software

Job description

Sand Valley is seeking a Director of Caddie Services to lead and coordinate caddie operations across six courses. You will forecast demand, manage independent contractor assignments, and supervise caddie supervisors, junior caddies, and administrative staff.

You will partner with Golf Operations and other departments to raise service standards, respond to guest needs, and drive operational improvements while mentoring a service‑minded team focused on hospitality and memorable experiences.