Director, Business Sector Workforce Management

One Source Technology LLC; Cleveland (OH); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) with employer match

Paid time off

Telecommuting stipend

Professional development programs

Short-term disability

Long-term disability

Life insurance

Employee referral bonus

Job summary

Asurint is seeking a Director, Business Sector Workforce Management to lead fulfillment staffing strategies across Employment, Tenant, and Government Benefits sectors. You will forecast demand, optimize labor, and align resources with customer demand while managing direct and third‑party partners.

Responsibilities include building intraday forecasting models, monitoring queues, and driving KPIs. Remote work within the United States or office presence in Cleveland, OH is supported.

Qualifications

• 5–7 years of relevant experience.
• Experience managing direct and third‑party partners.
• Experience with reporting tools and data sets.
• Bachelor’s degree preferred.
• Salesforce certification preferred.

Responsibilities

• Creates and maintains demand forecasting models based on volume, seasonality, and pipelines.
• Partners with Finance, Sales, and Data Analytics to align staffing budgets with growth projections.
• Designs real-time monitoring frameworks to track queues, backlogs, and researcher productivity.
• Leads proactive reviews of bottlenecks and recommends operational workarounds.
• Defines, tracks, and reports on fulfillment workforce KPIs.
• Oversees fulfillment partner performance and strategy.
• Manages training initiatives with HR and Quality to drive innovation.
• Directs and coaches staff to meet organizational goals and expectations.

Skills

Forecasting

Staffing management

Remote collaboration

Data analysis

Budgeting

Leadership

Education

Bachelor's degree

Tools

MS Office

Salesforce

Job description

Description

Summary

The Director, Business Sector Workforce Management is responsible for fulfillment staffing strategies, forecasting, and labor optimization to align employee and partner resources with business goals and customer demand across the Employment, Tenant, and Government Benefits sectors.

Responsibilities

• Creates and maintains long-term, short-term, and intraday demand forecasting models based on historical background screening volumes, seasonal hiring trends, and sales pipelines.
• Partners with Finance, Sales, and Data Analytics to align fulfillment staffing budgets with buisness growth projections and peak hiring seasons.
• Designs real-time monitoring frameworks to track intraday queues, task backlogs, and researcher productivity.
• Partners with Data Analytics to leverage predictive analytics to identify processing bottlenecks and recommends operational workarounds.
• Defines, tracks, and reports on fulfillment workforce key performance indicators.
• Oversees fulfillment partner performance and overall partner strategy.
• Leads ongoing review of fulfillment training strategy and implementation, and partners with HR and Quality to drive training innovation.
• Manages employees, provides direction, coaches, trains and develops, hires, and manages performance to organizational goals and expectations.
• Understands the business, financials, industry, clients, and strategy, and manages in accordance with company business objectives.
• Manages budgets and resources effectively and efficiently; knows and understands organization’s financial position.
• Other duties as required.

Requirements

• Demonstrated ability to manage direct and third-party partners in a virtual environment spanning multiple locations on and offshore.
• Experience leading at the functional level is preferred.
• Experience using reporting tools and data sets to analyze and report data is required.
• Experience with the legal/court system is preferred.
• Experience with background screening is preferred.
• Proficiency in MS Office (Outlook, Excel, Word) or similar software is required. Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred. Salesforce is preferred.
• Education: High school diploma or equivalent is required. Bachelor’s degree is preferred.
• Certifications or licensure: Salesforce certification is preferred. If you do any work-related driving while at Asurint, a driver’s license and ability to maintain a driving record that is satisfactory to the company’s liability insurance carrier is required.
• Years of relevant experience: 5 to 7 years is preferred.
• Years of experience supervising: 5 to 7 years is preferred.

Working Conditions

• The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, including the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations.
• This position is performed remotely within the United States or in an office setting in the Cleveland, Ohio headquarters, although off-site meetings in various settings may occur.
• Inside Asurint’s office environment, the noise level is usually quiet to moderate.
• In a remote setting, the employee is responsible for maintaining a safe and secure work environment, for arranging the off-site workspace in an ergonomically sound manner, and for maintaining standard Internet speeds in order to work effectively.
• In a remote setting, the employee is required to ensure that all equipment and records that are the property of Asurint but have been relocated to the off-site workplace, are maintained in a safe and secure manner and are used only for business purposes.
• The schedule is generally normal Eastern Time Zone business hours (unless otherwise communicated based on position or working location), although the employee may be required to perform work, attend meetings and events before or after normal workings hours, and occasionally on weekends and evenings.
• Some travel by personal automobile and a valid driver’s license may be required. Occasional overnight travel may be required.
• Ability to lift light objects (less than 20 pounds) and carry them short distances (20 feet or less) is required.
• The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, including the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations.

Benefits

In exchange for your unique abilities, perspectives and teamwork, Asurint offers a competitive salary and an excellent benefit package -- with options you can select according to your needs -- which includes:

• Medical, dental and vision effective first day of employment
• 401(k) with employer match
• Paid time off
• 10 company-paid holidays
• Employee Assistance Program
• Wellness Program
• Paid Bereavement
• Pet Bereavement
• Pet Insurance
• Volunteer time off
• Telecommuting Stipend
• Professional development programs
• Short-term disability
• Company-paid long-term disability
• Company-paid life insurance
• Flexible spending/health savings accounts
• Employee referral bonus

*Asurint is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note, the pay range represents a good faith estimate for the role at the time of posting. Final compensation will be within this range and determined based on factors such as experience, skills, qualifications and any unique requirements, or specialized skill sets relevant to the role. We are committed to maintaining equitable pay across employees in similar roles to ensure fair and consistent compensation practices.