Director, Partner & Volunteer Engagement

ADP, Inc.; Washington (District of Columbia); Hybrid; USD 89,000 - 97,000; Full time

Benefits offered by this job

Competitive compensation

Hybrid work schedule

Great work environment

Job summary

United Way of the National Capital Area (United Way NCA) is seeking a dynamic Director, Partner and Volunteer Engagement to lead our partner and volunteer engagement initiatives. You will report to the VP of Community Impact & Engagement and oversee nonprofit partner eligibility, workplace campaigns, and capacity-building efforts.

You will manage a team, align activities with the Strategic Plan, and foster collaboration across departments to drive measurable community impact and partnerships

Qualifications

• Bachelor's degree required.
• Master’s degree preferred.
• Minimum 5 years in nonprofit, community engagement, or related field.

Responsibilities

• Lead partner and volunteer engagement initiatives, aligning with strategic plan.
• Oversee nonprofit partner eligibility, workplace campaigns, and capacity building.
• Coach and develop the Partner and Volunteer Engagement team; drive performance metrics.
• Collaborate across departments to deliver measurable community impact.

Education

Bachelor's degree

Master’s degree preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Washington, DC, US

Salary Range: $89,000.00 To $97,000.00 Annually

LOCATION

1015 15th Street, NW Suite 1200, Washington, DC

REPORTS TO

VP, Community Impact & Engagement

WORK SCHEDULE

Hybrid (3 days/week in-office)

COMPENSATION & BENEFITS

United Way NCA offers competitive compensation and benefits including substantial paid leave, healthcare benefits, a matching retirement plan, and a great work environment.

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United Way NCA Mission

United Way of the National Capital Area is committed to the health, education and economic opportunity of every person in our community, regardless of race, gender, income, and ability. We are uniquely positioned at the intersection of the public, private, philanthropic, and nonprofit sectors and the only organization that can mobilize the best resources and people to lead collective impact for our community. Through our programmatic focus, we are transforming our region and changing the story for thousands of people in a meaningful way.

Who We Serve

The ALICE (Asset Limited, Income Constrained, Employed) population represents more than 700,000 low- and moderate-income households in our region that earn more than the Federal Poverty Level but less than the basic cost of living for the county/state in which they live. United Way NCA’s ALICE Lives Hereinitiative addresses the issues of inequity in our systems for employment, education, health and food access, financial security, and opportunities for all to grow to the best of their abilities.

Equity

Equity is essential to our mission and is infused into all our business operations, hiring practices and community impact initiatives.

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LOCATION

1015 15th Street, NW Suite 1200, Washington, DC

8614 Westwood Center Drive, Suite 300, Vienna, VA

REPORTS TO

VP, Community Impact & Engagement

WORK SCHEDULE

Hybrid (3 days/week in-office)

Occasional Evenings/Weekends Required

COMPENSATION & BENEFITS

United Way NCA offers competitive compensation and benefits including substantial paid leave, healthcare benefits, a matching retirement plan, and a great work environment.

Page Break

United Way NCA Mission

United Way of the National Capital Area is committed to the health, education and economic opportunity of every person in our community, regardless of race, gender, income, and ability. We are uniquely positioned at the intersection of the public, private, philanthropic, and nonprofit sectors and the only organization that can mobilize the best resources and people to lead collective impact for our community. Through our programmatic focus, we are transforming our region and changing the story for thousands of people in a meaningful way.

Who We Serve

The ALICE (Asset Limited, Income Constrained, Employed) population represents more than 700,000 low- and moderate-income households in our region that earn more than the Federal Poverty Level but less than the basic cost of living for the county/state in which they live. United Way NCA’s ALICE Lives Hereinitiative addresses the issues of inequity in our systems for employment, education, health and food access, financial security, and opportunities for all to grow to the best of their abilities.

Equity

Equity is essential to our mission and is infused into all our business operations, hiring practices and community impact initiatives.

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Position Description

United Way of the National Capital Area (United Way NCA) is seeking a dynamic, entrepreneurial individual to join Community Impact’s leadership team in the evolution and implementation of United Way NCA’s partner, volunteer engagement, and nonprofit capacity building.

Reporting to the Vice President of Community Impact & Engagement, the Director, Partner and Volunteer Engagement (Director) will provide strategic and operational leadership for partner and volunteer engagement initiatives, including oversight of the nonprofit partner engagement and eligibility process, eligibility and compliance process for inclusion in United Way NCA federated and managed workplace giving campaigns , volunteer engagement strategy and experiences, nonprofit capacity building, technical assistance, and community partnership development.

The Director will work closely with Community Impact leadership and staff to align partner and volunteer engagement opportunities with United Way NCA's Strategic Plan, Community Impact and Resource Development priorities, and municipal/regional strategies. The Director will lead a team and collaborate across departments to create meaningful pathways for nonprofits, volunteers, corporations, government agencies, and community members to contribute their time, expertise, resources, and relationships toward measurable community impact.

Key Responsibilities and Essential Job Functions

• Maintain and Strengthen the United Way NCA Nonprofit Network
  • Provide leadership in developing and strengthening partnerships with nonprofit organizations, communities, and other community stakeholders.
  • Maintain strong relationships with nonprofit network partners Develop meaningful engagement opportunities for nonprofit partners that strengthen relationships, foster collaboration, build organizational capacity, and advance best practices.
  • Develop and oversee the tiered nonprofit membership model to provide differentiated opportunities for engagement, technical assistance, capacity building, collaboration, and access to resources.
  • Cultivate opportunities for nonprofit organizations to partner with United Way NCA on programs, initiatives, volunteer opportunities, grant opportunities, and other community impact efforts.
  • Leverage financial and non-financial resources to strengthen community impact, including supporting fundraising efforts and identifying alternative opportunities for partnership and resource development.
• B) Volunteer Engagement Strategy & Experience
  • Develop, implement, and continuously refine a comprehensive volunteer engagement strategy aligned with United Way NCA's Community Impact and Resource Development priorities and organizational strategy.
  • Create meaningful volunteer pathways that connect individuals, groups, corporations, and community leaders with opportunities to contribute their time, skills, expertise, and resources to community priorities.
  • Work closely with Community Impact staff and nonprofit partners to identify opportunities where volunteers can meaningfully contribute to program goals and community outcomes.
  • Establish standards and best practices for volunteer engagement, including recruitment, onboarding, orientation, training, communication, recognition, retention, and evaluation.
  • Collaborate with Resource Development to strengthen corporate volunteer engagement as a component of broader partner stewardship and engagement strategies.
  • Monitor and report on volunteer engagement metrics, including recruitment, participation, retention, satisfaction, skills utilization, partner satisfaction, and community impact.
  • Assess volunteer experience and use feedback and data to improve volunteer programs and engagement strategies.
• C) Partner Engagement Eligibility Process & Workplace Employee Giving Campaigns
  • Direct the development, implementation and continuous improvement of guidelines and criteria to support effective nonprofit participation in United Way NCA's partner engagement and workplace campaign opportunities.
  • Provide strategic oversight of the annual nonprofit application approval and denial review process for nonprofit applications.
  • Lead cross-functional efforts to strengthen and enhance the online partner application systems and the partner and volunteer databases.
  • Conduct targeted meetings, trainings and engagement activities related to the Combined Federal Campaign (CFC) or other employee giving campaigns.
  • Provide organizational leadership and guidance on CFC requirements, policies, and processes.
  • Establish performance measures and an accountability system for partner eligibility and engagement data to identify trends, opportunities, and areas for improvement.
• D) Nonprofit Capacity Building, Technical Assistance and Training
  • Lead the development and implementation of United Way NCA's nonprofit capacity‑building strategy.
  • Assess nonprofit partner needs and develop or coordinate technical assistance, training, learning opportunities, and resources that respond to identified needs.
  • Build opportunities for nonprofit organizations to share knowledge, expertise, resources, and best practices with one another.
  • Oversee the development of tools, resources, workshops, training, and other opportunities that strengthen nonprofit organizational effectiveness.
  • Evaluate capacity‑building activities and use participant and partner feedback to continuously improve offerings.
• E) Alignment with Community Impact & Strategic Priorities
  • Work closely with the Vice President and Community Impact leaders to align partner and volunteer engagement strategies with Community Impact priorities, the Community Commitment, and the Strategic Plan.
  • Translate Community Impact priorities into meaningful engagement opportunities for nonprofits, volunteers, corporations, and community stakeholders.
  • Provide thought leadership on the evolution of partner and volunteer engagement as a strategic asset for United Way NCA's community impact work.
  • Support Regional Councils and other community-facing structures in communicating and advancing Community Impact priorities.
• F) Team Leadership, Cross-Functional Collaboration & Performance
  • Manage, supervise, coach, and develop assigned staff.
  • Establish clear goals, expectations, workplans, and performance measures for the Partner and Volunteer Engagement team.
  • Foster a culture of collaboration, accountability, innovation, service, and continuous improvement.
  • Facilitate communication and coordinated efforts among Community Impact, Resource Development, Marketing and Communications, Finance, and other internal departments.
  • Produce reports and recommendations for the Vice President regarding partner engagement, volunteer engagement, nonprofit capacity building, and emerging opportunities.
  • Manage assigned budgets and resources effectively and in alignment with organizational priorities.

Requirements

E Education, Background & Experience

• Bachelor's degree required; master’s degree preferred.
• Minimum of 5 years of experience in nonprofit, community engagement, volunteer engagement, partnership development, program management, or a related field.
• Demonstrated experience building and managing relationships with nonprofit, corporate, government, philanthropic, and community partners.
• Experience designing meaningful volunteer experiences and engagement opportunities.
• Experience managing and developing staff and/or teams.
• Demonstrated success planning and directing complex, multi-stakeholder initiatives within budget and with measurable results.
• Experience with nonprofit capacity building, technical assistance, training, or organizational development preferred.
• Experience using data and performance measures to evaluate programs, partnerships, and engagement strategies.
• Strong project management, analytical, critical thinking, and problem-solving skills.
• Excellent written, verbal, interpersonal, and presentation skills.
• Ability to work effectively with diverse stakeholders and across organizational functions.

Qualifications Preferred

• Knowledge of, and experience with, the nonprofit and community landscape in the United Way NCA’s 18-jurisdiction footprint preferred.
• Demonstrated results in strategic planning and the ability to manage multiple projects strongly preferred.
• Familiarity with United Way NCA’s collective impact frameworks, and place-based initiatives.
• Experience working within a collective impact or cross-sector collaboration model preferred.
• Background in program management and fundraising for youth opportunity, healthy community, and financial security programming

Competencies and Personal Attributes

Mission focused – the ability to create real social change that leads to better lives and healthier communities.

Relationship oriented –an understanding that people come before process and is astute in cultivating and managing relationships toward a common goal.

Results driven – dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations.

Brand steward – a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

Strategic relationship building – develops and maintains strategic relationships that generate the resources necessary to support United Way's mission.

Effective & engaging communicator – an effective and passionate communicator, articulating United Way NCA's message in a way that inspires others to act in service to the organization and the community.

Embracing and managing change – champions and facilitates change to ensure long-term community sustainability. He/she adapts successfully to changing needs while maintaining positive relationships with all constituents, internal and external.

Entrepreneurial and innovative – creatively seeks new opportunities to generate revenue and other resources that add greater value to the organization and the community.

outcomes and improving the quality of life for individuals, families, and communities throughout the National Capital Area.

Strategic & Systems Thinking – Understands how individual programs, investments, partnerships, and organizational priorities connect to broader community outcomes.

Program Leadership & Execution – Translates strategy into well-designed programs and disciplined implementation plans and ensures work moves from concept to execution.

Grants & Investment Management – Demonstrates strong knowledge of grantmaking, grants administration, compliance, performance monitoring, and stewardship of community investments.

Operational Excellence – Creates systems, processes, and structures that enable teams to execute effectively, manage resources responsibly, and deliver high-quality work.

Data & Results Orientation – Uses data, evaluation, evidence,