Director, Business Sector Workforce Management

Asurint; Cleveland (OH); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Paid time off

Holidays

Wellness program

Telecommuting stipend

Professional development

Life insurance

Long-term disability

Employee referral bonus

Job summary

Asurint in Cleveland, OH is seeking a Director, Business Sector Workforce Management to lead fulfillment staffing strategies, forecasting, and labor optimization across Employment, Tenant, and Government Benefits sectors. This role combines strategic oversight with hands-on leadership to align resources with client demand.

You will build forecasting models, collaborate with Finance, Sales, and Data Analytics, monitor intraday queues, and drive training and performance across teams, including

Qualifications

• Bachelor’s degree required or equivalent experience.
• 5–7 years of relevant leadership experience preferred.
• Experience with background screening or related industries is preferred.

Responsibilities

• Lead forecasting models for demand in multiple sectors.
• Collaborate with Finance, Sales and Data Analytics to align budgets with growth.
• Monitor intraday queues and productivity; report KPIs.
• Oversee partner performance and strategy; manage budgets and resources.
• Develop and implement training initiatives with HR and Quality.

Skills

Leadership

Forecasting

Data analytics

Cross-functional collaboration

Process improvement

MS Office

Salesforce

Education

Bachelor’s degree

High school diploma

Tools

Salesforce

Job description

Description

Asurint has redefined screening by blending advanced technology with human insights, creating a smarter, more effective way to screen. Our compliant, data-driven, tech-enabled solutions deliver faster, more reliable results to empower confident decisions. At Asurint, each member of our team plays and integral part as we work together to drive informed decisions through advanced screening solutions for fair and safe workplaces and communities.

Description

Asurint has redefined screening by blending advanced technology with human insights, creating a smarter, more effective way to screen. Our compliant, data-driven, tech-enabled solutions deliver faster, more reliable results to empower confident decisions. At Asurint, each member of our team plays and integral part as we work together to drive informed decisions through advanced screening solutions for fair and safe workplaces and communities.

Summary

The Director, Business Sector Workforce Management is responsible for fulfillment staffing strategies, forecasting, and labor optimization to align employee and partner resources with business goals and customer demand across the Employment, Tenant, and Government Benefits sectors.

Responsibilities

• Creates and maintains long-term, short-term, and intraday demand forecasting models based on historical background screening volumes, seasonal hiring trends, and sales pipelines.
• Partners with Finance, Sales, and Data Analytics to align fulfillment staffing budgets with business growth projections and peak hiring seasons.
• Designs real-time monitoring frameworks to track intraday queues, task backlogs, and researcher productivity.
• Partners with Data Analytics to leverage predictive analytics to identify processing bottlenecks and recommends operational workarounds.
• Defines, tracks, and reports on fulfillment workforce key performance indicators.
• Oversees fulfillment partner performance and overall partner strategy.
• Leads ongoing review of fulfillment training strategy and implementation, and partners with HR and Quality to drive training innovation.
• Manages employees, provides direction, coaches, trains and develops, hires, and manages performance to organizational goals and expectations.
• Understands the business, financials, industry, clients, and strategy, and manages in accordance with company business objectives.
• Manages budgets and resources effectively and efficiently; knows and understands organization’s financial position.
• Other duties as required.

Requirements

• Demonstrated ability to manage direct and third-party partners in a virtual environment spanning multiple locations on and offshore.
• Experience leading at the functional level is preferred.
• Experience using reporting tools and data sets to analyze and report data is required.
• Experience with the legal/court system is preferred.
• Experience with background screening is preferred.
• Proficiency in MS Office (Outlook, Excel, Word) or similar software is required. Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred. Salesforce is preferred.
• Education: High school diploma or equivalent is required. Bachelor’s degree is preferred.
• Certifications or licensure: Salesforce certification is preferred. If you do any work-related driving while at Asurint, a driver’s license and ability to maintain a driving record that is satisfactory to the company’s liability insurance carrier is required.
• Years of relevant experience: 5 to 7 years is preferred.
• Years of experience supervising: 5 to 7 years is preferred.

Working Conditions

• The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, including the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations.
• This position is performed remotely within the United States or in an office setting in the Cleveland, Ohio headquarters, although off-site meetings in various settings may occur.
• Inside Asurint’s office environment, the noise level is usually quiet to moderate.
• In a remote setting, the employee is responsible for maintaining a safe and secure work environment, for arranging the off-site workspace in an ergonomically sound manner, and for maintaining standard Internet speeds in order to work effectively.
• In a remote setting, the employee is required to ensure that all equipment and records that are the property of Asurint but have been relocated to the off-site workplace, are maintained in a safe and secure manner and are used only for business purposes.
• The schedule is generally normal Eastern Time Zone business hours (unless otherwise communicated based on position or working location), although the employee may be required to perform work, attend meetings and events before or after normal workings hours, and occasionally on weekends and evenings.
• Some travel by personal automobile and a valid driver’s license may be required. Occasional overnight travel may be required.
• Ability to lift light objects (less than 20 pounds) and carry them short distances (20 feet or less) is required.
• The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, including the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations.

Benefits

In exchange for your unique abilities, perspectives and teamwork, Asurint offers a competitive salary and an excellent benefit package -- with options you can select according to your needs -- which includes:

• Medical, dental and vision effective first day of employment
• 401(k) with employer match
• Paid time off
• 10 company-paid holidays
• Employee Assistance Program
• Wellness Program
• Paid Bereavement
• Pet Bereavement
• Pet Insurance
• Volunteer time off
• Telecommuting Stipend
• Professional development programs
• Short-term disability
• Company-paid long-term disability
• Company-paid life insurance
• Flexible spending/health savings accounts
• Employee referral bonus
• Asurint is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note, the pay range represents a good faith estimate for the role at the time of posting. Final compensation will be within this range and determined based on factors such as experience, skills, qualifications and any unique requirements, or specialized skill sets relevant to the role. We are committed to maintaining equitable pay across employees in similar roles to ensure fair and consistent compensation practices.