Director, Business Operations

hims & hers; San Francisco (CA); Remote; USD 90,000 - 150,000; Full time

Job summary

Join a forward-thinking health and wellness platform as a leader in business operations. In this pivotal role, you will inspire and manage a dynamic team focused on enhancing customer experiences through innovative operational strategies. Collaborating across functions, you will tackle complex challenges, drive efficiency, and foster a culture of excellence and growth. This is an exciting opportunity to make a significant impact in a rapidly evolving industry while working in a fully remote environment that values diversity and inclusion.

Benefits

Unlimited PTO

Comprehensive health benefits

Employee Stock Purchase Program

401k with employer matching

Offsite team retreats

Qualifications

• 12+ years in management consulting or growth startups, preferably in a GM role.
• 5+ years of experience managing high-performing teams.

Responsibilities

• Lead and scale the business operations team to improve customer experience.
• Collaborate with various departments to develop innovative care models.

Skills

Leadership

Analytical Skills

Cross-functional Collaboration

Strategic Thinking

Communication Skills

Education

Bachelor's degree in Business or related field

Job description

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com.

About the Role:

We are looking for an experienced leader to scale the team that supports business operations for the Hims & Hers platform - a key pillar of the Hims & Hers growth strategy. Reporting to the Senior Director of Strategy & Operations, you will lead, grow, and inspire a team tasked with delivering key operational initiatives that improve the customer experience. Your team will determine and uncover opportunities for improvement, and then develop effective and scalable operational processes to ensure a world-class experience for both customers & providers. This role is highly collaborative and cross-functional; you will team with Product, Growth, Legal, Medical leadership, and others to provide strategy, vision, and direction for the business operations function at Hims & Hers.

You Will:

• Own complex problems: Build out and creatively scale the business operations team, leading day-to-day oversight and execution on both existing processes and driving initiatives to improve compliance, increase efficiencies, and deliver a seamless experience to customers.

• Collaborate closely with Medical Affairs, Legal, Product, Marketing, and Analytics to ensure that we continue developing innovative care models that deliver the highest quality clinical, patient-friendly care.

• Challenge status quo: Initiate and debate key strategic topics and opportunities from your team’s work, and drive bold high-impact decisions.

• Build for scale: identify, codify, and implement data-driven decision-making across each part of your team. Set clear goals for a growing team.

• Lead the organization by proactively identifying growth & optimization opportunities; collaborating cross functionally to structure, measure, execute, and scale; and driving adoption and knowledge at all levels of the organization.

• Build and lead a high performing, diverse, responsive team and maintain a culture of excellence, growth, and fun.

You Have:

• 12+ years of combined management consulting and growth startup experience, preferably in a GM or P&L management role at a high-growth DTC company or consumer marketplace.

• 5+ years of experience hiring, managing, and developing high performing cross-functional teams.

• Success in a highly strategic, analytical, and operations role within a rapidly growing company: balancing quantitative and qualitative inputs for rapid, accurate decision-making.

• Results and growth oriented: Strong track record of ownership, of both setting clear goals and delivering on results.

• Strong leadership capabilities and ability to initiate and maintain cross-functional relationships.

• Prefer to thrive and adapt in a fast-paced, high-growth and rapidly changing environment.

• Ability to work in a highly collaborative environment, multi-task and participate in team-based planning processes.

• A desire and track record of doing all of the above in a fully remote environment – ownership, accountability, humility, and humor a must.

• Superb written and verbal communication skills; experience presenting to senior, cross-functional, technical and non-technical stakeholders in easily understood formats.

Preferred Qualifications:

• Bachelors' degree in Business, Operations, Technology or related field, or equivalent work experience.

• Leadership experience in rapidly scaling consumer tech and/or digital health companies.

Our Benefits:

• Competitive salary & equity compensation for full-time roles.

• Unlimited PTO, company holidays, and quarterly mental health days.

• Comprehensive health benefits including medical, dental & vision, and parental leave.

• Employee Stock Purchase Program (ESPP).

• Employee discounts on hims & hers & Apostrophe online products.

• 401k benefits with employer matching contribution.

• Offsite team retreats.

#LI-Remote

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [e-mail] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability.