Director, AONL Member Engagement

American Hospital Association; Chicago (IL); Hybrid; USD 126,000 - 190,000; Full time

Job summary

The American Hospital Association (AHA) is seeking a strategic leader to oversee the American Organization for Nursing Leadership (AONL) membership function. You will lead recruitment, retention, engagement, and member experience initiatives across offices in Washington, DC and Chicago, with a flexible hybrid schedule.

Reporting to the CEO, you will manage the membership team, budgets, and cross-functional partnerships to drive revenue growth while delivering a high-quality member experience and

Qualifications

• Experience leading strategic initiatives and managing budgets.
• Strong leadership, communication, analytical and relationship management skills.
• Advanced understanding of membership strategy, customer experience and engagement.
• Understanding of organizational leadership, cross-functional collaboration and change leadership.

Responsibilities

• Develop and execute membership strategies that support organizational priorities and growth.
• Lead annual membership recruitment, retention, engagement and revenue planning.
• Oversee membership operations, policies, systems, and processes to improve efficiency and member satisfaction.
• Lead membership experience strategy and promote a culture of exceptional customer service.
• Monitor performance with data analytics and drive continuous improvement.
• Manage the membership department budget and revenue performance.
• Partner with senior leaders to advance membership priorities across the organization.

Skills

Leadership

Strategic planning

Budget management

Customer engagement

Analytics

Stakeholder management

Team leadership

Communication

Education

Bachelor's Degree in Business Administration / related field

Job description

The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. The AHA has two main offices, located in Washington, D.C., and Chicago. The AHA offers a flexible hybrid work schedule of three days in the office and two days working remotely.

Responsible for providing strategic operational leadership for the American Organization for Nursing Leadership AONL) membership function, overseeing member recruitment, retention, engagement, and customer experience in support of organizational goals and annual membership revenue exceeding $2.2 million. Reporting to the CEO, lead the membership team, manage departmental resources and budgets, and collaborate across the organization to deliver a consistent, high-quality member experience while advancing AONL's strategic priorities.

Essential Functions

• Develop and execute membership strategies that support organizational priorities and growth objectives.
• Lead annual membership recruitment, retention, engagement, and revenue planning.
• Evaluate membership trends, member feedback, and market opportunities to recommend new programs, services, and engagement strategies.
• Establish departmental priorities, goals, and performance measures aligned with AONL's strategic plan.
• Oversee membership operations, policies, systems, and processes to improve efficiency and member satisfaction.
• Lead AONL's member experience strategy and promote a culture of exceptional customer service.
• Ensure membership value is integrated across organizational programs, products, events, and communications.
• Use membership data and analytics to monitor performance, evaluate results, and drive continuous improvement.
• Develop and manage the membership department budget and monitor revenue performance.
• Analyze operational and financial results to identify opportunities and recommend improvements.
• Oversee vendor relationships and ensure effective use of organizational resources.
• Lead, coach, and develop membership staff while fostering accountability, collaboration, and professional growth.
• Partner with senior leaders and cross-functional teams to advance membership priorities and organizational initiatives.
• Build relationships with chapters, volunteers, corporate partners, and other stakeholders to strengthen member engagement.
• Represent AONL externally, as appropriate, and lead special projects that support organizational goals.
• Perform other duties as assigned.

Minimum Qualifications

• Minimum Qualifications: Education Bachelor's Degree Business administration, marketing, communications, healthcare administration, nonprofit management or related field
• Required Minimum Qualifications: Work Experience 7+ years Progressively responsible experience in membership, association management, customer engagement, marketing or related field
• Required 3+ years People leadership experience
• Required Minimum Qualifications: Knowledge, Skills and Abilities Experience leading strategic initiatives, managing budgets, and using performance metrics to drive decision-making - Required Strong leadership, communication, analytical, and relationship management skills - Required Advanced understanding of membership strategy & growth and customer experience/engagement - Required Advanced understanding of organizational leadership, people leadership, change leadership, stakeholder relationship management and cross-functional collaboration - Required Advanced understanding of financial & budget management, operational excellence, strategic planning, business analytics - Required

Salary Information

Commensurate with related experience.

The AHA is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location.

Salary Range - Minimum: 126000 Salary Range - Midpoint: 158000 Salary Range - Maximum: 190000

We offer an excellent total compensation package, which includes medical/dental coverage (PPO/HMO), vision care, life insurance, short- and long-term disability plans, 401(k), tuition reimbursement, PTO/holidays/health days, wellness programs, and more!

Equal Opportunity

The American Hospital Association (AHA) is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. We will provide reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call [phone] and ask for the Vice President, Human Resources, and let us know the nature of your request and your contact information.

The AHA participates in the E-Verify Program.

Company Culture

At the core of our mission, are our employees. At AHA, you will see that we work to give you autonomy, creating an environment that allows your experience and ideas to enhance our organization as we work to advance health in America. At AHA, you'll find support for your career through training and development programs and opportunities to expand your skills and knowledge. We'll help you reach your potential and advance your career by keeping you apprised of new job opportunities within our organization. The AHA team comes from a wide array of backgrounds and education across two U.S. offices and approximately 500 individuals. We are proud of our workforce and our commitment to equal opportunity for all, consistent with all applicable Federal anti-discrimination laws.