Director, Auxiliary Services

Truckee Meadows Community College; United States; On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

TIAA retirement plan

TMCC benefits package

Free parking on all TMCC campus

Job summary

Truckee Meadows Community College seeks a Director of Auxiliary Services to oversee book­store operations, food services, mail, procurement, asset management, and fleet. You will set goals, drive financial sustainability, and ensure high customer service while aligning with TMCC's mission.

The role requires advanced degrees with supervisory experience, strong leadership, and ability to manage diverse programs across campus.

Qualifications

• Master's degree from an accredited institution in business management, business administration, or a related field with three years of relevant professional experience.
• Bachelor’s degree from an accredited institution in business management, business administration, or a related field with five years of relevant professional experience.
• Associate degree in a related field with seven years of substantial progressively responsible experience in business management or a closely related field; two years in supervisory/management capacity.
• Demonstrated knowledge of auxiliary services or comparable multi-function operations; leadership and financial analysis; and strong communication skills.

Responsibilities

• Operational Leadership: Direct day-to-day Auxiliary Services operations; set and refine goals, service standards, and procedures; assess program effectiveness; identify growth, efficiency, and self-sufficiency opportunities.
• Leadership, Supervision, and Staff Development: Hire, train, supervise, evaluate, and mentor staff; promote collaboration and service excellence; manage performance.
• Financial Management and Budget Oversight: Lead budgeting; monitor budgets; perform financial analyses; ensure internal controls and close processes.
• Capital Planning, Asset Management, Procurement, and Materials Management: Develop capital planning; oversee assets, procurement, and related controls; assess equipment needs.
• Vendor, Contractor, and Supplier Management: Oversee vendor relations; participate in contracts; monitor performance and compliance.
• Workday, Policy, Compliance, and Internal Controls: Manage requisitions, invoices, and personnel actions; ensure compliance and policy updates.
• Service-Area Leadership Food Services and Concessions: Lead multi-site food operations; ensure health, safety, and sustainability standards; track performance and costs.
• Bookstore oversight: Monitor bookstore operations; coordinate communications; address service or compliance concerns.
• Mail, Receiving, Transportation, and Fleet: Manage mail, fleet, routes, and transportation programs; ensure efficient delivery.
• Communications and Campus Engagement: Serve as primary content provider for Auxiliary Services pages; engage campus stakeholders.
• Sustainability and Environmental Stewardship: Promote waste reduction, energy conservation, sustainable purchasing, and certifications.

Education

Master's degree in business management or related field

Bachelor's degree in business management or related field

Associate degree with supervisory experience

Job description

Thank you for your interest in Truckee Meadows Community College.

Job Description

The Director of Auxiliary Services serves as the departmental administrator for a diverse portfolio of campus services and is accountable for efficient operations, strategic development, financial sustainability, customer service, vendor performance, asset and materials management, and personnel administration. The Director establishes goals and performance measures, evaluates results, adjusts operating strategies, and ensures services support TMCC’s mission, strategic goals, and service expectations.

Scope of Responsibility

Bookstore operations, including vendor-operated services; Café Food Services, Coffee Bar, Food Truck vendors, Concessions, and Vending Services. Mail Services; Procurement and Receiving; Fixed Asset Inventory; and Print Services. Vehicle Fleet Services and DMV reporting; transportation and shuttle services; and other self-supporting Auxiliary Services programs.

Key Responsibilities

• Operational Leadership: Direct day-to-day Auxiliary Services operations; establish and refine goals, service standards, performance measures, and operating procedures; assess program effectiveness; resolve routine operational and customer-service issues; and identify opportunities for growth, efficiency, improved service, and greater financial self-sufficiency.
• Leadership, Supervision, and Staff Development: Hire, train, develop, support, supervise, and evaluate assigned employees; mentor subordinate managers and supervisors; promote collaboration, accountability, professionalism, inclusion, service excellence, succession planning, and continuous improvement; and ensure timely completion of performance-management and human-capital responsibilities.
• Financial Management and Budget Oversight: Lead budgeting and capital planning; administer program accounts; monitor and adjust budgets in response to revenue, expenses, personnel, and operational needs; develop forecasts and financial analyses; review reconciliations and correct discrepancies; maintain internal controls and segregation of duties; support fiscal year-end close; and promote financial sustainability and profitability where applicable.
• Capital Planning, Asset Management, Procurement, and Materials Management: Develop capital recommendations; coordinate capital planning with the Associate Vice President; oversee fixed assets, materials management, procurement, receiving, and related controls; evaluate equipment and infrastructure needs using safety, service, ROI, lifecycle, and institutional-priority considerations.
• Vendor, Contractor, and Supplier Management: Oversee vendor and contractor relationships; participate in solicitation, evaluation, negotiation, implementation, and administration of contracts and agreements; monitor contractual compliance and service performance; and advise senior management on significant vendor, negotiation, and performance matters.
• Workday, Policy, Compliance, and Internal Controls: Perform assigned departmental approvals and transactions, including requisitions, PCard transactions, supplier invoices, independent contractor requests, time-off, recruitment and personnel actions, evaluations, financial reporting, budgeting, and forecasting. Implement and revise departmental policies, procedures, service standards, controls, and training; ensure compliance with applicable laws, NSHE/TMCC requirements, and contractual obligations.
• Service‑Area Leadership Food Services and Concessions: Lead Café Food Services, multi‑site food operations, Coffee Bar, Food Truck vendors, Concessions, and related services. Ensure compliance with health, safety, contractual, financial, sustainability, and customer‑service requirements; monitor performance and financial results; and advance sustainable dining practices and certifications.
• Bookstore: Provide institutional oversight of Bookstore operations, including vendor‑operated services. Monitor contractual, financial, operational, and customer‑service performance; support bookstore initiatives and communications; coordinate campus‑facing information; and address service or compliance concerns in collaboration with appropriate stakeholders.
• Mail, Receiving, Transportation, and Fleet: Manage Mail Services and Receiving to ensure timely, accurate, efficient delivery of mail, packages, and materials. Oversee fleet and transportation programs, outsourced contracts, utilization, maintenance, safety, cost effectiveness, routes, service demand, and long‑term delivery‑model planning.
• Communications and Campus Engagement: Serve as the primary content provider for Auxiliary Services web pages and public-facing information. Advise the Associate Vice President on complex operational, financial, customer‑service, vendor, and contract matters; lead short, mid-, and long-term planning; solicit stakeholder input; collaborate across the College; participate in committees, professional associations, state meetings, community partnerships, and external meetings; and represent TMCC professionally.
• Sustainability and Environmental Stewardship: Advance waste reduction, energy conservation, responsible and environmentally preferable purchasing, sustainable food‑service practices, and applicable sustainability certifications, including KTMB Green Business Certification for Café Verde and the William N. Pennington Applied Technology Center Green Canteen.

Minimum Qualifications

• Master's degree from an accredited institution in business management, business administration, or a related field and three (3) years of relevant professional experience;
• –OR- Bachelor’s degree from an accredited institution in business management, business administration, or a related field and five (5) years of relevant professional experience;
• –OR- Associate degree in a related field and seven (7) years of substantial progressively responsible experience in business management or a closely related field. Two (2) years of the above experience must have been in a supervisory or management capacity
• Demonstrated knowledge of auxiliary services or comparable multi‑function business operations; leadership and organizational skills; budget management and financial analysis; strong written, verbal, and interpersonal communication; and ability to manage multiple operational areas, priorities, and stakeholders simultaneously.

Preferred Qualifications

• Five (5) years of supervisory experience, preferably including responsibility for at least twenty-five (25) employees and supervision of multiple managers or supervisors. Governmental or public‑sector budgeting and purchasing; post‑secondary education experience; and responsibility for annual operating budgets exceeding $1 million.
• Executive‑level report writing and analysis; computerized maintenance, asset‑management, ERP, or comparable systems; sustainability initiatives; and administration of vendor‑operated, outsourced, or self‑supporting business operations.

Salary and Benefits Information

Salary: $100,131 - $125,164, initial salary placement will be dependent on education level and years of experience

Perks of TIAA

Our retirement plan is beyond compare. Your 19.25% contribution is generously matched by the College. With the faculty retirement plan, you are 100% vested your first day. Sit back and watch your retirement dollars grow! All permanent employees on an annual "A" or "B" contract who are employed at least 50% full‑time are eligible to participate in the NSHE retirement program unless they are members of PERS of Nevada.

Perks of Working at TMCC

• Health insurance options including dental and vision
• Health Insurance 19.25% retirement match in TIAA Life insurance, long‑term disability, generous annual and sick leave
• NSHE Benefits Employer‑paid long term disability (LTD) at 60% of salary up to $7,500 per month-UNUM
• Sports and Fitness Center with annual or monthly membership options for employee and spouse/domestic partner.
• ComPsych supports employees through life's difficult moments.
• Professional Grant-in-Aid: TMCC is proud to provide a reduced‑rate tuition benefit to faculty and qualified dependents. Faculty can take up to six credits per semester at a reduced rate. Dependents of faculty have unlimited credits, but in order to be eligible children must be unmarried and under the age of 24 and must receive at least 50% of their financial support from the employee and/or employee’s spouse or domestic partner.
• Free parking on all TMCC campus locations.
• No State income tax
• All full‑time faculty and staff are provided with a variety of discounts and employee purchase programs.

Additional Information

Degrees must be accredited by CHEA - and USDE-Recognized Accrediting Organizations. If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Any expense related to the evaluation will be the responsibility of the candidate.

Sponsorship TMCC is not able to support sponsorship for employment. Candidates must be eligible to work in the United States at the time they begin employment. ExemptYes Full-Time Equivalent100.0%.

Posting Close Date 11/30/2026

Truckee Meadows Community College is a comprehensive educational institution located in Reno, Nevada and is part of the Nevada System of Higher Education. The College serves nearly 20,000 students each year in credit and non‑credit programs at four educational sites and more than 20 community locations. A vital leader in the New Nevada’s growing economy, TMCC is located near the beautiful Sierra Nevada Mountains in an environment rich with a thriving arts, culture, food scene, abundant outdoor activities, and a family‑friendly local community. It is only a 3.5 hour drive to San Francisco, CA, a 40‑minute drive to Lake Tahoe, and within easy driving distance of four national parks (Great Basin, Yosemite, Lassen, and Death Valley). For more information, please go to www.tmcc.edu or view our virtual tour at tour.tmcc.edu.

NSHE is committed to providing a place of work and learning free of discrimination on the basis of a person’s age (40 or older), disability, whether actual or perceived by others (including service‑connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes).

NSHE Employees are required to participate in a mandatory retirement plan in lieu of Social Security. As a result, employment at NSHE may impact your Social Security benefits. Additional information is available at SSA 1945. Job postings are specific to the Nevada System of Higher Education.