Director - Asset Services / Property Management

Alexandria Real Estate Equities; San Francisco (CA); On-site; USD 105,000 - 150,000; Full time

Job summary

Alexandria Real Estate Equities in the San Francisco Bay Area seeks an experienced property management professional to oversee day-to-day operations and the portfolio's long-term performance of commercial assets.

The role spans building operations, facilities, capital projects, financial management and tenant engagement, with a strong emphasis on safety, service and partner collaboration with engineers, contractors and vendors.

Qualifications

• Minimum 5 years of commercial property management experience.
• Bachelor's degree required.
• Strong knowledge of building systems and facilities management.
• Experience with budgets, financial reporting and operating expenses.
• Excellent tenant relations and communication skills.

Responsibilities

• Oversee day-to-day operations and tenant relations.
• Manage facilities maintenance, tenant improvements, and capital projects.
• Coordinate with vendors, engineers, and contractors.
• Collaborate on financial performance, budgets, and rent collections.
• Support operational setup of new properties and commissioning.
• Engage tenants and drive service excellence.
• Identify opportunities to improve operations and tenant experience.
• Participate in tenant engagement and industry events.

Skills

Tenant relations

Financial management

Vendor management

Project management

Building operations

Education

Bachelor's degree

Tools

Microsoft Office

Building management systems

Real estate software

Job description

We are seeking an experienced property management professional to join our San Francisco Bay Area team and help oversee the day-to-day operations and long-term performance of a portfolio of high-quality commercial real estate assets. This is a highly visible, hands-on role offering the opportunity to work across property operations, facilities, capital projects, financial management, and tenant engagement.

The ideal candidate brings strong commercial property management experience, a solid understanding of building systems and operations, and a service-oriented approach to tenant relationships. This individual will partner closely with internal teams, building engineers, contractors, and other third-party service providers to deliver an exceptional tenant experience while maintaining safe, efficient, and well-operated properties.

Essential Duties and Responsibilities:

• Manage day-to-day property operations, including regular inspections of buildings and tenant spaces, building administration, operational oversight, and tenant relations.
• Oversee facilities maintenance, tenant improvement projects, and capital projects, ensuring work is completed according to established schedules, budgets, and quality standards.
• Manage and build strong relationships with third-party service providers, including building engineers, contractors, and other on-site vendors.
• Partner with accounting and internal stakeholders on the financial performance of the portfolio, including financial reporting, operating expense reconciliations, rent collection, scheduled reporting requirements, and annual operating budgets.
• Participate in the operational set-up and transition of new properties, including back-of-house operations, commissioning of major building equipment, and oversight of operations and engineering teams.
• Serve as a key point of contact for tenants, proactively building relationships and responding to questions, concerns, and service requests in a timely and professional manner.
• Identify opportunities to enhance building operations, service delivery, and the overall tenant experience.
• Participate in tenant engagement initiatives, networking opportunities, and relevant real estate and industry events.
• Collaborate with internal teams and external partners to support the successful operation and continued improvement of the portfolio.

Qualifications and Experience:

• At least 5 years of commercial property management, facilities management, or related real estate experience.
• Bachelor's degree required.
• Strong knowledge of commercial building operations, facilities management, and building systems.
• Experience supporting properties throughout various stages of their lifecycle including development, commissioning, stabilization, and ongoing operations.
• Demonstrated experience managing vendors, contractors, building engineers, and service providers.
• Strong financial acumen with experience supporting operating budgets, financial reporting, expense reconciliations, and other property-level financial activities.
• Excellent interpersonal and communication skills, with the ability to develop trusted relationships with tenants, colleagues, vendors, and other stakeholders.
• Strong organizational and project management skills with the ability to manage multiple priorities in a fast-paced environment.
• Advanced proficiency with Microsoft Office; experience with commercial real estate property management software preferred.
• Experience with building management systems and other technical commercial building applications is preferred.
• A proactive, solutions-oriented mindset with a strong commitment to operational excellence and tenant service.

The expected base salary range for this position is $105,000 to $150,000 USD annually, plus annual discretionary bonus. This salary range is an estimate, and the actual salary may vary based on the consideration of many factors, which may include, but are not limited to: the individual's knowledge, experience, education, qualifications, skills, job location, and the Company's compensation practices.