Director, AI-Powered CX & BPO Sales (Remote)

NTT DATA, Inc.; New York (NY); Remote; USD 155,000 - 288,000; Full time

Job summary

NTT DATA Services is seeking a Sales Director for Contact Center/CX/BPO in the Insurance vertical. This remote role focuses on originating and closing multi-million-dollar ACV deals with executive-level stakeholders.

You will lead end-to-end sales, act as a trusted SME in insurance processes, and craft AI-first CX propositions to differentiate in a competitive market. The ideal candidate has 10+ years in CX/BPO sales, deep insurance industry knowledge, and a proven track record of exceeding

Qualifications

• 10+ years of experience in Contact Center/CX/BPO/Business Process Services sales with transformative outsourcing
• 7+ years selling large, complex CX/BPO deals (> $20M TCV)
• 5+ years selling CX/Customer Service and industry-specific value chain deals
• 5+ years selling into P&C and L&A Insurance verticals

Responsibilities

• Originate deals proactively and build executive-level relationships with buyers
• Act as Subject Matter Expert in Insurance (P&C, L&A) and articulate value of transformative CX/BPO solutions
• Develop customized AI-first CX propositions addressing client constraints and competitive landscape
• Lead end-to-end sales cycle with cross-functional teams to close multi-million-dollar BPO deals
• Develop go-to-market plans with leaders and alliance partners to generate demand and awareness

Skills

Sales leadership

Executive relationships

Insurance industry expertise

BPO/BPaaS sales

ACV deal structuring

Job description

NTT DATA Services is seeking a Sales Director for Contact Center/CX/BPO in the Insurance vertical. This remote role focuses on originating and closing multi-million-dollar ACV deals with executive-level stakeholders.

You will lead end-to-end sales, act as a trusted SME in insurance processes, and craft AI-first CX propositions to differentiate in a competitive market. The ideal candidate has 10+ years in CX/BPO sales, deep insurance industry knowledge, and a proven track record of exceeding