Records Researcher

Asurint; Cleveland (OH); Remote; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, dental and vision

401(k) with employer match

Paid time off

Telecommuting stipend

Job summary

Asurint is seeking a Researcher I to support pre-employment background checks, including MVRs, civil/criminal records, drug testing, and OFAC screenings. The role emphasizes data entry, research, and adherence to state laws while handling confidential information.

You will work with various databases and client communications to verify details, process orders, and maintain accurate reporting. A background in customer service or investigations is preferred, along with MS Office proficiency.

Qualifications

• Experience in customer service or investigations.
• Experience with internet researching.
• Education: High school diploma required; bachelor’s degree preferred.
• Experience with background screening is a plus.

Responsibilities

• Retrieve and enter data from systems and documents related to an applicant's history.
• Locate information quickly in line with state laws and procedures.
• Use software to provide results to clients and update order statuses.
• Maintain confidential information and ensure accurate data handling.
• Collaborate with clients and resources to verify information.

Skills

Customer service

Investigation experience

Internet research

Communication skills

Education

High school diploma

Bachelor’s degree (preferred)

Tools

MS Office (Outlook, Excel, Word)

CRM/HRIS/GL systems

Job description

Description

Asurint has redefined screening by blending advanced technology with human insights, creating a smarter, more effective way to screen. Our compliant, data-driven, tech-enabled solutions deliver faster, more reliable results to empower confident decisions. At Asurint, each member of our team plays and integral part as we work together to drive informed decisions through advanced screening solutions for fair and safe workplaces and communities.

Summary

The Researcher I is responsible for processing products related to pre-employment background applications that include but are not limited to MVRs, civil court cases, criminal cases and registries, drug testing, and OFAC.

Responsibilities

• Retrieves and enters data from computer/web-based systems, files, and other documents related to the applicant’s history.
• Locates information quickly and accurately in accordance with applicable state laws and procedures.
• Uses software programs to provide instant criminal results to clients.
• Examines internet databases to help investigate and adjudicate criminal records.
• Performs data entry using spreadsheet or database commands.
• Performs extensive internet inquiries and searches to supplement criminal records.
• Analyzes information collected to identify potential problems or discrepancies.
• Contacts clients and outside resources via email and/or phone to verify information.
• Updates order statuses appropriately.
• Handles confidential information responsibly and with good judgment.
• Monitors and implements processing and system changes.
• Manages and tracks productivity time using Google Docs.
• Other duties as required.

Requirements

• Experience in customer service or with research/investigations is required.
• Experience with internet researching is required.
• Experience with the legal/court system is preferred.
• Experience with background screening is preferred.
• Proficiency in MS Office (Outlook, Excel, Word) or similar software is required. Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred.
• Education: High school diploma or equivalent is required. Bachelor’s degree is preferred.
• Certifications or licensure: If you do any work-related driving while at Asurint, a driver’s license and ability to maintain a driving record that is satisfactory to the company’s liability insurance carrier is required.
• Years of relevant experience: 0 to 2 years is preferred.
• Years of experience supervising: None.

Working Conditions

• The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, including the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations.
• This position is performed remotely within the United States or in an office setting in the Cleveland, Ohio headquarters, although off-site meetings in various settings may occur.
• Inside Asurint’s office environment, the noise level is usually quiet to moderate.
• In a remote setting, the employee is responsible for maintaining a safe and secure work environment, for arranging the off-site workspace in an ergonomically sound manner, and for maintaining standard Internet speeds in order to work effectively.
• In a remote setting, the employee is required to ensure that all equipment and records that are the property of Asurint but have been relocated to the off-site workplace, are maintained in a safe and secure manner and are used only for business purposes.
• The schedule is generally normal Eastern Time Zone business hours (unless otherwise communicated based on position or working location), although the employee may be required to perform work, attend meetings and events before or after normal workings hours, and occasionally on weekends and evenings.
• Some travel by personal automobile and a valid driver’s license may be required. Occasional overnight travel may be required.
• Ability to lift light objects (less than 20 pounds) and carry them short distances (20 feet or less) is required.
• The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, including the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations.

Benefits

In exchange for your unique abilities, perspectives and teamwork, Asurint offers a competitive salary and an excellent benefit package -- with options you can select according to your needs -- which includes:

• Medical, dental and vision effective first day of employment
• 401(k) with employer match
• Paid time off
• 10 company-paid holidays
• Employee Assistance Program
• Wellness Program
• Paid Bereavement
• Pet Bereavement
• Pet Insurance
• Volunteer time off
• Telecommuting Stipend
• Professional development programs
• Short-term disability
• Company-paid long-term disability
• Company-paid life insurance
• Flexible spending/health savings accounts
• Employee referral bonus

Asurint is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note, the pay range represents a good faith estimate for the role at the time of posting. Final compensation will be within this range and determined based on factors such as experience, skills, qualifications and any unique requirements, or specialized skill sets relevant to the role. We are committed to maintaining equitable pay across employees in similar roles to ensure fair and consistent compensation practices.