Director, Business Analysis

Fidelity Investments; Durham (NC); On-site; USD 140,000 - 190,000; Full time

Job summary

Fidelity Investments in Durham, NC, seeks a Director, Business Analyst to lead a team delivering capability analysis, requirements, and platform enablement for digital capabilities. You will partner across product, technology, architecture, and business to align roadmaps with customer needs and enterprise objectives.

You will coach and grow associates, drive delivery excellence, and promote best practices in business analysis while translating business needs into scalable capabilities driving

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 10+ years overall experience with 5+ years in BA or related disciplines.
• 3+ years of people leadership experience.
• Experience leading teams in capability analysis, requirements definition, and platform enablement.
• Strong understanding of digital platforms, APIs, and RESTful concepts.
• Experience partnering with product, technology, architecture, and delivery teams.
• Proven ability to influence decision-making and align stakeholders.
• Strong relationship-building and cross-silo collaboration.
• Experience leveraging GenAI/Agentic AI to improve associate and customer experiences.
• Data-driven with customer insights and metrics.
• Able to communicate complex concepts to technical and non-technical audiences.
• Experience developing associates and building high-performing teams.
• Ability to manage competing priorities while focusing on strategic goals.

Responsibilities

• Lead a team of analysts responsible for capability analysis, requirements definition, feature planning, and platform enablement.
• Partner with product, technology, architecture, and business to ensure alignment with objectives.
• Define roadmaps, evaluate capability opportunities, and guide capability strategy.
• Resolve cross-team dependencies and support strategic initiatives.
• Promote business analysis best practices across supported organizations.
• Develop associates and foster growth while maintaining delivery excellence.

Skills

10+ years experience

5+ years BA

People leadership

Team leadership

RESTful APIs

Digital platforms

API concepts

Stakeholder collaboration

Influencing

Relationship building

GenAI / Agentic AI

Data analysis

Communication

People development

Prioritization

Education

Bachelor's degree

Advanced degree preferred

Job description

Director, Business Analyst

Note: Fidelity is not providing immigration sponsorship for this position

The Role

The Director, Business Analyst Leader, will lead a team of business analysts responsible for business capability analysis, requirements definition, feature planning, and platform enablement supporting Digital Business Capabilities and FT Frameworks. The team partners across product, technology, architecture, and business organizations to ensure alignment with customer needs, business priorities, and enterprise objectives.

Job Description

Director, Business Analyst

Note: Fidelity is not providing immigration sponsorship for this position

The Role

The director will manage a team of analysts who serve as subject matter experts on capabilities, APIs, customer experience, and business processes. They will provide leadership, guidance, and coaching to help associates grow their analytical, technical, and consulting skills while ensuring consistent execution and delivery excellence across the team. The director is a trusted partner to product, technology, and delivery leaders, helping define roadmaps, evaluate capability opportunities, guide capability strategy, resolve cross-team dependencies, support strategic initiatives, and promote business analysis best practices across supported organizations. The role combines people leadership with deep business analysis and capability expertise, enabling teams to translate business needs into scalable capabilities that drive customer, business, and enterprise value.

The Expertise And Skills You Bring

• Bachelor's degree required; advanced degree preferred
• 10 plus years of professional experience with 5 plus years in business analysis, systems analysis, product analysis, technology consulting, or related disciplines
• 3 plus years of people leadership experience, including coaching, performance management, and talent development
• Experience leading teams responsible for business capability analysis, requirements definition, and platform enablement initiatives
• Strong understanding of digital platforms, APIs, and service-based architectures, including RESTful API concepts.
• Experience partnering with product, technology, architecture, and delivery organizations to drive strategic business outcomes.
• Proven ability to influence decision-making and build alignment across multiple stakeholder groups
• Strong relationship-building skills with a demonstrated ability to break down organizational silos and foster collaboration
• Experience leveraging GenAI and Agentic AI capabilities in daily work and fostering a culture of experimentation and continuous improvement by identifying opportunities to enhance associate experiences, customer experiences, and business outcomes.
• Experience using customer insights, business metrics, and data analysis to guide recommendations and prioritization.
• Ability to communicate complex business and technical concepts to both technical and non-technical audiences
• Experience developing associates, creating growth opportunities, and building high-performing teams.
• Demonstrated ability to manage competing priorities across multiple initiatives while maintaining focus on strategic objectives

The Team

The business analysis team is part of Brokerage Delivery Enablement within Brokerage Technology. The team is responsible for enabling and maximizing the delivery of technology and business capabilities that support customer and associate experiences across Brokerage and additional Fidelity businesses. The team serves as the bridge between business strategy, customer needs, and execution, providing the analysis, capability planning, and requirements expertise needed to deliver scalable digital solutions. By partnering closely with product, technology, and architecture teams, the business analysis team helps ensure work is aligned, reusable, and positioned to support Fidelity's evolving business and customer needs.

Fidelity's Onsite Working Model

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications

Category:

Business Analysis

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.