Director - Business Consulting & Digital Transformation

Customertimes; United States; On-site; USD 130,000 - 180,000; Full time

Job summary

A leading digital consulting firm is seeking a Director of Business Consulting & Digital Transformation to lead client-facing transformation initiatives. This role requires 10+ years of experience in consulting and direct ownership of ERP transformations. Candidates should have strong skills in enterprise capability mapping and organizational change management. The position involves working closely with C-suite executives and shaping holistic solutions across technology platforms like Salesforce and SAP. This role is full-time based in the United States.

Qualifications

• 10+ years of client-facing consulting, digital transformation leadership, and business operations leadership.
• Direct ownership of ERP transformations (SAP / Oracle).
• Proven experience with PIM, MDM, Enterprise Data Warehousing & modern cloud data platforms.

Responsibilities

• Shape and solution enterprise transformation programs in presales.
• Lead enterprise transformation programs through execution and value realization.
• Serve as a senior advisory leader across the full lifecycle of transformation.

Skills

Enterprise business capability mapping

Salesforce & ERP ecosystem strategy

Multi-system integration leadership

Data governance & information architecture

AI-enabled business optimization

Organizational Change Management (OCM)

Enterprise presales solutioning & program shaping

Education

MBA, MS in Enterprise Architecture, Digital Transformation

Tools

Salesforce ecosystem

ERP platforms (e.g., SAP, Oracle, NetSuite)

Modern cloud data platforms (e.g., Snowflake, Databricks)

APIs, middleware, iPaaS

AI, automation, and advanced analytics

Job description

Director - Business Consulting & Digital Transformation

Customertimes is seeking a Director of Business Consulting & Digital Transformation to serve as a client-facing transformation executive embedded across both presales and enterprise delivery programs.

This role is hired specifically to:

• Shape and solution enterprise transformation programs in presales, and
• Then lead those same programs through execution, adoption, and value realization

This is not an internal operations role. This individual will operate as a senior advisory leader across the full lifecycle of transformation, working directly with executive stakeholders to align business strategy, Salesforce, ERP platforms (SAP/Oracle), enterprise data platforms, AI, and organizational change into a unified, executable transformation roadmap. This role is ideal for leaders who have held hybrid business + technology transformation roles prior and who bring hands‑on experience shaping and delivering large‑scale enterprise transformation programs.

1. Strategic Presales, Enterprise Solutioning & Program Shaping

This role carries formal responsibility for enterprise presales strategy and solution shaping, not just delivery.

• Serve as a senior solution authority in presales for enterprise transformation programs
• Partner with: Sales Leadership, Executive Sponsors, Practice & Delivery Leadership
• Lead or co‑lead: Enterprise discovery engagements, Business diagnostics and current‑state assessments, Executive transformation visioning workshops
• Translate client business challenges into holistic solution architectures spanning: Salesforce, ERP (SAP, Oracle, NetSuite), Data platforms & AI, Integration architecture, Organizational Change Management (OCM)
• Shape: Multi‑workstream transformation programs (business, technology, data, change), Scope boundaries, sequencing, and dependency models, Enterprise governance and operating models
• Lead development of: Executive‑level proposals, Business cases and ROI frameworks, High‑level delivery roadmaps, Program operating models
• Act as the primary executive credibility layer during sales cycles, ensuring: Realistic scope, Executable delivery strategy, Clear value realization, Organizational feasibility
• Support: Large RFP responses, Executive pitch presentations, Due diligence for complex enterprise programs
• Ensure seamless presales‑to‑delivery handoff with full strategic continuity

2. Enterprise Strategy & Business Transformation (Delivery)

• Embed within enterprise client programs as the business strategy and operating model transformation lead
• Partner with C‑suite and senior business leaders to: Identify and solution for business challenges, Define transformation vision, success metrics, and value case
• Lead: Enterprise business capability mapping, Value‑stream design, Future‑state operating model definition
• Identify systemic processes, data, adoption, and execution risks early
• Translate business objectives into technology‑enabled transformation strategies
• Serve as executive advisor across: Salesforce (Sales, Service, Experience, Data Cloud, Industry Clouds), ERP platforms (e.g., SAP, Oracle, NetSuite), PIM, MDM, Enterprise Data Warehousing & modern cloud data platforms (e.g., Snowflake, Databricks), AI, automation, and analytics ecosystems
• Lead multi‑system enterprise integration strategy
• Ensure: Cross‑platform process orchestration, Master data alignment, Enterprise data governance
• Drive modernization across legacy and cloud‑based platforms

4. Organizational Change Management (OCM) & Adoption Leadership

• Act as the primary OCM leader across transformation programs
• Lead: Change impact assessments, Stakeholder alignment strategies, Role and process redesign, Training and enablement strategies
• Partner with client HR, Operations, IT, Sales, Finance, and Field organizations
• Ensure high adoption, business readiness, and post‑go‑live success

5. Client Executive Advisory & Program Leadership

• Serve as a trusted executive advisor
• Lead: Executive strategy workshops, Business transformation assessments, Enterprise optimization roadmaps
• Support: Executive steering committees, Program governance forums
• Ensure outcomes are measured in business KPIs, not just system delivery

6. Delivery Governance & Risk Leadership

• Align: Business strategy, Technology architecture, Data strategy, Organizational change
• Proactively identify execution risk, adoption risk, and value leakage

Required Qualifications

Experience

• 10+ years of client‑facing consulting, digital transformation leadership, and business operations leadership
• Direct ownership of ERP transformations (SAP / Oracle)
• Proven experience with PIM, MDM, Enterprise Data Warehousing & modern cloud data platforms (e.g., Snowflake, Databricks), AI‑enabled analytics and automation

Core Competencies

• Enterprise business capability mapping
• Salesforce & ERP ecosystem strategy
• Multi‑system integration leadership
• Data governance & information architecture
• AI‑enabled business optimization
• Organizational Change Management (OCM)
• Enterprise presales solutioning & program shaping

Technical & Platform Knowledge

• Salesforce ecosystem (Sales, Service, Marketing, Experience, Data Cloud, Industry Clouds)
• ERP platforms (e.g., SAP, Oracle, NetSuite)
• Modern cloud data platforms (e.g., Snowflake, Databricks)
• PIM & MDM platforms
• APIs, middleware, iPaaS
• AI, automation, and advanced analytics

Hands‑on, client‑delivered, multi‑system implementation experience is required. This is not a purely advisory role.

Leadership Profile

• Executive presence with C‑suite credibility
• Strong business‑to‑technology translation skills
• Proactive problem identifier and risk anticipator
• Comfortable operating in ambiguity and complexity
• Outcome‑driven, not tool‑driven
• Trusted advisor mindset across presales and delivery

Education

• MBA, MS in Enterprise Architecture, Digital Transformation, or related field preferred

Seniority level

• Director

Employment type

• Full‑time

Job function

• Consulting, Management, and Information Technology

Industries

>IT Services and IT Consulting