Director, Business Operations Ecommerce, Site Optimization

Walmart; Arkansas; On-site; USD 110,000 - 220,000; Full time

Job description

Position Summary...

What you'll do...

This role is based in the brand new Walmart HQ campus in Bentonville, AR.

Join Walmart’s eCommerce organization on the Site Content Strategy team as we build a legendary experience for Walmart’s digital customers. This newly created position is charged with measuring and improving the customer shopping journey on Walmart.com including the development of site features and functionality that result in high quality digital experiences. This is an exciting opportunity for an individual who loves the challenge of starting from scratch, building within white space, establishing data infrastructure, process implementation, and working across multiple stakeholder teams to deliver a delightful shopping experience for Walmart.com customers.

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

• Create strategic plans for the department; build perspective on KPIs and align resources of department to achieve targets.

• Lead development of a new suite of metrics and reporting to measure customer pathways and their effectiveness in partnership with insights and analytics partners.

• Develop mechanisms to detect customer defects and drop offs, measure impact, identify defect owner and drive for solution implementation via influence.

• Establish intake and governance process for new feature and functionality requests from cross functional partners; understand and clarify use case and problem statement.

• Lead development of new features including comprehensive business requirements; sizing and prioritization; technical development, testing and go-to-market planning in partnership with product, engineering, and UX counterparts.

• Implement effective change management strategies and training plans to gain adoption from multiple business functions.

• Identify key business issues and opportunities; communicate findings to senior leadership clearly and with influence to remove roadblocks and champion change.

• Develop and implement strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning.

• Cultivate an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices.

Minimum Qualifications

Bachelor’s degree in business, project/program management, information technology, finance, computer science, or related area and 8 years’ experience in project management, program management, program operations, or related area including 3 years’ supervisory experience.

Preferred Qualifications

Master’s degree in business, program management, computer science or related field.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $110,000.00-$220,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include stock.

Primary Location

702 Sw 8Th St, Bentonville, AR 72716, United States of America.