Director, Applications & Business Systems

openloophealth; United States; Remote; USD 150,000 - 230,000; Full time

Benefits offered by this job

Medical, dental, vision

Health Savings Account

Flexible PTO

401(k) matching

Life insurance

Pet insurance

Job summary

openloophealth seeks a strategic leader to own the vision, delivery, and continuous improvement of our enterprise software stack powering a growing telehealth support organization.

You will lead a high-performing team implementing, integrating, and optimizing ERP, CRM, HRIS, finance, collaboration, and proprietary platforms to scale with the business, meet security and compliance requirements, and deliver a strong internal user experience.

Qualifications

• 8+ years leading enterprise applications or business systems functions, including 3+ years in a people-management role.
• Experience implementing and integrating cloud-based SaaS platforms (GSuite, Zoho, NetSuite, Slack, Okta).
• Strong knowledge of data governance, APIs, and full software development lifecycle.

Responsibilities

• Define and maintain a multi-year enterprise applications roadmap aligned with goals.
• Translate strategies into scalable technical initiatives and measurable KPIs.
• Lead the full lifecycle of enterprise applications from deployment through retirement.
• Drive data quality, governance, and master data management initiatives.
• Manage third-party vendor relationships, including contracts, SLAs, and renewals.
• Oversee provisioning, deprovisioning, and access management for security.
• Ensure SOC 2, HIPAA, HITRUST, NIST compliance across the stack.
• Track uptime, usage, and ROI; deliver executive dashboards and improvement insights.

Skills

Leadership

Vendor negotiation

Data governance

Systems integration

Change management

Education

Bachelor's degree in Information Systems, Computer Science, Business Administration, or equivalent practical experience

Tools

GSuite

Zoho

NetSuite

Slack

Okta

Job description

Role overview

Own the vision, delivery, and continuous improvement of the enterprise software stack powering a fast-growing telehealth support organization. The role leads a high-performing team that implements, integrates, and optimizes mission-critical applications spanning ERP, CRM, HRIS, finance, collaboration, and proprietary platforms, ensuring they scale with the business, meet security and compliance requirements, and deliver a strong internal user experience.

Responsibilities

• Define and maintain a multi-year enterprise applications roadmap aligned with company goals and digital transformation priorities.
• Translate business strategies into scalable technical initiatives, measurable KPIs, and clear project portfolios.
• Lead the full lifecycle of enterprise applications from selection and deployment through integration and retirement.
• Drive cross-platform initiatives focused on data quality, governance, and master data management.
• Manage third‑party vendor relationships, including contract negotiation, SLA monitoring, licensing costs, and renewals.
• Oversee application provisioning, deprovisioning, and access management to ensure a seamless and secure employee experience.
• Ensure compliance with SOC 2, HIPAA, HITRUST, NIST, and other applicable regulatory frameworks across the application stack.
• Track system uptime, usage, and ROI, and deliver executive‑level dashboards and continuous improvement insights.

Requirements

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or equivalent practical experience.
• 8+ years leading enterprise applications or business systems functions, including 3+ years in a people‑management role.
• Demonstrated success implementing and integrating cloud‑based SaaS platforms such as GSuite, Zoho, NetSuite, Slack, and Okta.
• Deep knowledge of systems integration, data governance, and the full software development lifecycle.
• Proven track record in vendor negotiation, license optimization, and third‑party risk management.
• Hands‑on familiarity with modern data architectures, APIs, automation frameworks, and large‑scale change‑management or digital‑transformation programs.

Benefits and work setup

• Remote role with medical, dental, and vision plans, flexible spending and health savings accounts, flexible PTO, 401(k) with company match, life insurance, pet insurance, and additional benefits.