Director, Business Operations

Real Chemistry; New York (NY); Hybrid; USD 95,000 - 150,000; Full time

Job summary

A leading company in healthcare marketing is seeking a Director of Business Operations to oversee operational frameworks for a beverage alcohol client. The role requires strong experience in negotiations, process management, and cross-functional collaboration. This position supports a culture of creativity and effective management in transforming healthcare through innovative strategies and connections.

Benefits

Medical, dental, and vision plans

401(k) with generous match

Flexible PTO

Student loan debt contributions

Mental wellness coaching

Access to online classes with LinkedIn Learning

Qualifications

• 7+ years in business operations or marketing operations.
• Experience with MSA negotiation and client-facing engagements.
• Strong understanding of procurement practices.

Responsibilities

• Lead MSA negotiation and renewal discussions.
• Conduct client-requested process audits.
• Build and manage procurement reports.

Skills

Business Operations

Procurement Strategy

Pricing Strategy

Project Management

Relationship Building

Education

Bachelor's degree or higher in Business or related field

Tools

Airtable

Job description

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Working at Real Chemistry and in the healthcare industry isn’t just a job for us. We got into this field for different reasons, but we all stay for the same reason – to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.

Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration—we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare—all with the intent to transform healthcare from what it is to what it should be. But we can’t do it alone – you in?

About Starpower

starpower, a part of Real Chemistry, is an Influencer and Culture Marketing Agency powered by Technology, Strategy and Creative. We help brands stay culturally relevant by connecting them with talent, entertainment, and media in unexpected ways. Our clients include many of the world’s leading CPG companies. Our team creates effective Pop Culture partnerships by aligning industry-leading strategies, with our unique network. We specialize in partnering with brands to break through the noise and drive results that resonate with consumers. We are entrepreneurial, fast-moving, and impact-obsessed.

This is a hybrid role, based in our New York office or remotely within the US, depending on team and business needs.

Director, Business Operations

We are seeking a highly organized and detail-oriented Director of Business Operations to lead and optimize the operational infrastructure supporting starpower’s entertainment marketing initiatives for a key beverage alcohol client. This role will serve as the operational lead across MSA negotiation, pricing strategy, procurement reporting, and business process governance, ensuring client satisfaction and operational excellence.

Working closely with the Business Affairs team, client stakeholders, and cross-functional internal partners, the Director will drive operational rigor, streamline workflows, and ensure transparency and alignment across talent-led campaigns and broader brand initiatives. The ideal candidate brings strong experience in agency or marketing operations, procurement strategy, and business planning, ideally within the beverage alcohol or CPG industries.

Specialties Include

• Operations & Delivery Management
• Business Transformation & Systems Development
• Process Optimization & Workflow Creation
  
  

What You'll Do

Business Operations & Process Leadership

• Lead MSA negotiation and renewal discussions, ensuring alignment with client expectations, risk mitigation, and commercial best practices.
• Serve as the operational point person for all process evolutions tied to talent-led campaigns, including intake, approvals, budgeting, and reconciliation, leaning on Airtable as the central technology resource internally.
• Conduct and respond to client-requested process audits, identifying opportunities for efficiency, cost savings, and enhanced performance.
• Develop and maintain scalable operational frameworks that support internal workflows and cross-functional coordination.
  
  

Procurement Oversight & Pricing Strategy

• Build and manage procurement reports that track campaign expenditures, vendor contracts, and financial performance of marketing programs.
• Lead the development of pricing strategies for campaign scopes and talent engagements, balancing client objectives with agency profitability.
• Partner with client procurement teams to provide documentation, insight, and reporting that align with internal purchasing guidelines.
• Support quarterly business reviews with detailed cost analysis, performance metrics, and recommended optimizations.
  
  

Client & Stakeholder Management

• Act as a key liaison with client-side business operations and procurement teams, ensuring alignment on expectations, deliverables, and reporting.
• Manage internal relationships across Business Affairs, strategy, and creative teams to ensure operational consistency and performance accountability.
• Support external agency partnerships and vendor relationships to ensure smooth coordination across talent, production, and activation efforts.
• Help maintain internal process documentation and support cross-training and onboarding initiatives for operations-related responsibilities.
  
  

What You Should Have

• 7+ years of experience in business operations, procurement, or marketing operations, preferably in an agency or entertainment marketing environment.
• Demonstrated experience with MSA negotiation, pricing development, and financial tracking for client-facing engagements.
• Strong understanding of procurement practices and operational reporting, particularly in regulated industries like beverage alcohol or CPG.
• Exceptional project management and organizational skills; ability to manage multiple priorities in a fast-paced environment.
• Experience conducting or supporting operational audits, process assessments, and business reviews.
• Strong relationship-building skills, with the ability to communicate effectively across internal teams and client stakeholders.
• Proven ability to bring structure, discipline, and efficiency to complex business operations.
  
  

Pay Range: $95,000.00-$150,000.00

This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.

Real Chemistry is proud to be Great Place to Work certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here .

Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.

Real Chemistry offers a comprehensive benefit program and perks, including options for medical, dental, and vision plans, a generous 401k match, and flexible PTO. Other perks include student loan debt contributions, mental wellness coaching and support, and access to more than 13,000 online classes with LinkedIn Learning. Additional benefits for those just starting or continuing with their family building journey include access to enhanced fertility support, Bright Horizons family support programs, as well as expanded paid leave for new parents including personalized coaching support through Your 4th Trimester . Learn more about our great benefits and perks at: www.realchemistrybenefits.com

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.

• Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here .

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Advertising Services

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