Director, Business Analysis & Solutions Consulting (Nonprofit)

United Way; Detroit (MI); Hybrid; USD 108,000 - 132,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

403(b) retirement plan

Short‑term disability

Long‑term disability

AD&D coverage

Pet insurance

DoorDash discount

20 days paid time off

12 paid holidays

Floating holiday

Job summary

United Way for southeastern Michigan (UWSEM) is seeking a Director, Business Analysis & Solutions Consulting to lead a high‑performing team of analysts and solution consultants. You will partner with business leaders to identify opportunities, define capabilities, and translate organizational needs into effective technology and operational solutions.

The role bridges Information Services and Community Impact units, guiding standards, prioritizing requirements, and delivering executive‑ready

Qualifications

• Strong consultative skills to partner with business leaders and translate needs into actionable solutions.
• Experience guiding requirements elicitation, analysis, validation, and prioritization across complex initiatives.
• Demonstrated ability to lead cross‑functional workshops and executive discussions.
• Knowledge of business analysis methodologies, process improvement, and change management.

Responsibilities

• Lead a team of Analysts and Solution Consultants to deliver value for UWSEM.
• Partner with business leaders to identify opportunities and translate needs into technology and operational solutions.
• Develop standards, methodologies, and best practices for business analysis and solution evaluation.
• Coach and develop analysts while fostering collaboration and accountability.
• Ensure projects align with organizational goals and drive measurable impact.

Skills

Consultative skills

Leadership

Strategic thinking

Stakeholder management

Communication

Education

Bachelor's degree in Information Systems or related field

Job description

Every day, United Way for southeastern Michigan (UWSEM) works alongside community partners, donors, and nonprofits to create measurable, lasting change across southeastern Michigan. By investing in programs that support education, economic stability, and health, UWSEM helps ensure individuals and families have the resources they need not just to get by, but to thrive. Our work is grounded in collaboration, accountability, and a deep commitment to the communities we serve.

This full‑time position offers a salary of $120,000, along with a comprehensive benefits package that includes major medical, dental, and vision coverage, a 403(b) retirement plan, short‑and long‑term disability, AD&D coverage, ASPCA pet insurance, a DoorDash discount, 20 days of paid time off per year, 12 paid holidays, and one floating holiday.

The Director, Business Analysis & Solutions Consulting leads a team of Analysts and Solution Consultants responsible for partnering with business leaders to identify opportunities, improve processes, define business capabilities, and translate organizational needs into effective technology and operational solutions.

This position serves as a strategic bridge between Information Services and Community Impact business units, fostering strong partnerships through consultative engagement, business analysis, process improvement, requirements management, and solution advisory services. The Manager ensures business needs are clearly understood, documented, prioritized, and aligned with organizational goals before technology or service investments are made.

The role guides standards, methodologies, and best practices for business process analysis, requirements gathering, and solution evaluation while developing a high‑performing team that delivers measurable business value.

Team coaching & development will also be an integral part of this role. W

Qualifications

Nonprofit experience required

• Strong consultative skills with the ability to build trusted relationships with business leaders, understand organizational needs, and translate goals into actionable solutions.
• Demonstrated ability to lead requirements elicitation, analysis, validation, prioritization, documentation, and traceability across complex initiatives.
• Experience facilitating discovery sessions, workshops, stakeholder interviews, and decision-making discussions with diverse audiences.
• Ability to analyze current‑state business processes, identify gaps, risks, inefficiencies, and improvement opportunities, and define practical future‑state recommendations.
• Working knowledge of solution design, software development lifecycle practices, business capability planning, and technology‑enabled process improvement.
• Ability to evaluate solution options, support business case development, and partner with technical teams to ensure proposed solutions align with business requirements.
• Excellent written, verbal, and visual communication skills, including the ability to prepare clear documentation, process flows, recommendations, and executive‑ready summaries.
• Strong project coordination, prioritization, and time management skills with the ability to manage multiple initiatives and meet deadlines.
• Ability to lead, coach, and develop analysts or consultants while fostering collaboration, accountability, inclusion, and continuous improvement.
• Ability to collaborate effectively with a diverse group of people while demonstrating cultural awareness, emotional intelligence, and customer focus.
• Understanding of data, reporting, database concepts, and information systems sufficient to support business analysis and solution discussions.

Education & Experience Requirements

• Bachelor's degree in Information Systems, Business Administration, Public Administration, Organizational Development, or a related field required; equivalent combination of education and relevant experience may be considered.
• Seven (7) or more years of progressively responsible experience in business analysis, business consulting, process improvement, project leadership, solution advisory, or related disciplines.
• Three (3) or more years of supervisory, management, or team leadership experience, including coaching, performance management, and workload prioritization.
• Demonstrated experience leading requirements gathering, business process analysis, capability assessment, solution design, and documentation activities across complex initiatives.
• Experience facilitating executive, cross‑functional, and stakeholder discussions to clarify needs, evaluate options, resolve ambiguity, and support decision‑making.
• Experience partnering with technical teams, project managers, vendors, and business stakeholders to evaluate, implement, or improve technology‑enabled business solutions.
• Experience developing business cases, recommendations, process maps, requirements documentation, roadmaps, or other executive‑ready deliverables preferred.
• Working knowledge of business analysis methodologies, process improvement practices, solution lifecycle concepts, data/reporting concepts, and change management principles.
• Experience working in a nonprofit, mission‑driven, public sector, or community‑serving organization preferred.

Work Environment & Schedule

Remote hybrid work schedule in office environment.