Director Business Operations

AccentCare, Inc.; Wesley Chapel (FL); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, dental and vision

Paid time off

401(k) matching

FSAs and HSAs

Wellness program (Calm)

Job summary

AccentCare, Inc. in Wesley Chapel, FL seeks a Director of Business Operations to lead long-range planning for the hospice program and align operations with patient care goals.

You will partner with Talent Acquisition, HR, Education and Operations to ensure staffing, policies, and education support high-quality patient care, while overseeing office workflows and pre-billing processes. Schedule is Monday–Friday, 8am–5pm, full-time with benefits including medical, dental, vision, PTO, 401(k) and

Qualifications

• Bachelor's degree or equivalent experience.
• Demonstrated finance experience and/or understanding, including budget forecasting and implementation of controls to monitor progress toward financial goals.
• Ability to collaborate across disciplinary lines in the market and within the agency, local and national levels.

Responsibilities

• Oversee long-range planning for the hospice program and orchestrate expansion strategy.
• Collaborate with Talent Acquisition to align staffing with patient care goals.
• Support Human Resources with promotions, retention and terminations in line with staffing matrices.
• Coordinate with Education to ensure staff and contractors understand hospice policies and competencies.
• Lead onboarding and ongoing in-service education initiatives for staff.

Skills

Finance experience

Budget forecasting

Cross-functional collaboration

Time management

Business office knowledge

Education

Bachelor's degree or equivalent experience

Job description

Overview

Director Business Operations

Location: Wesley Chapel

Job ID: 78431

Remote/Virtual Position: No

Coverage Area: Wesley Chapel

Find Your Passion and Purpose as a Full-Time Director Business Operations

Schedule: Monday - Friday 8am - 5pm

What You Need to Know

Reimagine Your Career in Hospice

Caring for others is more than what you do — it’s who you are. At AccentCare, you’ll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You’ll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care. We’re proud to be named one of America’s Greatest Workplaces 2025 by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we’re building together.

Be the Director of Business Operations - Integration You Can Be

If you meet these qualifications, we would love to meet you:

• Bachelor's degree or equivalent experience.
• Demonstrated finance experience and/or understanding, including financial goal setting, budget forecasting and implementation of controls to monitor progress toward financial goals.
• Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines.
• Ability to collaborate across disciplinary lines in the market place and within the agency, both at local and national levels.
• Prior administrative experience dealing with business office issues; prior knowledge of hospice program requirements preferred.

Responsibilities

As a Director of Business Operations, you will:

• Under the direction of the Executive Director, the DBO manages the long-range planning for the hospice program. This includes:
  • Orchestrate strategy for expansion of the local program through development of market analysis to anticipate timing and need for geographic expansion and facilities to accommodate all levels of Hospice care.
  • Assist the Director, Business Development (DBD) in transitioning from long-range forecasts to the execution of mid and short-range strategic plans.
  • Collaborate with Talent Acquisition to ensure that staffing goals are consistent with patient care goals.
  • Provide assistance to Human Resources in managing promotion, retention and termination activities, ensuring that they are consistent with patient care goals and nationally developed staffing matrices.
  • Collaborate with Education to ensure that employees, as well as contracted providers, are familiar with the philosophy, goals, policies and procedures of the hospice program, and that their competencies and evaluations are properly maintained.
  • Participate in the orientation for new staff, regularly scheduled in-service education programs, and opportunities for continuing education for the staff as requested.
  • Provide supervision for office employees (Team Assistant, Administrative Assistant and Physician Support Specialist).
  • Responsible for ensuring that required pre-billing documentation is submitted by field staff and uploaded by Team Assistants in a timely, efficient manner.

Our benefits include:

• Medical, dental and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for your first AccentCare-branded scrubs for patient-facing employees
• And more!

Why AccentCare?

Come As You Are

• At AccentCare, you’re part of a community that cares — for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.